Groove Subaru

Hate good customer service? This is the place for you! Hate good customer service? This is the place for you! We had an awful experience at this dealership, and though we still need a car, we will no l Hate good customer service? This is the place for you! We had an awful experience at this dealership, and though we still need a car, we will no longer be shopping here. We test drove a couple of cars and agreed to purchase a used Saab they had on the lot. We went through my least favorite part of buying a car, sitting down at the table and agreeing on a price and filling out all of the paper work. Yes! We were the excited new owners of a shiny sweet car. Then we see a woman drive off the lot in the car we just agreed to purchase! Apparently the car was also being looked at by one of "the owner's friends", and they let her take it home for the weekend (after we agreed to buy it). We were quite upset and collected our items and left. Our salesman said that they would get back to me the following Monday and let me know what was going on with the car. Have I heard from them a week later? NO. The day after this incident I did get a standard courtesy call from the dealership, when I told him what happened he said "let me look into this and get back to you". Did I ever get a call back? NO. No apologies, no attempts to fix the situation, no response at all. Summarily, this dealership may be fine until there is any kind of a problem. Then they will ignore and alienate you. More

Hate good customer service? This is the place for you! Hate good customer service? This is the place for you! We had an awful experience at this dealership, and though we still need a car, we will no l Hate good customer service? This is the place for you! We had an awful experience at this dealership, and though we still need a car, we will no longer be shopping here. We test drove a couple of cars and agreed to purchase a used Saab they had on the lot. We went through my least favorite part of buying a car, sitting down at the table and agreeing on a price and filling out all of the paper work. Yes! We were the excited new owners of a shiny sweet car. Then we see a woman drive off the lot in the car we just agreed to purchase! Apparently the car was also being looked at by one of "the owner's friends", and they let her take it home for the weekend (after we agreed to buy it). We were quite upset and collected our items and left. Our salesman said that they would get back to me the following Monday and let me know what was going on with the car. Have I heard from them a week later? NO. The day after this incident I did get a standard courtesy call from the dealership, when I told him what happened he said "let me look into this and get back to you". Did I ever get a call back? NO. No apologies, no attempts to fix the situation, no response at all. Summarily, this dealership may be fine until there is any kind of a problem. Then they will ignore and alienate you. More

First time car buyer. very easy, non-pressure and friendly staff. Joe is awe some and made my experience enjoyable. id reccomend Groove Subaru to anyone in the market for a new vehicle. friendly staff. Joe is awe some and made my experience enjoyable. id reccomend Groove Subaru to anyone in the market for a new vehicle. More

I would NEVER recommend this dealership. When I decided to buy a new vehicle, they ran my credit to approve me for a loan of $11K since I was paying cash for the rest. They told me they could only get me a to buy a new vehicle, they ran my credit to approve me for a loan of $11K since I was paying cash for the rest. They told me they could only get me a 21% interest rate!! When I objected that it was astronomically high, they patronized me and tried to say it was because of my credit rating and they did the best they could. I immediately called my bank and was approved at 2% over the phone for three times the amount I needed. When I brought that to their attention, they continued to blame my credit for their high rate. When I pointed out it was higher than a credit card, they continued to say there was nothing the could do. By that time, I had lost all confidence so I left. I went to Shortline Subaru and got a better car with more features for LESS! They immediately qualified me for an interest rate of 5% and could not figure out how Groove got to 21% since all Subaru dealerships use the same finance company. Oddly, after I left Groove and after I had already bought the new car from Shortline, Groove called me back and magically had reduced my interest rate - did I want to come back? ABSOLUTELY NOT!!! More

I had a very pleasant experience with the professional staff at Groove Subaru for purchase of a new 2011 Forester. I was treated with courtesy and respect and did not encounter high pressure sales tactic staff at Groove Subaru for purchase of a new 2011 Forester. I was treated with courtesy and respect and did not encounter high pressure sales tactics. Jeff Simpson and Dan Cote were wonderful to work with and I appreciate their knowledge and helpfulness. I would highly recommend this dealership. JKH More

We went in to see if we were ready to trade our Mini Cooper S for an Outback as we have left the city for the Rocky Mountains. Tom Kim was there to guide us through the entire process and was extremely Cooper S for an Outback as we have left the city for the Rocky Mountains. Tom Kim was there to guide us through the entire process and was extremely professional and courteous. I have never dealt with a dealership that not only honored all of their spoken policies, but were obviously comitted to making sure that we were 100% satisfied. and we are. We started out with a 2008 but ended up getting a 2011, and we love it. Mike, the Finance Manager, was great to deal with and managed to get us an awesome rate. Jeff, the Sales Manager, was very helpful in ensuring we had everything we needed. We are looking forward to many years with this new car and plan to have our service done there. When we buy our second car, we're definitely calling Tom Kim to set us up. It's Subaru all the way while we're in CO More

I was not looking to purchase a car that day. The salesman (Andrew) was curteous, professional and knowledgeable not 'salesy' or pushy. The Sales Manager was very good about working within my price r salesman (Andrew) was curteous, professional and knowledgeable not 'salesy' or pushy. The Sales Manager was very good about working within my price range. The finance experience (Ron and Aldo) was one of the best I have ever had - polite, respected my wishes not to be 'sold' any additional services,etc. And the best part....my salesman sat with me in the finance office, for moral support :) Overall, one of the most straight up, car buying experiences ever. Thanks guys! More