Groove Subaru

Great service for a great price! I went into Groove Subaru simply looking for a few options, as my Camry was totaled last week. I worked with Mike Hall. He was very accommodating, fri I went into Groove Subaru simply looking for a few options, as my Camry was totaled last week. I worked with Mike Hall. He was very accommodating, friendly, and made sure to give me a few options. I ended up leasing a 2015 Legacy and couldn't be more happy. Mike was more than just a salesman, he personally showed me all the features of my new car when I went to pick it up to make sure I knew how to use everything effectively. So kind! Mike also gave me a tour of the whole dealership so I knew exactly where to go when I needed to bring my car in. The finance team was great, also! I got the maintenance package for the lease, which is definitely affordable. It is a peace of mind to know that I will not have to pay for any routine maintenance over the next three years and can just drop my care off. Definitely recommend this dealership to anyone who is thinking about getting a Subaru! They also have plenty of other options of other used cars as well! More

Outstanding Sales And Service Dan Cassin patiently guided us through the sales process answering all of our questions without hesitation. We were never pressured to purchase goods Dan Cassin patiently guided us through the sales process answering all of our questions without hesitation. We were never pressured to purchase goods or services we did want. I highly recommend Dan and Groove Subaru as a fantastic place to do business. I certainly will be a repeat customer. Five stars to both sales and finance. Thank you for the positive experience. More

BUY YOUR NEXT CAR FROM CLIFF! Cliff was amazing! Buy your next car from him! I had my eye on two different WRXs. One at Shortline and one at Groove. Cliff researched the other car Cliff was amazing! Buy your next car from him! I had my eye on two different WRXs. One at Shortline and one at Groove. Cliff researched the other car and beat the price! The financing was quick too! THEN I had some regular maintenance issues and he came to the service department, talked with his people, and got me a temp car and I was on my way! Now that is customer service! I will continue to buy my cars from him. Couldn't be happier with the screaming deal I got and, sometimes more importantly, his customer service! Thanks Cliff!! More

Bought my first car from Cliff Cannot recommend Cliff Jacobsen highly enough - he's the internet manager at Groove Subaru and made this whole process a breeze. Hell, I'd even call Cannot recommend Cliff Jacobsen highly enough - he's the internet manager at Groove Subaru and made this whole process a breeze. Hell, I'd even call it fun. The first numbers we looked at when I went in were different than what we had discussed over phone/email - Cliff got it fixed immediately with no hassle. Never felt overly pressured or like I was being taken. First time buying a new car - if Cliff's still there when I'm ready for another one I know where I'll be going. More

Excellent Sales Process with Great Staff! I leased a 2015 Subaru Outback yesterday with Dan Cassin as my Sales Associate and Moe as my Finance Manager. They could not have made my purchase any I leased a 2015 Subaru Outback yesterday with Dan Cassin as my Sales Associate and Moe as my Finance Manager. They could not have made my purchase any easier. This is the 2nd vehicle I have purchased with Groove Subaru in about 2 years. Not only have I been so pleased with my Subaru, I have been exceptionally pleased with the customer service I have received from everyone at the dealership consistently. Dan Cassin and I worked primarily via e-mail. I sent him a general description of what I was looking for in a vehicle and basically relied on him to pick out the Outback for me! He paid attention to my needs and definitely exceeded my expectations. Moe was a great finance manager as well. Very pleasant and funny and helped me get everything wrapped up quickly. All in all - my time spent in the dealership was less than 90 minutes total. Once again, a fantastic job from Groove Subaru and I look forward to our continued business! Thank you Dan and Moe! More

New Forester at Groove I checked out the Groove Subaru lot on S. Broadway, Denver, CO on a Sunday, primarily to look at the Crosstrek, but found a Forester that fit my needs I checked out the Groove Subaru lot on S. Broadway, Denver, CO on a Sunday, primarily to look at the Crosstrek, but found a Forester that fit my needs perfectly. A 2015, no less, but with some hail damage. I drove it and signed a contract 2 days later. In a weeks time it was repaired and I had a brand new vehicle with a good maintenance contract for about what I expected to pay for a used one with about 20K miles. I am getting over 30 MPG and drive the steep grades between Idaho Springs and Denver at least twice a week. I also have the luxury of AWD/4WD at my discretion this coming winter. Happy? Yeah. More

Great experience purchasing used Subaru Outback with Johnny We purchased our pre-owned Subaru Outback with Johnny in July of 2014. Johnny was very friendly, helpful, and receptive to our needs. This being my fi We purchased our pre-owned Subaru Outback with Johnny in July of 2014. Johnny was very friendly, helpful, and receptive to our needs. This being my first used car buying experience I was somewhat apprehensive going in but Johnny was the opposite of your typical "used car salesman." I would recommend Groove Subaru to my family and friends. More

Hail Damage - Bait and Switch advertising I clicked on a price quote link for a hail damaged SUV ... Al returns a quote on a full value undamanged SUV. The save $8,000 on a hail damaged SUV I clicked on a price quote link for a hail damaged SUV ... Al returns a quote on a full value undamanged SUV. The save $8,000 on a hail damaged SUV ad is a fraud, when they are responding with price quotes for full value undamaged SUV's Shame on Al Gallegos .... shame on Groove Subaru .... He could have said that SUV is no longer available, and was sold at a price of $xxxx Colorado law says: C.R.S. 6-1-105 Deceptive Trade Practices (n) Employs “bait and switch” advertising, which is advertising accompanied by an effort to sell goods, services, or property other than those advertised or on terms other than those advertised…; My inquiry was for a damaged car, Al's reply was to quote the price of an undamaged full value car, that *IS* bait and switch. More

Ruined my car During my horrible 3 year experience with Groove Subaru. I have had to fight tooth and nail for them to fix a repair job that went bad. They will not During my horrible 3 year experience with Groove Subaru. I have had to fight tooth and nail for them to fix a repair job that went bad. They will not fix it. They will not answer my phone calls. SHAME ON THEM. They will not admit they ruined my 2004 Outback. First off, Groove maintained my car beginning of 2004 from mile 25082,invoice# 208508. They replaced the valve cover gaskets at 48,878 miles, invoice 245196. At 104,000 they leaked again due to poor service of not honing the metal on the heads. At 104,000 miles invoice# 144128 . Then they replaced the timing belt and idler pulleys and fuel pump and water pump. Then they said my center differential was bad. I didn't think so. Because I had not experienced any problems with turning and driving the car. But, I let them do it anyway. I wanted to see the parts but they threw them away and couldn't show me. OOps they said. The first day, the first intersection that I drove after they made the repairs my car experienced problems of a bad differential. I took it back after 3 blocks of driving it and they wanted me to pay another $385.00 to look at it again. I just paid $2095.41!!! I just drove it off the lot!! After 23 hours of another dealers time to investigate my car the problem is still there, Groove ruined my car. These people are not trust worthy. They made my car NOT safe for my family to drive it. I try not to put my kids in this car any longer if I can't help it. If you have a problem with their service they will delay you so your warranty time goes away then they don't have to help you. This type of bad service goes all the way to top with the General Manager Robert. Groove Subaru is dodging the fact they wouldn't return my phone calls and assist me.. I waited another 7 months to resolve this. I have limped my car along another 40,000 miles since the original problem occurred . Since this problem came about the power transfer issue is now affecting my motor. This car has operated in an unsafe manner since they worked on it. We can't leave the metro area any longer with this car. It is very shameful the way Groove Subaru is not telling the truth on this matter. I was a nice guy. I tried to be patient and wait for them to call me. I am Truly amazed that a dealer can get away with this kind bad service. They ruined my car. Period. Flat Irons Subaru agrees with me that something bad happened to the repair Groove subaru did. They couldn't figure out how to fix it after 23 hours of work. Flat Iron subaru even sent my car diagnostics to Subaru of America. It is really sad that GM of Groove is not telling the truth in this matter. I will stand behind my retelling of these events. BIG companies like Groove shouldn't get away with the type of service. Therefore I cannot mark the resolved box. There is no honor in what the GM of Groove is saying. Very sad. He returned one phone call when Flat Irons was assisting me. When Flat Irons couldn't fix the problem Groove would no longer return my calls. When the car needed to go back to Groove GM Robert would not answer my phone calls. His untruths on this matter is shameful. More

The easiest car purchased we've experienced.. We feel like we for a great deal on the car as and they explained everything we needed to bring beforehand for the sale. feel like we for a great deal on the car as and they explained everything we needed to bring beforehand for the sale. More