
Groove Subaru
Englewood, CO
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The sale went smoothly. I feel like their after sale team lost an opportunity to keep us coming back especially in regards to their Toyota service dept. After inquiring ab I feel like their after sale team lost an opportunity to keep us coming back especially in regards to their Toyota service dept. After inquiring about providing the 60k service for our newly purchased.2021 Land Cruiser, Todd, the user car manager finally got back to me and said that they couldn’t make money by servicing the used cars they sell. Clearly, Groove made plenty of money on the sale and the trade. A compromise would have made us likely return service customers. A lost opportunity. More
Jared was prompt and was able to get me taken care of under warranty in a timely manner. I will definitely ask for him in the future when dealing with my maintenance needs. under warranty in a timely manner. I will definitely ask for him in the future when dealing with my maintenance needs. More
Needs to be sure that they do a more thorough job. Double checking is not bad. It endures that customers don't have worry later. And Groove doesn't have do more later as well. Double checking is not bad. It endures that customers don't have worry later. And Groove doesn't have do more later as well. More