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Groove Subaru
Englewood, CO
7,489 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 7,489 reviews
November 10, 2021
With this being my first new car purchase, I had been told horror stories of car dealerships and had no idea what to expect. GROOVE Subaru on Broadway was great, they gave me a car-buying experience that told horror stories of car dealerships and had no idea what to expect. GROOVE Subaru on Broadway was great, they gave me a car-buying experience that I cannot complain at all about. It was great! More
by joiner.jake44
Employees Worked With
Jeff Adsit, Vincent Gabriele
November 09, 2021
Please avoid this dealership at all costs if you value your life! Groove had my Forester for two weeks installing a new engine harness and doing other assorted work (which took way too long, was not given your life! Groove had my Forester for two weeks installing a new engine harness and doing other assorted work (which took way too long, was not given a rental at all for 100% warranty repairs, and they installed the wrong tires, but that's besides the point of this bad review). The car seemed fine when I got it back, but a couple weeks later, when I went to leave a parking lot, 100% of the gasoline leaked out, due to Groove not properly re-attaching a fuel line. By some miracle the car had been sitting there for a few hours and wasn't hot, so no fire happened. If the fuel line had popped off while the car was hot or on the road it would have burst into flame. I have repeatedly tried to speak with the service director Brian Olsen and the general manager Brenden Carlson but they refuse to answer some basic questions about how they will make sure their employees don't nearly kill other customers. I am hoping Subaru of America revokes their dealership license when they hear of this and their lack of professionalism and follow up. Serious changes need to be made to ensure this does not happen to someone else. More
by Jeremy M
Employees Worked With
Brian Olsen, Brenden Carlson
November 09, 2021
Joe has been excellent throughout the process and we are very happy with our Legacy so far! We look forward to purchasing our next Subaru with Joe as well. very happy with our Legacy so far! We look forward to purchasing our next Subaru with Joe as well. More
by jlyman
Employees Worked With
Joe Canny
November 08, 2021
I had a great experience buying a new car for the first time! Morgan was a delight to work with as she found my dream Subaru in the limited inventory she had to work with. I would definitely recommend work time! Morgan was a delight to work with as she found my dream Subaru in the limited inventory she had to work with. I would definitely recommend working with Morgan in sales because she made the process quick and painless. Also, a joy to talk to as well. Highly recommend! More
by chris.carpenter12
Employees Worked With
Jeremy Horwath, Morgan Beveridge
November 08, 2021
Robert was excellent! Just moved to Denver from Florida and was in desperate need of AWD which Robert helped me accomplish with the perfect Subaru! and was in desperate need of AWD which Robert helped me accomplish with the perfect Subaru! More
by hcrosby01
Employees Worked With
Robert Pecaut, Andrew Smith
November 08, 2021
Stacey helped me with the purchase of my my new car. She is very informative and up to date on new cars and their technologies. She is very pleasant to work with and gives you honest feedback. Not only she is very informative and up to date on new cars and their technologies. She is very pleasant to work with and gives you honest feedback. Not only she helped me with my new car selection, she also helped me understand some complicated paperwork with ease. I ‘d highly recommend Stacey to anyone making their new car purchase. More
by Shahzadi
Employees Worked With
Utku Ogut, Stacey Pryczynski
