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Grossman Nissan

Old Saybrook, CT

4.9
112 Reviews

295 Middlesex Turnpike

Old Saybrook, CT

06475

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112 Reviews of Grossman Nissan

December 05, 2022

BY FAR the BEST Nissan service team you will find for NV Vans. Not scared of upfits and understand these trucks better than any dealer we've ever used. Nissan factory support is crap so if you cant find a More

by tjennings
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Linda Grossman, Mike Reidy
Jan 25, 2023 -

Grossman Nissan responded

We're so glad that we were able to go above and beyond your expectations! Thank you so much for your great review. :)

March 26, 2022

Awful experience with a lease buyout. Completely lied about fees 'required by law,' made up other fees. Would have added more than $1500 extra to buying out my lease. Used car salesperson More

by GoAnywhereElse
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Cody Baumgartner
Apr 15, 2022 -

Grossman Nissan responded

We truly regret to read these words about your experience with us. There must have been a miscommunication as we do not charge more than $1500 extra to buyout someone's leased vehicle. We understand that your buyout has already been completed, but we'd like to discuss this with you. Can you please c all or email me? Thank you, Linda Grossman 860-388-3434 x121 lgrossman@grossmanautos.com

March 21, 2022

Sarah made car shopping a pleasure! She knows her stuff and is willing to work with you. A positive experience all the way! Thank you Sarah More

by Mcanfield5
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sarah Kelly
Mar 23, 2022 -

Grossman Nissan responded

Melanie, your wonderful feedback and rating mean a lot to us. We will pass along your comments to Sarah. Thank you for your business!

January 06, 2022

Nissan service needs major work done to it. It always takes more than an hour to do a simple oil change and tire rotation. I made an appointment for 10 am today knowing it would take an hour to get done More

by jflo100525
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Art Armstrong
Jan 12, 2022 -

Grossman Nissan responded

Hello, Jennifer. We apologize for your recent experience. We are sorry for the delay in getting your vehicle in. We understand that your time is valuable. We pride ourselves on the service we provide and the high quality of standards we maintain. We would like to make things right. We understand since your review you have spoken with Carrie, our Nissan Service Manager, regarding your experience and have worked something out. We would hope that since this conversation that you would consider our star rating higher than 1 star.

September 24, 2021

Bought 10 trucks from these guys. Cody made the sale a breeze. Absolutely love the attention that went into our sale and the customer service we experienced throughout. I would not hesitate to use this de More

by Bill
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cody Baumgartner
Sep 28, 2021 -

Grossman Nissan responded

Bill, we're glad you had such a wonderful experience with us!

December 21, 2020

I want to say I dreaded going car shopping, car dealerships are usually an awful experience, but not at Grossmans, no pressure, just a relaxed shopping experience. They didn’t pressure me at all, a More

by Gonzalezj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Mazuraitis, Bob Russo
Dec 28, 2020 -

Grossman Nissan responded

Jeff, we are very happy we could provide you with a positive experience! We hope you and your wife enjoy your new Rogue. Thank you!

January 20, 2020

Helpful & Friendly Staff When we bought a car at Grossman's, the dealership staff was very helpful, friendly, efficient & knowledgeable. After buying the car, there were seve More

by Kate
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cody Baumgartner
Jan 31, 2020 -

Grossman Nissan responded

Kate, we are so happy to read such a great review about Grossman! We look forward to your next visit! Take care! Linda Grossman

October 10, 2019

Not pushy, on your side! I was amazed that I was not pushed into extras for the car. They were very helpful and honest about the best way to pay for the car that would be to More

by Stephen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shelby Hill, Cody Baumgartner, Kathie Bresnahan, Jeff Cartier
Aug 06, 2020 -

Grossman Nissan responded

Thank you so much for your great review, Stephen!

September 24, 2019

All around This dealership and it’s salesman I can’t say enough about. They were not pushy in my sale or tried to get me a different car than I wanted I didn’t More

by Jan
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark, Brian Keirn
Aug 06, 2020 -

Grossman Nissan responded

Thank you for your high star rating, Jan!

September 08, 2019

Satisfaction guarantee at Grossman When you first come in they greet you and made you feel comfortable. When we thought it wasn't going to happen, Grossman made it happen. We love how More

by Jr0078
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon and Jason, Shelby Hill
Aug 06, 2020 -

Grossman Nissan responded

We are so happy you had a great experience with our team. Enjoy your new Wrangler!

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