Groove Subaru

Worked with Moe (sales) and Steve (finance) both did a wonderful job! I have worked with car salesman most of my life and they both are fantastic. wonderful job! I have worked with car salesman most of my life and they both are fantastic. More

I went in to buy a used car. I thought I was getting a great deal. I was wrong. I learned shortly after my visit that I was lied to by the salesman about window coating that was required for cars being so great deal. I was wrong. I learned shortly after my visit that I was lied to by the salesman about window coating that was required for cars being sold out of their dealership given the sun in Colorado. I had never owned a Suburu before and if it was something that their company required ok I was good with that. I found out a few weeks later it was NOT required but only suggested. Then I tried to bring it in for service on stuff the salesman said they would fix for me. I dropped the car off for the day. Wasn't called to tell me my car was ready. I called them towards the end of the day and they said they had to order parts for it. I went to get my car and the service guy was no where to be found. 3 weeks later I called to see if parts were in. They had been there so long they had been restocked. Then Joe Sparks, the service person over my vehicle said that it was a lot of compensated work and I needed to go back to my salesman to make sure all of this was to be done. I tried, and it took over a week and I had no reponse. I finally got ahold of the sales manager to get it looked in to. Then I get an email from the sales man. I called the Service Manager as well and complained. They finally got my case moved over to Dave who was more responsive. However, when I finally brought my car in for service Dave wasn't there and Mr. Sparks took in my car and checked me back out when it was done. I honestly don't believe that they did everything they were supposed to. On top of all of that a month in the strut started squeaking. I bought the car at the end of June. All of this wasn't resolved until the end of September. Now, it is January and my serpentine belt broke on the way home from work. The tensioner was messed up and needed replacement. It had chewed up the belt. I called on the extended warranty I had purchased. I was told that it covered the car 3 years, 36,000miles and was bumper to bumper. Now I am being told it is only power train that is covered. I called to talk to the finance guy, David, who sold me the policy. Of course he was not at work. I talked to Steve, the Finance Manager who said he would get with Dave and have Dave get back with me. It has been almost a week and nothing. Not to mention the warranty was issued in the wrong name. When I called to make sure they had the right spelling of my name he said he did and noted it in my account but nothing had changed. Maybe I am spoiled, the service and sales team when I bought my last car at Mountain States Toyota was great. This whole situation leaves a very bad taste in my mouth. When I was given a survey after my last visit to the service station there I told them exactly what happened and how I felt. NO ONE followed up with me. Stay away from this dealership! I wished I had! More

Hate good customer service? This is the place for you! Hate good customer service? This is the place for you! We had an awful experience at this dealership, and though we still need a car, we will no l Hate good customer service? This is the place for you! We had an awful experience at this dealership, and though we still need a car, we will no longer be shopping here. We test drove a couple of cars and agreed to purchase a used Saab they had on the lot. We went through my least favorite part of buying a car, sitting down at the table and agreeing on a price and filling out all of the paper work. Yes! We were the excited new owners of a shiny sweet car. Then we see a woman drive off the lot in the car we just agreed to purchase! Apparently the car was also being looked at by one of "the owner's friends", and they let her take it home for the weekend (after we agreed to buy it). We were quite upset and collected our items and left. Our salesman said that they would get back to me the following Monday and let me know what was going on with the car. Have I heard from them a week later? NO. The day after this incident I did get a standard courtesy call from the dealership, when I told him what happened he said "let me look into this and get back to you". Did I ever get a call back? NO. No apologies, no attempts to fix the situation, no response at all. Summarily, this dealership may be fine until there is any kind of a problem. Then they will ignore and alienate you. More

Hate good customer service? This is the place for you! Hate good customer service? This is the place for you! We had an awful experience at this dealership, and though we still need a car, we will no l Hate good customer service? This is the place for you! We had an awful experience at this dealership, and though we still need a car, we will no longer be shopping here. We test drove a couple of cars and agreed to purchase a used Saab they had on the lot. We went through my least favorite part of buying a car, sitting down at the table and agreeing on a price and filling out all of the paper work. Yes! We were the excited new owners of a shiny sweet car. Then we see a woman drive off the lot in the car we just agreed to purchase! Apparently the car was also being looked at by one of "the owner's friends", and they let her take it home for the weekend (after we agreed to buy it). We were quite upset and collected our items and left. Our salesman said that they would get back to me the following Monday and let me know what was going on with the car. Have I heard from them a week later? NO. The day after this incident I did get a standard courtesy call from the dealership, when I told him what happened he said "let me look into this and get back to you". Did I ever get a call back? NO. No apologies, no attempts to fix the situation, no response at all. Summarily, this dealership may be fine until there is any kind of a problem. Then they will ignore and alienate you. More

First time car buyer. very easy, non-pressure and friendly staff. Joe is awe some and made my experience enjoyable. id reccomend Groove Subaru to anyone in the market for a new vehicle. friendly staff. Joe is awe some and made my experience enjoyable. id reccomend Groove Subaru to anyone in the market for a new vehicle. More

I would NEVER recommend this dealership. When I decided to buy a new vehicle, they ran my credit to approve me for a loan of $11K since I was paying cash for the rest. They told me they could only get me a to buy a new vehicle, they ran my credit to approve me for a loan of $11K since I was paying cash for the rest. They told me they could only get me a 21% interest rate!! When I objected that it was astronomically high, they patronized me and tried to say it was because of my credit rating and they did the best they could. I immediately called my bank and was approved at 2% over the phone for three times the amount I needed. When I brought that to their attention, they continued to blame my credit for their high rate. When I pointed out it was higher than a credit card, they continued to say there was nothing the could do. By that time, I had lost all confidence so I left. I went to Shortline Subaru and got a better car with more features for LESS! They immediately qualified me for an interest rate of 5% and could not figure out how Groove got to 21% since all Subaru dealerships use the same finance company. Oddly, after I left Groove and after I had already bought the new car from Shortline, Groove called me back and magically had reduced my interest rate - did I want to come back? ABSOLUTELY NOT!!! More

I had a very pleasant experience with the professional staff at Groove Subaru for purchase of a new 2011 Forester. I was treated with courtesy and respect and did not encounter high pressure sales tactic staff at Groove Subaru for purchase of a new 2011 Forester. I was treated with courtesy and respect and did not encounter high pressure sales tactics. Jeff Simpson and Dan Cote were wonderful to work with and I appreciate their knowledge and helpfulness. I would highly recommend this dealership. JKH More

We went in to see if we were ready to trade our Mini Cooper S for an Outback as we have left the city for the Rocky Mountains. Tom Kim was there to guide us through the entire process and was extremely Cooper S for an Outback as we have left the city for the Rocky Mountains. Tom Kim was there to guide us through the entire process and was extremely professional and courteous. I have never dealt with a dealership that not only honored all of their spoken policies, but were obviously comitted to making sure that we were 100% satisfied. and we are. We started out with a 2008 but ended up getting a 2011, and we love it. Mike, the Finance Manager, was great to deal with and managed to get us an awesome rate. Jeff, the Sales Manager, was very helpful in ensuring we had everything we needed. We are looking forward to many years with this new car and plan to have our service done there. When we buy our second car, we're definitely calling Tom Kim to set us up. It's Subaru all the way while we're in CO More

I was not looking to purchase a car that day. The salesman (Andrew) was curteous, professional and knowledgeable not 'salesy' or pushy. The Sales Manager was very good about working within my price r salesman (Andrew) was curteous, professional and knowledgeable not 'salesy' or pushy. The Sales Manager was very good about working within my price range. The finance experience (Ron and Aldo) was one of the best I have ever had - polite, respected my wishes not to be 'sold' any additional services,etc. And the best part....my salesman sat with me in the finance office, for moral support :) Overall, one of the most straight up, car buying experiences ever. Thanks guys! More