Groove Subaru - Service Center

I had a truly awful service experience. While Sophia was communicative, the dealership refused to take accountability for a serious maintenance issue they caused. I had multiple opinions While Sophia was communicative, the dealership refused to take accountability for a serious maintenance issue they caused. I had multiple opinions as well as a service record from Groove showing the issue originated in their shop, but they stated their “opinion” about what happened differed and refused ti make it right. I will never bring my vehicle there again and will spread the word far and loud that the service center there can’t be trusted with even a basic task. More

I've been coming to this dealership for more than 20 years! I used to wait until Brett Tosie was available (a Subaru AND customer service expert), but now I receive the same exceptional, amazing service years! I used to wait until Brett Tosie was available (a Subaru AND customer service expert), but now I receive the same exceptional, amazing service and knowledge from Haley (and Sophia). Thanks you guys! More

Unable to diagnose my issues, and did not give reasonable solutions to how to correct the problem or diagnose the problem, I lack confidence in their abilities to solve problems solutions to how to correct the problem or diagnose the problem, I lack confidence in their abilities to solve problems More

Great in explaining my Subaru's issues and followed with great service and kept me informed of issues and progress of service repair status. great service and kept me informed of issues and progress of service repair status. More

Exceptional customer service from Haley. We will continue to bring all of our vehicles to this dealership! Thank you We will continue to bring all of our vehicles to this dealership! Thank you More

Very quick and easy! Dropped my car after closing and it was ready by 8:00am. Tianna’s care was awesome she kept in touch with me and returned my call when I requested it Dropped my car after closing and it was ready by 8:00am. Tianna’s care was awesome she kept in touch with me and returned my call when I requested it. More

I've had problems with them in the past, but Chris, who took care of my car, did a great job very quickly and even washed it for me which in previous services they wouldn't do. He was also very patient abo took care of my car, did a great job very quickly and even washed it for me which in previous services they wouldn't do. He was also very patient about explaining questions I had. I definitely appreciated his courtesy, which I haven't had with others at this location. More

Ron Baca kept me informed daily and provided good explanations of work needing to be done. Appreciated the car wash upon completion. explanations of work needing to be done. Appreciated the car wash upon completion. More

It was as always a great experience. Made my appointment dropped it off and you all text me when it was done. Everyone I have ever delt with has been friendly and professional Made my appointment dropped it off and you all text me when it was done. Everyone I have ever delt with has been friendly and professional More

It was a good experience other than about 20 mins before my appointment I got a call stating that I would be like an extra 2 1/2 hours like the first appointment I have here . Seem to be a constant issues w my appointment I got a call stating that I would be like an extra 2 1/2 hours like the first appointment I have here . Seem to be a constant issues with this location. They did offer me a free Lyft to get home because of the delay and were very helpful and nice during the interaction with the staff More