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Groove Subaru
Englewood, CO
7,489 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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December 01, 2021
We looked around at dealerships due to vehicle shortages. We were suggested Andrew and found that he and the crew at Groove felt the most upfront and genuine. We ordered a Impreza with them. The rest was str We were suggested Andrew and found that he and the crew at Groove felt the most upfront and genuine. We ordered a Impreza with them. The rest was straightforward, thanks Andrew for making it one of the easiest car purchases ever! More
by HppyCust
Employees Worked With
Andrew Wheeler
December 01, 2021
I bought my first used car at groove, Jonathan helped me find a used Toyota, low miles and made the financing process smooth and easy. Thank you !! find a used Toyota, low miles and made the financing process smooth and easy. Thank you !! More
by Navillaro
Employees Worked With
Jonathan Vasquez
December 01, 2021
Wonderful experience! Fair price on my trade in and willingness to work with me to get the car I wanted at a price that met my needs. Highly recommend!! willingness to work with me to get the car I wanted at a price that met my needs. Highly recommend!! More
by Britt M.
Employees Worked With
Vincent Gabriele
December 01, 2021
This was an amazing experience at groove. I just bought my first car and Micah was excellent throughout the entire process. Providing support during the process and getting us exactly what we needed. my first car and Micah was excellent throughout the entire process. Providing support during the process and getting us exactly what we needed. More
by nico.ortizcos
Employees Worked With
Utku Ogut, Micah Jenkinson, Sergio de Quesada, Joe Rodman
December 01, 2021
First contact by phone was with Andrew Wheeler, unfortunately Mr Wheeler was helping another client, and Mr Esteban Martorell Rios came to our assistance, he gave us No pressure, and was very comp unfortunately Mr Wheeler was helping another client, and Mr Esteban Martorell Rios came to our assistance, he gave us No pressure, and was very competent, very patient, very courteous and understood our needs. More
by jeanhoward
Employees Worked With
Jeff Adsit, Esteban Gabriel Martorell Rios
December 01, 2021
I was looking to get into an Outback and chose to come to groove because they are local to me. I wasn’t able to buy a vehicle due to the inventory shortage. Although I wasn’t able to get a outback my sales p groove because they are local to me. I wasn’t able to buy a vehicle due to the inventory shortage. Although I wasn’t able to get a outback my sales person Finlay took care of me and was very knowledgeable and professional. If you are looking for a Subaru I would definitely ask for Finlay. More
by Susan Wayne
Employees Worked With
Finlay Constant
November 30, 2021
Robert was fantastic to work with. He provided his full attention and knowledge to facilitate a wonderful experience. I had the opportunity to buy a car elsewhere but it was working with Robert that mad attention and knowledge to facilitate a wonderful experience. I had the opportunity to buy a car elsewhere but it was working with Robert that made me choose Groove. More
by Turkeytom
Employees Worked With
Robert Pecaut, Andrew Smith
November 29, 2021
I've had three experiences with Groove (2 with Groove/1 with Toyota). Previous experiences were in the 3-4 range, most recent was 1-2. Average it out and we're in the 2 star range. Most recent experien with Toyota). Previous experiences were in the 3-4 range, most recent was 1-2. Average it out and we're in the 2 star range. Most recent experience was with regards to selling my wife's vehicle. Went through KBB - that prompted someone from Groove to get in touch with me about purchasing it. Went in, everything was good, fair price and friendly. The salesman said "We'll give you $XXXXX.XX and be able to take the car off your hands today". Signed some paperwork, they "took the car off our hands" and afterwards they explained they wouldn't cut the check, so to speak, until the title was in hand. I asked if I needed to get the title transferred from the leasing company to my name once it arrived and was told "No, we can take care of that." Fast forward about 25 days. Had to rent a car for a week which cost, well, a lot. Title finally arrives, show up to the dealership, eager to be done with this and they inform me the title does IN FACT have to be transferred. I discussed my displeasure and the fact that I asked this exact question several weeks ago, to which I received the comment "sorry there was a miscommunication". I asked if I could have the car back and they said I could, however, while they had it in their possession, they did several thousand dollars of work to it and I would need to pay for that if I wanted it back. Decided it was best to just go with Groove, got the title transferred to myself at the DMV, brought it to the dealership. Asked if they could reimburse me for my rental car, in all fairness, the used car manager said he would ask and was very understanding of my situation. Answer came back as no, predictably. They cut the check for the agreed upon amount, asked me to sign the title. I said I would deposit the check first then sign the title, at which point the manager said "wait to deposit that check until tomorrow". Red flags going off everywhere. To his credit he got it squared it away and the check cleared that day. Disclaimer: I'm certainly at fault for how some of this transpired. I should have asked more questions when things got murky. If your'e looking for a good Subaru experience - I bought a WRX from Heuberger in C Springs, that went off painlessly. 4 Runner from Stephenson - Also went well. More
by Bill C
Employees Worked With
Matt - Used Car Manager
