Groove Subaru

Excellent Customer Service! Our experience with Groove and Jason was excellent. Saturdays at at Subaru dealers in Colorado (and we visited three that day) are very busy and Jaso Our experience with Groove and Jason was excellent. Saturdays at at Subaru dealers in Colorado (and we visited three that day) are very busy and Jason's attention made us feel as if we were the only ones there. Car buying/trading can be a stressful experience, but it wasn't at Groove - no haggling. Before we drove off the lot, Jason connected our two phones and explained all the new safety features of the car. We were pleased to be invited back for a follow-up orientation to our new car in greater detail. That is the kind of customer service Groove provides. Would highly recommend! More

Always a good experience with Groove Subaru I left with the exact car I wanted! Clayton braved the snow and cold to help me find the Impreza I wanted, down to every detail. He did a great job of I left with the exact car I wanted! Clayton braved the snow and cold to help me find the Impreza I wanted, down to every detail. He did a great job of getting me in and out as quickly as he could while making the best decisions. I appreciate your help Clayton! More

Bought a new forester. Smooth deal and there were no no surprises. Everything went as we discussed beforehand. It was nice to get some training for all the bells and whistl Smooth deal and there were no no surprises. Everything went as we discussed beforehand. It was nice to get some training for all the bells and whistles that came with this model. More

Great, knowledgeable staff Chris was very helpful and knowledgeable. He made the whole experience more pleasant than I actually expected. I will definitely refer my friends nex Chris was very helpful and knowledgeable. He made the whole experience more pleasant than I actually expected. I will definitely refer my friends next time they ask me. More

Smoothest car purchase experience ever. We knew what we needed and reached out online. With a limited amount of time, Andrew and Mason patiently took us out two different times, answered al We knew what we needed and reached out online. With a limited amount of time, Andrew and Mason patiently took us out two different times, answered all our questions, and then, when we were ready to make the purchase, worked very efficiently to get everything done. They were great at communicating with us over text and email. They got us out when they said they would. More

Amazing! Clay was such a great help! He was patient and understanding and truly made this buying process so easy! We would recommend him to anyone! Clay was such a great help! He was patient and understanding and truly made this buying process so easy! We would recommend him to anyone! More

Awesome I met Jordan Dane when I was shopping for a new Subaru and we hit it off. He kept the pressure low during the sales process and he was able to answer I met Jordan Dane when I was shopping for a new Subaru and we hit it off. He kept the pressure low during the sales process and he was able to answer all of my questions. He worked with me on my terms and we we're able to negotiate a fair price. Jordan earned my business and I would recommend him to future customers. More

Regret giving them my business. I purchased a car here because they had the exact used vehicle I was looking for. Everything people hate about car dealerships I experienced. Lack of I purchased a car here because they had the exact used vehicle I was looking for. Everything people hate about car dealerships I experienced. Lack of professionalism, lack of communication between the employees and lack of customer education and customer service. Jameson in particular used some sales technique to create a false sense of intamacy (sleazy) but this did not make up for his lack of professionalism. I would have liked to know exactly how the certified warrenty works? Who do I contact for roadside assistance? Since I did in-house financing does that company contact me to set up payments? They also gave me a vehicle that was missing floor mats and a plastic covering piece from next to the gear shift. I spent 20k on a "certified" vehicle they couldn't make sure it had all the parts? When I contacted Jameson he told me contact the parts department. He should have simply fixed this himself. They were happy to take my comission and then drop any accountability for pieces missing from the car. I contacted the Sales Manager Chris Chapman to remedy these issues and get some clarification on the warrenty, road side assistance, ect. and have not heard back from him. This is the type of customer service that makes car buying such a horrible experience for the customer. Wish I had brought my business elsewhere. More

Excellent service from the moment we walked in the door. I love my new Crosstrek. Groove Subaru made the whole purchasing process smooth. I left the dealership feeling like a valued customer. After purchas I love my new Crosstrek. Groove Subaru made the whole purchasing process smooth. I left the dealership feeling like a valued customer. After purchasing my crosstrek I was contacted by Brendan for a follow up visit to have questions answered and features explained in greater detail. Just all around a great purchasing experience. I am so happy with my Subaru. I have a worry free vehicle due to a solid warranty, exceptional Service Department, and most importantly a staff that is committed to customer satisfaction and stands behind their product. More

Chris is Awesome I stopped in the other day and was helped by a very nice gentleman named chris. He was kind, knowledgeable, patient, and funny. I highly recommend as I stopped in the other day and was helped by a very nice gentleman named chris. He was kind, knowledgeable, patient, and funny. I highly recommend asking for Mr. COCOZELLA should you need a Subaru! More