Groove Subaru

New Subaru Outback purchase The overall experience was acceptable, and I was able to purchase the vehicle I wanted at a relatively reasonable price. Del Steckman, the salesman th The overall experience was acceptable, and I was able to purchase the vehicle I wanted at a relatively reasonable price. Del Steckman, the salesman that was key in selling me the vehicle, was the best part of the experience. I wanted to specifically give HIM my business. He was laid back and advocated for me to the powers that be in final sales decisions. I would specifically recommend Del to anyone purchasing a vehicle from Groove. I was somewhat disappointed in the low value initially placed on my trade-in, as I had done my research prior to visiting Groove in order to request a reasonable trade-in value (KBB) and be educated on a price that was reasonable and fair. This portion of the experience had a quasi-condescending feel. Otherwise, the rest of the experience was acceptable and went as expected. I was ultimately able to obtain my goal vehicle. Thank you Del and the other team members that made this happen! More

Very easy experience Groove was my last stop after test driving almost 10 cars. Elias gave me a fair price for a great car and even picked me up from my home when I was re Groove was my last stop after test driving almost 10 cars. Elias gave me a fair price for a great car and even picked me up from my home when I was ready to purchase. Highly recommend. More

minimum hassle experience Good stuff. Fair pricing. Easy experience with very little hassle. The car I bought had been smoked in, and Groove is helping me out in a fair manner Good stuff. Fair pricing. Easy experience with very little hassle. The car I bought had been smoked in, and Groove is helping me out in a fair manner to address that situation. Thanks Elias and Chase! More

Awesoem Brandon wasn't pushing me into buying the car which is a great thing. Was super helpful with any knowledge of the car and throughout the process of bu Brandon wasn't pushing me into buying the car which is a great thing. Was super helpful with any knowledge of the car and throughout the process of buying it . Was a great experience buying my first car there ! More

Pressure free car purchasing Jeremy Horwath helped me find the right car for my needs. He listened to my numerous requests and didn't pressure me in buying above my ability. Furt Jeremy Horwath helped me find the right car for my needs. He listened to my numerous requests and didn't pressure me in buying above my ability. Furthermore, this car purchase was the first time the salesperson spent extra time after the purchase sitting with me in the car to describe how and when to use all the features in and around the dashboard panel. It was so helpful to be able to use the features right away as I am way too busy to read the manual. I drove off the lot in my new car feeling confident. More

Forester Wonderful service, actually was fun!! Great assistance in getting us a payment we could afford! Very friendly and knowledgeable of product. First tim Wonderful service, actually was fun!! Great assistance in getting us a payment we could afford! Very friendly and knowledgeable of product. First time Subaru buyer More

First Car Purchase Was Fast and Easy I had contacted a few dealerships about getting a WRX and they all seemed to be very flaky and not prompt. Groove responded asap and truly showed they I had contacted a few dealerships about getting a WRX and they all seemed to be very flaky and not prompt. Groove responded asap and truly showed they wanted my business. Ultimately I went with them and am very happy with my choice. Brandon also was super friendly and very helpful. I had a defect in my back emblem that I had noticed after purchase and he hooked me up with a fix asap. I've been able to text him and talk to him about anything related to my new WRX, super friendly guy. More

Great Service and Painless buying experience John was pleasant to deal with, new his stuff, and took the time to show me all of the new safety features on my outback. I came in with a number in m John was pleasant to deal with, new his stuff, and took the time to show me all of the new safety features on my outback. I came in with a number in mind, my research done, an John helped me finish the deal, found the exact car I wanted, and got me out of their quickly. More

Outstanding Customer Service! On 5 seperate visits with the Heuberger Dealership in CoSprings, over a 3-month period, I tried to learn more information about the different Outback/ On 5 seperate visits with the Heuberger Dealership in CoSprings, over a 3-month period, I tried to learn more information about the different Outback/Forrester models. Every time that I entered the dealership the majority of their representatives sat around at desks playing on their phones, some even spun their chairs out of boredom, but except for the lady at the front desk no one else felt the need to worry about incoming costomers. Not one of the rep knew the vehicles specs and could not answer any of my questions regarding either Subaru Models. I had a different rep every time I tried again to find out more on seperate visits to Heuberger. I never owned or looked at Subaru vehicles before so I had lots of questions. The Heuberger reps even mentioned that they are not used to questions since their cars sell on their own, so in-deph knowledge about what their selling is not needed. When the rep realized that I was not ready to sign a contract for what he pushed on me, the rep just walked off to the next customer! Absolutely no customer service skills at Heuberger! I decided to contact and drive to Groove in Denver. All Groove reps were busy taking care of their customers. None of the Groove reps were sitting around looking bored or playing on their phones! At Groove, at least one rep is always standing at the door to hold it open when you come in or are leaving. My family and I received full attention and First class customer service from Jeremy. Jeremy answered all my questions, went out of his way in every aspect to make sure all questions or concerns were fully addressed! Jeremy had outstanding knowledge of all vehicles and models asked about! I purchased my vehicle with Jeremy because of the First ClassCustomer Service and excellent knowledge Jeremy has, and will recommend Jeremy and Groove Subaru to all of my friends in Colorado Springs. Every mile driven to Grove Subaru in Denver from CoSprings was well worth it! More

Leasing vehicle David was great to work with. Very patient and willing to answer all questions. He really works to put the best deal together for you -the customer. David was great to work with. Very patient and willing to answer all questions. He really works to put the best deal together for you -the customer. More