Groove Subaru

Unacceptable This service is the worst I have ever dealt with. I have only written one other negative review in my whole life. I have been ignored, lied to and app This service is the worst I have ever dealt with. I have only written one other negative review in my whole life. I have been ignored, lied to and apparently people here don't recall what was discussed and frequently lose their memory. Tried calling and leave messages but no one returns my calls. Plus I got sent to 5 other people before being sent to voicemail. My car was held for three weeks to do an inspection and fix a wiper. We told the service department to do several other fixes but they didn't remember us telling them.Seriously? Glad I didn't pay for a rental car or I would have sent the bill to the dealership. Even got into an argument with the service department about who was right! Just flat out unacceptable, would never recommend anyone here. More

Great service department Kim in service is great she has current updates while I wait to have any type of maintance work done on my car. A great experience Kim in service is great she has current updates while I wait to have any type of maintance work done on my car. A great experience More

2017 Forester I bought a brand new Subaru Forester at Groove Subaru. I had found a less equipped Forester at a different dealership two days before. I was ready to I bought a brand new Subaru Forester at Groove Subaru. I had found a less equipped Forester at a different dealership two days before. I was ready to buy it, but on principle I went home to "sleep" on it. While at home I did some more research and using True Car. I came across a similar car for about $500 less, printed up the report and went to Groove Subaru the next day to check it out. I was met by sales rep Patrick Shannon, and was told they no longer had that car. He had his assistant, Matt show me similar cars that he thought I may be interested in. I ended up sitting in a Forester with the premium sound system. I'm a musician and this was something the other car I had looked at didn't have that I wanted. The next thing I knew I was taking it for a test drive. This car had many features I didn't think I was interested in including the Subaru Starlink 7.0 Multimedia Navigation System, the Premium Audio System I mentioned and the EyeSightDriver-Assist System among others.. Back in the showroom, Matt, Patrick and I went around and around discussing the value of all these features. My point was that I didn't want to pay for things I didn't want or need. We came up with a price that was just under $1000 more than the other car I had been ready to buy. Again, I went home to "sleep on it". The next day I went back in and bought it. I had come to realize that all of the included features were things that I really did want and was glad to have. I went over all the paperwork with Alan which took all of 30-45 minutes, fairly painless. All three employees, Alan Matt and Patrick were very friendly and professional. I don't know anyone who enjoys buying a new car, but I must say this was a pleasant experience. I am very pleased with the value I received. More

incompetent, irresponsible, unprofessional Car has been in THREE different times within the last 30 days with the SAME issues (AC not working). They also misplaced my keys on the second visit a Car has been in THREE different times within the last 30 days with the SAME issues (AC not working). They also misplaced my keys on the second visit and prolonged the fix. More

Overall great experience I'm more than ecstatic with my new wrx purchase from groove! Not only did they offer me great value for my older car trade in, but Brandon Presley mad I'm more than ecstatic with my new wrx purchase from groove! Not only did they offer me great value for my older car trade in, but Brandon Presley made this car buying experience amazing and easy for me! His knowledge and passion were forefront and definitely made me more comfortable during decision making. ( i was quite on the edge and felt no pressure from him) I highly recommend him if you have any questions about a new subaru! I have also had great experience during my services and checkups here in the past, the waiting area is large, comfortable and accomodating and the online appointment scheduler is super convenient More

Lying Salesmen I already had a great offer with another Subaru dealership. I wanted to still shop around and see if another would beat the price. I did the online ch I already had a great offer with another Subaru dealership. I wanted to still shop around and see if another would beat the price. I did the online chat with this dealership's website. I was lied to right off the bat. I was quoted at $28,614 for a fully loaded new 2016 Outback Limited. Obviously, too good to be true. I was then contacted by their Internet Sales Manager, Stuart Grey, who let me know Ben Brooks would contact me. Ben let me know he could beat my current offer by offering me about $3,000 MORE than my best offer. No one cares about what was exchanged during the chat or he would have been aware that was not a better deal. We are planning on purchasing out of state since it seems Colorado has better offers. Once he knew that he couldn't beat my offer and that I was out of state he informed me that: "Unless you are planning on moving out to Colorado or have a residence here, I cannot sell you a Subaru. Effective April of this year, SOA (Subaru of America) has established that a dealer cannot sell a new Subaru out of state unless the customer has a residence here or is moving here." I then asked him why are we already in the process of purchasing out of state also in Colorado. He replied: "If a dealer is selling you a vehicle from out of state, they are going to get fined by SOA. I would love to sell you a Subaru, but I go by the rules and don't want to get fined." Long story short, I called corporate who assured me there was nothing set in place by Subaru of America preventing buyers from purchasing from a state other than their current residence. I emailed both these individuals. Of course, I've received zero response. I don't understand why he couldn't have just said he could not beat my offer and moved on like every other dealership I've dealt with. Buyer, also keep in mind this dealership has a dealer fee of $599. More

Service dept are morons Sent my car to get fixed. They can't tell me what's wrong with it they don't return phone calls including Jason the service manager. They just conti Sent my car to get fixed. They can't tell me what's wrong with it they don't return phone calls including Jason the service manager. They just continue to throw parts on your car and give you a bill until they finally figure out what part fixes it. The 100 dollar diagnosis is a joke. DO NOT SEND YOUR CAR HERE FOR REPAIRS THEY WILL RIP YOU OFF!!!!!! More

Knowledgeable salesmen My husband and I stopped in just to look at Subarus (have been Honda owners for 30+ years) and were impressed with the Forester and the service and pe My husband and I stopped in just to look at Subarus (have been Honda owners for 30+ years) and were impressed with the Forester and the service and personality of Brandon so much that we ended up buying on the spot. More

WORST DEALERSHIP EVER! Groove Subaru is probably the worst car dealership I have dealt with in 25 years, and I did business with a dealership nicknamed “Crooks” before. Some Groove Subaru is probably the worst car dealership I have dealt with in 25 years, and I did business with a dealership nicknamed “Crooks” before. Somehow the sales and service department and even the management of this place dropped the ball. I have effectively lost 3.5 weeks (and counting) dealing with this place at the time I am writing this critique. On Jan 8th, I came to Groove Subaru after seeing and communicating online about a 2006 Hyundai Tucson with great low mileage for the year it was made. I was aggressively contacted during the morning by the internet sales team, which made me feel valued. I took a long test drive of the car, negotiated what I thought was a good CASH deal. The car had not been through detail or cleaning when we drove it. This was Friday morning and we were told the car might be ready on Saturday or possibly Monday. We said there was no rush to take delivery over the weekend. However we did not receive a call on Monday saying it was ready. After still not hearing back into Tuesday afternoon, when it was now nearly 100 hours that I have heard nothing since giving Groove CASH for this vehicle, I began reaching out for follow up. Early that evening, following multiple contacts and messages to the dealer, I received a call that the service department was understaffed and the car wasn’t ready yet. The next morning I got another call from Groove about not having the right parts in stock. After expressing my frustration, communication became better for the next 2 days. Finally! After a whole week, I could finally take delivery of the Hyundai on Friday, Jan 15th. Being an educated consumer, I took the Hyundai for a second opinion. There was an active recall and I set up an appointment to have that looked at on Monday. Over the weekend, I learned that there was possibly a power steering leak. The alignment also was wrong, pulling hard to the left. While having the recall fixed, a safety inspection confirmed a possible leak, but more importantly, a colored chart showed the alignment was SEVERELY off. Groove had placed brand new tires on this car during the week before I took possession. Did their service technicians not complete an alignment? Did they ignore the results? Why did they choose to put BRAND NEW tires on a car that did not have an alignment? Of course I returned the car within the 3 day period on Monday, Jan 18th. Groove said they would attempt to resolve the issue and provided me a rental car. Repairs were made and I got the Hyundai again on Saturday the 23rd. Another mechanic on Sunday the 24th revealed that somehow in the nearly 2 weeks Groove had my car, THEY DID NOT KNOW (OR CARE) HOW TO FILL FLUIDS! The radiator was empty. Despite having drove to the mechanic and the engine was checked warm, there was zero coolant in the Hyundai. I placed about 2/3 of a jug of coolant in so I didn’t prolong the damage Groove had ignored. After having the car for nearly a second week, Groove had told me the power steering was not leaking before I took it on the 23rd and there could be residual fluid from their work during the first week (Jan 8-15). On the 24th, more power steering fluid was found on the underside of the vehicle. The fluid also was below the cold fill line despite the engine having being ran hot. So again, was the fluid not filled, was there still an actual leak, or was the service department at Groove too lazy to just wipe off the residual fluid while looking for a leak so that I could monitor new developments moving forward? How can Groove properly price a vehicle knowing the amount of service that needed done when taking in the car if they could not even be bothered to check and fill basic automotive fluids? A second mechanic on Monday the 25th confirmed that the alignment was still incorrect and there was a knocking coming from the engine. Of course I again returned the car to Groove on the 25th, at which time, the service department belittled our intelligence despite showing them photos of the empty radiator and questioning the prior repairs to the power steering. 3 days later, I got the car again on the 28th. At this point, I could not trust anything this service department has done and immediately drove it to another mechanic (the 5th one). Another $150 inspection reveals a few more minor things. But that mystery engine knock would require 14 hours of labor and $5000 to confirm and repair. At this point, it was Jan 29th, 3 full weeks since paying for the car. I had gone through an entire tank of gas driving to mechanics to confirm this car was a rolling time bomb. I returned the Hyundai to the dealer that night and told them I was done. I was able to give Groove a full payment between a debit card linked to my checking account and a certified check within an hour of agreeing to the price but I was told I would have to wait until Monday (Feb 1st) to receive a refund. Ready to resolve this on Monday morning, I left a message with a manager and after not hearing from them for an hour, I was heading for the dealership. 2 blocks from the Groove corporate offices, I did receive a call saying my check was not at Groove Subaru, but did happen to be at corporate. I received a check equal to the amount I provided via certified cashier’s check on Jan 8th. I have yet to get the refund for the debit transaction applied to my checking account while writing this however. Groove was so kind to mail me a $20.00 check that I received on Saturday, meaning it was mailed prior to my final return on Friday evening. Since there is nothing but codes on the stub, I’m really not sure why the check was issued. I do however know that it’s not anywhere near the approximately $500 I spent on inspection fees and alignment checks to full service mechanic shops, financial considerations to personal mechanics for their time, and gas to drive to these locations. And it can’t even begin to compensate my time for the 3.5 weeks I have spent tracking these mechanics down, driving to all 4 corners of the Denver area, or waiting on results. I can not recommend any of the departments at Groove Subaru. The service department doesn’t know how to check fluids, which is basic car knowledge 101. The sales department doesn’t always know the issues with cars, but the mixed messages and non-communication prior to my taking delivery does not help to provide confidence. Despite paying the full amount on the 8th, when attempting to finalize paperwork on the 15th, the finance department had notes stating that I had not paid two-thirds of the balance. Fortunately I had a receipt from the dealer showing I did. The internet sales department greeted me for approximately 3 seconds before handing me to a showroom salesperson and sadly this 2006 Hyundai Tucson is listed on the Groove website again as of Monday, Feb 1. Hopefully the next person they sold it to has an extra $5000 for that engine. More

Not a great experience after 3 weeks of owning a vehcile After seeing the many (albeit not all) positive reviews, I was going to keep my thoughts to myself and chalk my experience up to bad luck until I read After seeing the many (albeit not all) positive reviews, I was going to keep my thoughts to myself and chalk my experience up to bad luck until I read the warning banner from Yelp that said many reviews for Groove Subaru have come from the same IP address so that someone might be attempting to artificially boost the reviews. That said, I'm going to post my review. My/our experience was very good the day of the purchase, but no so good since as my wife and I purchased a pre-owned 2013 Ford Edge on 10/2/2015 and Sheldon was our sales associate. He was responsive, helpful and seemed great the day of but the problems started surface as he handed us the key... literally, because there was only one. We balked and said "we expect and need two keys..." He said he'd look over the weekend for the 2nd key and let us know. After 3 days and 3 phone calls to him, we finally got a call back on the 4th day that there was no key. When Monday came around and he let us know that there was not going to be a 2nd key, and there was "nothing they could do" despite the $250 fee ($180 for the chip enabled key + $60 for dealer programming). To that, our response was we were going to leverage the "4 day no questions asked return policy" and bring it back. At that point, he asked "if they could get us a key, would we not return the vehicle?" We agreed. Fast forward to 10/16 and our low-tire pressure indicator illuminated. One might think we simply ran over a nail in our first two weeks of owning the car but then there's the detail that didn't seem significant at the time of purchase, until 10/16 came around. That detail is: when my wife test drove the vehicle, the low-tire pressure indicator was illuminated. We asked about it and Sheldon said "not to worry". It's a valve stem that needs attention and he'd take care of it while the car was getting detailed for sale. Come 10/16, I started to wonder if it was really a valve stem when I found the nail in the passenger front tire that was slowly leaking. I wanted to call about this, but decided it wasn't worth the aggravation since Costco was willing to patch it for a very nominal fee. Fast forward to 10/24 and now I have a crack in the windshield that starts at a very small chip at the top of the windshield. You might be thinking "well you must have hit a rock". While this is totally plausible, we haven't had the car on the highway yet and I'm pretty darn sure, we haven't gotten pelted by a rock without knowing it. We had rain 3 days this past week, and this morning was the first day we had frost on the ground. After the key, and the tire and now the crack, and according to TrueCar, this car was on the lot at Groove Subaru for about 60 days before we purchased it, I have a hard time believing that missing 2nd key was unknown before we signed the paperwork, the valve stem was the real issue and we coincidently ran over a nail, AND we have an anomalous windshield chip that was significant enough to crack significant with the first frost, but not so significant that we didn't notice it upon impact. Assuming problems don't continue to arise, we do love the car and it was an extremely fair price bit in hindsight, it feels like Groove got a bad deal on a vehicle buy-back and they were trying to pass some of the loss onto us. More