Groove Subaru - Service Center

I needed help adjusting my mirror amd facial recognition settings. Robert was quick to respond to text and helped me make adjustments. So responsive and helpful! settings. Robert was quick to respond to text and helped me make adjustments. So responsive and helpful! More

Not only do they overcharge for labor, but they also take an unwarranted amount of time to do so. The parts need to come in, I understand, but they told me they needed to remove my engine to fix a part, desp an unwarranted amount of time to do so. The parts need to come in, I understand, but they told me they needed to remove my engine to fix a part, despite then speaking to multiple mechanics after the fact to find that they absolutely don’t need to remove the part for such a thing. And that’s fine, but what really caused the one star was they broke a piece of my engine off and then refused to fix it until the following Monday (this happened on a Friday). Some of the men who check you in or answer the phone are rude as well. More

Hi guys I have never been one to complain and we absolutely love our Ascent. I am here to warn you about ever purchasing a car or having your car serviced at Groove Subaru in Colorado. During one of absolutely love our Ascent. I am here to warn you about ever purchasing a car or having your car serviced at Groove Subaru in Colorado. During one of our battery issues with the Ascent, my fiancé had to take my car to work and I took our Ascent for service. I had never been to Groove Subaru before, they agreed to address the issue. My fiancé works at an emergency room and had taken off quickly to work and left her very expensive wallet in the vehicle. The team dropped me off at my job using their transporter person and our Ascent. When they dropped me off they stated the car would be ready in a few hours, Groove Subaru never contacted me about the vehicle needing to be held over night and left me stranded. The next day my fiancé went into the dealership to retrieve her wallet. She found that the wallet had been stolen and all of her belongings were strewn across the dash and seats. Upon bringing it up to the service advisor and manager, Matt, they asked her if she was sure she didn’t misplace it somewhere else while all the contents of the wallet were strewn across the car. I was irate and they agreed to replace the wallet, after 3 months of having us send them proof of receipts and ordering a replacement, they emailed us to tell us they are not responsible for any lost belongings and would not be helping to mend the situation. It disgusts me as I have never been treated by a dealer this way. Obviously, if I had known her wallet was in the car I would have taken it out, but you should be able to trust your belongings are safe. Please DO NOT TRUST GROOVE SUBARU. To top it all off they made up a fake email for their service survey, to avoid hurting their store customer index score. More

Great Employees Brendan Hancock helped with a tech feature today on our 2018 Subaru Outback and Brendan now works in IL for Subaru. Shows that Groove Subaru hires the Brendan Hancock helped with a tech feature today on our 2018 Subaru Outback and Brendan now works in IL for Subaru. Shows that Groove Subaru hires the best people who really care about the customer experience. More

Robert and Joseph were incredibly helpful and kind when I brought my car in for some small maintenance issues. I was able to drop my car off quickly and was set up with an Uber to take me home. They are my g brought my car in for some small maintenance issues. I was able to drop my car off quickly and was set up with an Uber to take me home. They are my go to guys at Groove! More

Terrible FIRST service appointment Let me begin with how disappointed I was in my FIRST service appointment with Groove Subaru in Englewood Colorado after purchasing a brand new 2019 Cr Let me begin with how disappointed I was in my FIRST service appointment with Groove Subaru in Englewood Colorado after purchasing a brand new 2019 Crosstrex earlier this year. Firstly, I was not informed of when my initial service should be scheduled for an oil change, tire rotation & generally maintenance check up and yes I know I could have read it in the manual but who does that as I trusted my salesman for this vital information. Secondly when I did schedule an appointment on 9/26/19 for a 7am drop off I was quickly met before I even had a chance to get out of my car and informed that their computer systems were down therefore a simple oil change could not happen, didn’t know when they would be back online so she took my name & phone number and assured me someone would be calling me back to reschedule. Well after four days of no calls received I called them and rescheduled myself for a 10/1/19 appointment to which I was informed that they offer a free Uber ride to & from my work place if I didn’t have time to sit & wait - nice option, I thought and that would give them the option of working on my car anytime during the day as long as it was finished before my 4pm pickup which I clearly indicated that was when I could be returning. Thirdly when I did arrive at precisely 7am, I was met by a nice gentleman who went over my car like it was his life blood when simply all I wanted was oil change & fix a rattling noise and then get my uber since I had to get to work ASAP. Instead we had to walk around the car with his ipad videoing our every word so yes my patience was wearing thin. After giving my approval for the oil change, tire rotation because that couldn’t hurt, fix the rattling he then got online and requested an Uber for my pickup. After 25 minutes of waiting for the Uber to arrive off I went to my place of work, late of course and I probably could have waited for another 25 minutes and they would have been done with my car and I would have been a much happier customer. Around 11am I received a call from the gentleman who checked me in and he indicated that my car was done and that the rattling noise I heard was from a few clips failing so they replaced some of them but didn’t have enough in stock so they will let me know when more arrive so I can stop by another time and they will replace the failed clips. I agreed that would be fine and indicated that around 4pm I would be ready to pick up my car. He then informed me on how to call their service department so that they could call for my complementary Uber to bring me from work to their location. Around 3:30pm, I called their service department with 5 failed times trying to speak to a competent person to call for my Uber. After I was disconnected twice from a lady who obviously couldn’t figure out how to transfer my call and then 2 other times when the call just kept ringing and ringing and eventually went to a voicemail box and who knew when that call would be answered as I needed to speak to a real person to get this request done. My last attempt I finally got a lady who indicated that no one was answering the phones in service, she was not in the same building so couldn’t call out out or even walk over to explain my urgency however she could send an email out and hopefully someone would answer…..well that didn’t fly with me as I needed them to call for the Uber since they offered a complimentary service and I needed to get home since I had an evening appointment to get to so I was forced into calling my own Uber. When I finally arrived at Groove Subaru’s service department, there were at least a dozen service people standing around in front & behind the counter and there was not one car in the service bay area. I was greeted by an individual who took went over to his little area and he read line by line what the service ticket indicated was done to my car (oil change, tire rotation, rattling sorta fixed) and then he informed me the total was $120 and asked how was I paying? Firstly, wow, first oil change was not complementary and how much was all this again ? Secondly when I purchased my new motorcycle a few years ago, I at least I got a dealership t-shirt for free. Oh by the way did you give my car a complimentary car wash? No you say well to say the least, I was fuming at this point. I asked to speak to a manager about all these incompetent excuses and as he looked around quickly, he indicated that he didn’t know where the manager was well that was it for me. Told him to hit my credit card as I couldn’t get out of this place any sooner, I know I probably should have waited for him to actually find a manager, but my patience was depleted at this point and I couldn’t get away from them any faster. Next time the car needs an oil change, I will bring it to any local auto shop and sit there in their dirty dusty smelly greased filled waiting room for the 45 minutes that it will probably take them to complete the task and be a much happier customer! More

Took over 2 hours to replace a flat tire under warrenty It took over 2 hours to fix a flat tire. I got my tires replaced recently from the Denver South Broadway location. About 1 month later my tire had a It took over 2 hours to fix a flat tire. I got my tires replaced recently from the Denver South Broadway location. About 1 month later my tire had a very slow leak. I brought it to the dealership, and it took over 2 hours to replace my tire. Not only that, but at first they said they couldn't find any leaks and there was nothing they could do. I'm a little upset with my service on my tire. I usually have excellent and quick service. Everyone was kind, but it still took over 2 hours to fix a flat tire. Now it's late and I have to drive back across town to be home. I was hoping to get a discount on my next service to make up for my inconvenience. More

Easy, informative, helpful He answered all my questions and filled me in on how to use all the features available and how to connect aux items such as cell phone, CD player, ho He answered all my questions and filled me in on how to use all the features available and how to connect aux items such as cell phone, CD player, how to change clock time, add apps , move apps very friendly. No questions unanswered. More