Groove Subaru

Best Car Experience I've ever had! I've never had a car experience like this. Purchasing a car can be stressful and full of anxiety, but not here. You know how some salesman just bri I've never had a car experience like this. Purchasing a car can be stressful and full of anxiety, but not here. You know how some salesman just bring a car around, its not the color you want but its similar to the car you were looking at but not the exact car? Well not at Groove. I walked in expecting to test drive a Forrester but as soon as Jim and I walked onto the lot I spotted the new Impreza Sports and fell in love. Jim explained that this was actually a cheeper price than the Forrester I was looking at, and he helped me find the color and style that I liked and we took it out for a spin. There was no question that it was the car for me. Jim made the entire process from start to finish extremely easy and non stressful at all. I felt comfortable and as ease the entire time. I couldn't believe how easy it was. I never had a dealership give me a price quote of what I would be paying BEFORE I go into finance. I HIGHLY recommend Groove Subaru and ask for Jim Hatch, he will make sure that he finds the right car for you. All you have to do is show up and tell him what you're looking for and he will do his absolute best to get you into the car that YOU want. More

Best experience ever Went in to buy a second car and Joanna listened to what we wanted and was very patient with us. Thank you Joanna for the best experience in buying ano Went in to buy a second car and Joanna listened to what we wanted and was very patient with us. Thank you Joanna for the best experience in buying another car! More

Amazing car buying experience! What can I say about Jonathan? He is amazing! His knowledge and dedication made my car buying experience easy. His smile and easy to talk to personali What can I say about Jonathan? He is amazing! His knowledge and dedication made my car buying experience easy. His smile and easy to talk to personality made time go fast when we had moments of waiting. He never pressured and stayed within the price range I required. Best of all, he listened to me and made sure I found the car I loved. More

WOW!! Above and beyond customer service experience WOW!! Where do I even begin?! I can't say enough about what an incredible experience it was to work with EVERYONE I encountered at Groove Subaru. From WOW!! Where do I even begin?! I can't say enough about what an incredible experience it was to work with EVERYONE I encountered at Groove Subaru. From the moment I walked in the door the sales team (David Elia in particular) was welcoming, informative, kind, and patient. David listened to everything I wanted and didn't want in a new car and openly and honestly provided me with all the information I needed to make a decision. During the test drive he took the time to let me test drive the car (obviously) but also take the wheel to show me some of the features I was a little too nervous to try out on my own, like the pick-up, braking, and turn radius. When I got cold feet and said I wasn't ready to make a decision that day, David told me not to worry and that he'd be there whenever I was ready. No pressure, no icky feelings of being pushed into something before I was ready. When I finally did make a decision the sales and financial team were SO great to work with. I was in a unique situation as I was going through a buy-back process with Volkswagen. David and the financial team went WAY above and beyond. They got me the exact car I wanted in exactly the color I wanted, held it until I was able to deal with Volkswagen, and proceeded to do everything in their power to make it a smooth transition despite the non-traditional situation. One example of this: when I came to them from my VW buy-back appointment I had forgotten my checkbook for my down payment. No big deal they said, don't worry about getting an uber/lyft, we'll just drive you home to get it. My experience was wrapped up by Brendan Hancock, who did an incredible job of patiently walking me through each and every feature of my beautiful new Subaru. Like I said before, I can't say enough wonderful things about my experience with groove. I would make the same decision again and again, and I look forward to buying every car I ever buy in the future from them!! PS: I love my new subaru :) It looks gorgeous, drives beautifully, and is SO nice on the inside. Great driving experience overall! More

Wonderful experience! Both Jonathan and Jeremie were knowledgeable about Subarus and helped me find a great car! Neither of them were pushy or tried to sell me anything I w Both Jonathan and Jeremie were knowledgeable about Subarus and helped me find a great car! Neither of them were pushy or tried to sell me anything I was not interested in buying. More

Great Experiance Jonathan W. Was a really great salesman! Great at customer service and didn't try to take advantage of a sale opportunity like most car places try to Jonathan W. Was a really great salesman! Great at customer service and didn't try to take advantage of a sale opportunity like most car places try to do, especially when seeing a female walk into a car dealership. I felt comfortable with the salesman and knowing the information and exactly what I was getting myself into. There was no question that I had not asked that he didn't know the answer to or where to find it when necessary!! Overall great experiance and I am happy to say I got my car here at this location, everyone was welcoming! More

You MUST work with Jon!! Over the past few weeks I'd been looking at various cars to replace my current Hyundai. After much research I decided on a Subaru. I used our employee Over the past few weeks I'd been looking at various cars to replace my current Hyundai. After much research I decided on a Subaru. I used our employee car buying service at work and was put in contact with Jon. Everyone thinks the car buying experience and salesmen is horrid; as did I. I was extremely hesitant initially b cause of some issues I didn't want to get in the way of purchasing a new vehicle. Jon was extremely understanding and never made me feel like it would even be a hurrdle to cross. He was friendly, courteous, and very educated regarding his experience with Subaru. I felt more like I was making a transaction with a friend rather than a salesman, which is why I would strongly urge everyone to go see Jon!! He most definitely an asset to the team at Groove Subaru! More

Great experience. Great Price. Great Car. Couldn't be happier with my experience at Groove Subaru. The entire process was frictionless as it could be. Jim Hatch was great. He helped me get the Couldn't be happier with my experience at Groove Subaru. The entire process was frictionless as it could be. Jim Hatch was great. He helped me get the price I was looking for on the car that I wanted. I left with my new car in just a few hours. Couldn't ask for more in a car buying process. More

Amazing experience From the moment we stepped into the dealership it was a memorable and pleasant experience. Our salesman Chris was knowledgeable, professional, helpf From the moment we stepped into the dealership it was a memorable and pleasant experience. Our salesman Chris was knowledgeable, professional, helpful, and kind. They honored a quote from another dealer, gave us a fair trade in value on our old car, and moved us through the process with a refreshing expediency. The finance manager Brent was as impressive as Chris was. There was no haggling or forcing us into purchasing additional items that we did not want. We were in and out in 2 hours. That includes the test drive! Usually buying a car ranks right up there with going to the dentist for a root canal. That was not the case with Groove Subaru. I highly recommend them and their product! More