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Grossman Chevrolet

Old Saybrook, CT

4.1
42 Reviews
Call Dealership (860) 388-3434

300 Middlesex Turnpike

Old Saybrook, CT

06475

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42 Reviews of Grossman Chevrolet

December 01, 2023

Grossman made the whole car purchasing experience extremely enjoyable. Joe Wolfer and Chris Champagne went above and beyond to guarantee that this normally stressful transaction was smooth and had m More

by anthony
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Wolfer, Christopher Champagne
Report | Print
November 10, 2023

After all the horror stories I have heard at other dealerships this dealership had given me one of the best experiences for buying a new car. I have a tremendous amount of respect for those who work a More

by Kdar1654
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Wolfer, Christopher Champagne
Report | Print
October 16, 2023

Terrible customer service - sales and service. Nothing but issues when trying to purchase and now trying to make a minor fix on a new car. More

by Amgreenbacker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
NA
Report | Print
Nov 03, 2023 -

Grossman Chevrolet responded

Hi Ashley, Wanted to respond to this review as well on our Chevrolet since since you posted it on both our Chevrolet and Nissan DealerRater accounts, though you have a Chevrolet. We pride ourselves on delivering a great customer service experience to all of our customers. We are sorry that you did have that feeling. The issue with your vehicle is extremely intermittent. We were able to witness it for a split second, but the vehicle did not record the data due to the short amount of time it showed the symptom. We were working with GM engineering while your vehicle was here to try and find a solution. Again, we are so very sorry for the inconvenience.

October 08, 2023

I’m very grateful to have this dealership for any work done to my 2006 Corvette. From routine maintenance, to repairs, they do it right! Customer service could not be better. More

by mermaidinnofmystic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Ekblade, Devin Bialek
Report | Print
August 14, 2023

BEWARE OF THIS BUSINESS! (Grossman Collision Center): They took $1,400+ from me and DID NOTHING! They tore up my car (caused even more damage to it), told me they couldn't/wo More

by toyotaowner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jennifer Lewis-Hodgson, Tammi Barrows
Report | Print
Sep 22, 2023 -

Grossman Chevrolet responded

I am sorry to hear that we didn’t meet your expectations. We here at Grossman Collision stand by the quality of our work and unfortunately due to the previous damages that were not disclosed by your seller, we felt it was a safety issue and that we needed to address those repairs before beginning repair on another area of the vehicle. Since the repairs to the previous damage prior to your purchase exceeded the total value of the vehicle we advised methods of recourse with the seller. We understand your frustration with the situation but we had nothing to do with the previous damage and were trying to offer advice to ensure that you are driving a safe vehicle. We hope that the previous damage was addressed wherever you went to complete your repairs. We have been informed that you were reimbursed for the storage charges by your insurance company. We wish you well and would be happy to perform a post inspection repair of the vehicle to insure the safety of you and your family.

June 08, 2023

Went to look at a car they were asking 62,000. It is a 10 year old car and they were asking 10% higher than when it was brand new in 2013. I thought cars depreciate over time. I had set up the More

by wolfgangea98
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Christopher Champagne
Report | Print
Jun 08, 2023 -

Grossman Chevrolet responded

Hi Eric, We are sorry that you are disappointed with your experience. The vehicle you are interested in is a collector's car. It only has 1495 miles on it. The price and vehicle information is clearly disclosed on our website and all third party sites. People that purchase collector cars want as little mileage as possible and typically know exactly what they are looking for, this is why they are frequently sold over the phone and shipped to other parts of the country and world. Most often they are purchased without being test driven. I am sure you can appreciate that if you were the one purchasing the vehicle you would not want other prospective buyers to put more mileage on the vehicle. We thank you for visiting and hope that this explains why the team made those decisions.

Jun 08, 2023 -

wolfgangea98 responded

Then don't waste people's time by having them come into your place of business with the wrong intent. I did not walk in off the street. I set up an appointment the day before I came there. Place on your ad no test driving and buyer beware.

May 02, 2023

Very nice staff. No pressure but when I did find a vehicle they were very helpful in getting everything setup. Joe is a great sales representative. More

by Rick
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Wolfer
Report | Print
March 24, 2023

Body shop always provudes us with accurate, timely estimates, excellent communication. We have used Grossmans for body shop needs and will conrinue to do so. More

by Steve G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Lewis-Hodgson, Tammi Barrows
Report | Print
January 11, 2023

Anna was the best. Service was top-notch and a great selection of cars will recommend to family and friends More

by m.wilson8171
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anna, Bill Anastasio
Report | Print
Jan 12, 2023 -

Grossman Chevrolet responded

Monique, Thanks for taking the time to write a review about your experience with Anna and our team. Truly appreciate it!

October 20, 2022

I brought my car in with a tire problem and at a different dealer they told me I needed 4 new tires, Grossman was able to repair the tire and then balanced and aligned the car. Service manager was a More

by khsjas
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carrie, Dallas Dunn
Report | Print
Oct 27, 2022 -

Grossman Chevrolet responded

We're pleased to know we have been able to exceed your expectations and really help you out! Thank you for trusting us with your vehicle!

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