
Groove Subaru
Englewood, CO
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Our Outback died outside of Denver on a road trip from Albuquerque. Haley Blouch was an absolute gem in helping us navigate communications with Subaru of America, and in seeking to have the failed engine Albuquerque. Haley Blouch was an absolute gem in helping us navigate communications with Subaru of America, and in seeking to have the failed engine covered by the double warranty on our slightly used vehicle. Haley stayed in close touch with us throughout the process, sought a reconsideration from SoA after the initial denial, ordered the needed parts even before the approval came through, and generally acted like an exemplary employee and exceptional human. Thank you, Haley! It was such a pleasure to have this level of customer service. More
Consistently excellent. Delivers competent professional services. Never disappointed. Accurate quotes on time and cost. Thanks. Delivers competent professional services. Never disappointed. Accurate quotes on time and cost. Thanks. More
Haley was absolutely fabulous. Groove really understands customer service, fantastic company to deal with. My wife and I have always owned Subaru cars and it’s easy to understand w Groove really understands customer service, fantastic company to deal with. My wife and I have always owned Subaru cars and it’s easy to understand why when we always deal with Groove. More
Very nice. Very polite. Ready for me when I arrived. Quick service. Good coffee. Comfortable waiting chairs. Very polite. Ready for me when I arrived. Quick service. Good coffee. Comfortable waiting chairs. More
Easy to make appointment they took care of at the appointment time. Gave me an estimated time of completion and car was ready for pick up on time. appointment time. Gave me an estimated time of completion and car was ready for pick up on time. More
Great service! Had all the information I needed to utilize my warranty. Sent estimate straight away. Josh at the service desk was friendly and customer service dri Had all the information I needed to utilize my warranty. Sent estimate straight away. Josh at the service desk was friendly and customer service driven. More
Sophia was helpful and polite. She also offered rides for me to I didn't have to wait at the shop for hours. She took care of my car and me. She went above and beyond. She also offered rides for me to I didn't have to wait at the shop for hours. She took care of my car and me. She went above and beyond. More