Groove Subaru

Great experience purchasing used Subaru Outback with Johnny We purchased our pre-owned Subaru Outback with Johnny in July of 2014. Johnny was very friendly, helpful, and receptive to our needs. This being my fi We purchased our pre-owned Subaru Outback with Johnny in July of 2014. Johnny was very friendly, helpful, and receptive to our needs. This being my first used car buying experience I was somewhat apprehensive going in but Johnny was the opposite of your typical "used car salesman." I would recommend Groove Subaru to my family and friends. More

Hail Damage - Bait and Switch advertising I clicked on a price quote link for a hail damaged SUV ... Al returns a quote on a full value undamanged SUV. The save $8,000 on a hail damaged SUV I clicked on a price quote link for a hail damaged SUV ... Al returns a quote on a full value undamanged SUV. The save $8,000 on a hail damaged SUV ad is a fraud, when they are responding with price quotes for full value undamaged SUV's Shame on Al Gallegos .... shame on Groove Subaru .... He could have said that SUV is no longer available, and was sold at a price of $xxxx Colorado law says: C.R.S. 6-1-105 Deceptive Trade Practices (n) Employs “bait and switch” advertising, which is advertising accompanied by an effort to sell goods, services, or property other than those advertised or on terms other than those advertised…; My inquiry was for a damaged car, Al's reply was to quote the price of an undamaged full value car, that *IS* bait and switch. More

Ruined my car During my horrible 3 year experience with Groove Subaru. I have had to fight tooth and nail for them to fix a repair job that went bad. They will not During my horrible 3 year experience with Groove Subaru. I have had to fight tooth and nail for them to fix a repair job that went bad. They will not fix it. They will not answer my phone calls. SHAME ON THEM. They will not admit they ruined my 2004 Outback. First off, Groove maintained my car beginning of 2004 from mile 25082,invoice# 208508. They replaced the valve cover gaskets at 48,878 miles, invoice 245196. At 104,000 they leaked again due to poor service of not honing the metal on the heads. At 104,000 miles invoice# 144128 . Then they replaced the timing belt and idler pulleys and fuel pump and water pump. Then they said my center differential was bad. I didn't think so. Because I had not experienced any problems with turning and driving the car. But, I let them do it anyway. I wanted to see the parts but they threw them away and couldn't show me. OOps they said. The first day, the first intersection that I drove after they made the repairs my car experienced problems of a bad differential. I took it back after 3 blocks of driving it and they wanted me to pay another $385.00 to look at it again. I just paid $2095.41!!! I just drove it off the lot!! After 23 hours of another dealers time to investigate my car the problem is still there, Groove ruined my car. These people are not trust worthy. They made my car NOT safe for my family to drive it. I try not to put my kids in this car any longer if I can't help it. If you have a problem with their service they will delay you so your warranty time goes away then they don't have to help you. This type of bad service goes all the way to top with the General Manager Robert. Groove Subaru is dodging the fact they wouldn't return my phone calls and assist me.. I waited another 7 months to resolve this. I have limped my car along another 40,000 miles since the original problem occurred . Since this problem came about the power transfer issue is now affecting my motor. This car has operated in an unsafe manner since they worked on it. We can't leave the metro area any longer with this car. It is very shameful the way Groove Subaru is not telling the truth on this matter. I was a nice guy. I tried to be patient and wait for them to call me. I am Truly amazed that a dealer can get away with this kind bad service. They ruined my car. Period. Flat Irons Subaru agrees with me that something bad happened to the repair Groove subaru did. They couldn't figure out how to fix it after 23 hours of work. Flat Iron subaru even sent my car diagnostics to Subaru of America. It is really sad that GM of Groove is not telling the truth in this matter. I will stand behind my retelling of these events. BIG companies like Groove shouldn't get away with the type of service. Therefore I cannot mark the resolved box. There is no honor in what the GM of Groove is saying. Very sad. He returned one phone call when Flat Irons was assisting me. When Flat Irons couldn't fix the problem Groove would no longer return my calls. When the car needed to go back to Groove GM Robert would not answer my phone calls. His untruths on this matter is shameful. More

The easiest car purchased we've experienced.. We feel like we for a great deal on the car as and they explained everything we needed to bring beforehand for the sale. feel like we for a great deal on the car as and they explained everything we needed to bring beforehand for the sale. More

I brought my WRX in to find out why my right front tire was wearing different than the other tires and a noise was coming from that tire/wheel. I was told my 2010 WRX needed over 1800.00 in front end repa was wearing different than the other tires and a noise was coming from that tire/wheel. I was told my 2010 WRX needed over 1800.00 in front end repairs including bearing and cone replacement. I decided to get a second opinion and when I took it to a local repair shop (Ralphs) they informed me that the problem was that the tire in question was flat. I couldn't tell because they are blizzak run flat tires and you can't tell by looking at them and for the most part the car handles fine. I was charged $158.00 for repair, rotation and alignment..Thank you Ralph's for being an outstanding service shop. Hard to believe, car is working great and I will bad mouth this place every chance I get. I own a large company in the area and I amazed that places like this still exist..hopefully not for long. More

Still Bitter after all these years......I purchased my used Subaru from this dealership back in 2003 when it was Burt Subaru. I was then a struggling nursing student, commuting all over the city for clini used Subaru from this dealership back in 2003 when it was Burt Subaru. I was then a struggling nursing student, commuting all over the city for clinicals. My car had died so I was under pressure to purchase a used car fast. I was taken in by salesperson Kristian Lee, who verbally spoke about throwing in extras-like a dog divider for the back. After putting my entire meager savings down on the car and being worked through the finance department I felt a little pushed into taking the car off the lot. I did think the finance kinks were worked out, and I took the car home. A day later, while at my weekend job I received a call from Kristian that my warranty could not be financed and he asked that I put down some additional money. What???? After conferring with my workmates, I decided I ought to take the car back to him and told him just that. I said I'd bring the car back to him at the end of my workday. Lo and behold he calls me back to let me know the news that not only was the warranty financed, but my payments would be $40.00 less per month. I found that exchange to be strange. Now that I'm older, as is my car, I look back at my file folder of car upkeep, and I see that I was young and naive, and I'd been "had" by Burt Subaru. Over the years this company sent out "recall" notices as "precautionary measures" in order to generate business. One in particular was notice #WWP-99, recommending that a special conditioner be added to the engine cooling system. As a young car owner I fell for it, but looking back at the paperwork now, I see it as a ploy to get car owners in to the service station. Most recalls are covered at no charge-this one required a $100.00 payment to flush the system. I see now that it was worded to scare the consumer into thinking if action was taken it would extend the warranty coverage for 8 years. They didn't extend my warranty!!!! I was once having my oil changed there (before I caught on to the inflated price of service), and one of their service team members told me that most of the guys that work there would sell their own mothers down the river. I believed that. I quit taking my car in for service after I found a decent & honest Subaru mechanic. I would recommend calling around to price shop before you take your Subaru into this service department at Groove. The same managers are still employed there-same people-different name. Due to my lack of car buying knowledge, my desperation, and lack of time to check things out, I was taken advantage of by this dealership. I paid $2000.00 more than the Kelly blue book price, and the finance charges were over $4000.00. In essence I paid 6K more than the car was worth, and I didn't get full disclosure of the car's previous body damage. There was no transparency, and I was promised small things that were never delivered. If you're buying a car and you must finance it I would try a credit union or a family friend before you deal with this finance department. Seek repairs elsewhere. I should have strong-armed Kristian Lee into giving me the dog divider that he promised. Back then I was preoccupied and uninformed, but I'm a lot wiser now. I serve as a warning to help others avoid the financial misfortune I've encountered at Burt-which is now Groove. More

I had a terrible experience with Groove Subaru when trying to purchase a new vehicle. From the beginning it was hard to listen to my sales man blatantly lie to me about what car he drives and even sayi trying to purchase a new vehicle. From the beginning it was hard to listen to my sales man blatantly lie to me about what car he drives and even saying that his best mans name was my own but then writing my name down incorrectly later on in the process. His terrible one liners and awkward courtesy check ins on whether or not I was comfortable made me wonder if I still needed formula for dinner or to hurry home to take a shower. He was so aggressive that when I realized that a deal was not going to be able to be made that day it was pathetic the way he kept begging me to help him. At one point in time the thought of threatening him with the police in order to receive my trade in keys back from "his manager" came into my head. Even if a deal were to be made I would never have given this guy the satisfaction of knowing he was part of the deal and am glad i will not be giving my business to Groove Auto. Thanks guy that rhymes with Karen and starts with a D. More

We went in and were greeted by a man named Dan. He was so informative and helpful throughout the process of buying our new Subaru. Jeff was the manager that night and he was so friendly and helpful as well. informative and helpful throughout the process of buying our new Subaru. Jeff was the manager that night and he was so friendly and helpful as well. Between the two of these great guys, we bought a beautiful new car and never felt rushed. They are patient and willing to answer every question we had. Thank you Groove Subaru! More

Worked with Moe (sales) and Steve (finance) both did a wonderful job! I have worked with car salesman most of my life and they both are fantastic. wonderful job! I have worked with car salesman most of my life and they both are fantastic. More

I went in to buy a used car. I thought I was getting a great deal. I was wrong. I learned shortly after my visit that I was lied to by the salesman about window coating that was required for cars being so great deal. I was wrong. I learned shortly after my visit that I was lied to by the salesman about window coating that was required for cars being sold out of their dealership given the sun in Colorado. I had never owned a Suburu before and if it was something that their company required ok I was good with that. I found out a few weeks later it was NOT required but only suggested. Then I tried to bring it in for service on stuff the salesman said they would fix for me. I dropped the car off for the day. Wasn't called to tell me my car was ready. I called them towards the end of the day and they said they had to order parts for it. I went to get my car and the service guy was no where to be found. 3 weeks later I called to see if parts were in. They had been there so long they had been restocked. Then Joe Sparks, the service person over my vehicle said that it was a lot of compensated work and I needed to go back to my salesman to make sure all of this was to be done. I tried, and it took over a week and I had no reponse. I finally got ahold of the sales manager to get it looked in to. Then I get an email from the sales man. I called the Service Manager as well and complained. They finally got my case moved over to Dave who was more responsive. However, when I finally brought my car in for service Dave wasn't there and Mr. Sparks took in my car and checked me back out when it was done. I honestly don't believe that they did everything they were supposed to. On top of all of that a month in the strut started squeaking. I bought the car at the end of June. All of this wasn't resolved until the end of September. Now, it is January and my serpentine belt broke on the way home from work. The tensioner was messed up and needed replacement. It had chewed up the belt. I called on the extended warranty I had purchased. I was told that it covered the car 3 years, 36,000miles and was bumper to bumper. Now I am being told it is only power train that is covered. I called to talk to the finance guy, David, who sold me the policy. Of course he was not at work. I talked to Steve, the Finance Manager who said he would get with Dave and have Dave get back with me. It has been almost a week and nothing. Not to mention the warranty was issued in the wrong name. When I called to make sure they had the right spelling of my name he said he did and noted it in my account but nothing had changed. Maybe I am spoiled, the service and sales team when I bought my last car at Mountain States Toyota was great. This whole situation leaves a very bad taste in my mouth. When I was given a survey after my last visit to the service station there I told them exactly what happened and how I felt. NO ONE followed up with me. Stay away from this dealership! I wished I had! More