Groove Subaru

Always great customer service and friendly, fast and efficient. Thank you Subaru! Unfortunately for you, I’m not wanting to sell my crosstrek either yet you always ask! efficient. Thank you Subaru! Unfortunately for you, I’m not wanting to sell my crosstrek either yet you always ask! More

I always have great service here. Genuine smiles and usually fast service. Also very clean waiting area Genuine smiles and usually fast service. Also very clean waiting area More

I specifically ask to work with Sophia every time. She very friendly, and knowledgeable about what needs to be serviced. I don't feel tricked in to agreeing to a service. Great waiting area, too! She very friendly, and knowledgeable about what needs to be serviced. I don't feel tricked in to agreeing to a service. Great waiting area, too! More

Josh in the service department provided good information as to the condition of the vehicle, what needed immediate attention, the time it would take, and pricing. He was spot on with the time, so much so t as to the condition of the vehicle, what needed immediate attention, the time it would take, and pricing. He was spot on with the time, so much so that I was on my way to the dealership when he called to inform me that my car was ready. More

I worked with Preston to look at a brand-new Forester. After visiting several dealers for other brands, Preston was the only salesperson who knew more about the vehicle than me! His product knowledge was After visiting several dealers for other brands, Preston was the only salesperson who knew more about the vehicle than me! His product knowledge was miles above the people at Mazda, VW, and Toyota. Preston also provided unbiased feedback on trim levels and did not try to upsell me to a higher trim or any unnecessary add-ons. I really enjoyed working with him and would recommend him to anyone looking for a new Subaru. More

I had a truly awful service experience. While Sophia was communicative, the dealership refused to take accountability for a serious maintenance issue they caused. I had multiple opinions While Sophia was communicative, the dealership refused to take accountability for a serious maintenance issue they caused. I had multiple opinions as well as a service record from Groove showing the issue originated in their shop, but they stated their “opinion” about what happened differed and refused ti make it right. I will never bring my vehicle there again and will spread the word far and loud that the service center there can’t be trusted with even a basic task. More

I've been coming to this dealership for more than 20 years! I used to wait until Brett Tosie was available (a Subaru AND customer service expert), but now I receive the same exceptional, amazing service years! I used to wait until Brett Tosie was available (a Subaru AND customer service expert), but now I receive the same exceptional, amazing service and knowledge from Haley (and Sophia). Thanks you guys! More

Unable to diagnose my issues, and did not give reasonable solutions to how to correct the problem or diagnose the problem, I lack confidence in their abilities to solve problems solutions to how to correct the problem or diagnose the problem, I lack confidence in their abilities to solve problems More

Exceptional customer service from Haley. We will continue to bring all of our vehicles to this dealership! Thank you We will continue to bring all of our vehicles to this dealership! Thank you More

Very quick and easy! Dropped my car after closing and it was ready by 8:00am. Tianna’s care was awesome she kept in touch with me and returned my call when I requested it Dropped my car after closing and it was ready by 8:00am. Tianna’s care was awesome she kept in touch with me and returned my call when I requested it. More