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Groove Subaru
Englewood, CO
7,489 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 7,489 reviews
November 19, 2024
I had a truly awful service experience. While Sophia was communicative, the dealership refused to take accountability for a serious maintenance issue they caused. I had multiple opinions While Sophia was communicative, the dealership refused to take accountability for a serious maintenance issue they caused. I had multiple opinions as well as a service record from Groove showing the issue originated in their shop, but they stated their “opinion” about what happened differed and refused ti make it right. I will never bring my vehicle there again and will spread the word far and loud that the service center there can’t be trusted with even a basic task. More
by Ar
Verified CustomerEmployees Worked With
Sophia Blouch
November 19, 2024
Unable to diagnose my issues, and did not give reasonable solutions to how to correct the problem or diagnose the problem, I lack confidence in their abilities to solve problems solutions to how to correct the problem or diagnose the problem, I lack confidence in their abilities to solve problems More
by tjarmuzi
Employees Worked With
Sophia Blouch
November 17, 2024
Very quick and easy! Dropped my car after closing and it was ready by 8:00am. Tianna’s care was awesome she kept in touch with me and returned my call when I requested it Dropped my car after closing and it was ready by 8:00am. Tianna’s care was awesome she kept in touch with me and returned my call when I requested it. More
by KATSLIDO
Employees Worked With
Tiannah Baca
November 16, 2024
I've had problems with them in the past, but Chris, who took care of my car, did a great job very quickly and even washed it for me which in previous services they wouldn't do. He was also very patient abo took care of my car, did a great job very quickly and even washed it for me which in previous services they wouldn't do. He was also very patient about explaining questions I had. I definitely appreciated his courtesy, which I haven't had with others at this location. More
by eileenkeator
Employees Worked With
not on here
November 16, 2024
The process was very easy. Andrew and Morgan were very accommodating and helpful. We have a brand new USED Car! We are very pleased Andrew and Morgan were very accommodating and helpful. We have a brand new USED Car! We are very pleased More
by john.bennett2
Employees Worked With
Morgan Beveridge, Andrew Franco
November 15, 2024
So I’m not one to usually leave reviews but the Service Department keeps asking for my feedback so here goes… I just moved to the area and this was my first visit to Groove Subaru. I brought my Crosstre Department keeps asking for my feedback so here goes… I just moved to the area and this was my first visit to Groove Subaru. I brought my Crosstrek in for a problem with the remote start system. I was pleasantly surprised that their first available appointment was the next day and I think they did fix the problem so kudos there. Since there was a Subaru TSB out addressing the problem with a straightforward fix requiring an average of 0.4 hours, I expected this to be fast. They insisted up front that they needed the car for 24-48 hours which was a bit inconvenient but I agreed to it. After blowing through the 48 hour estimate with numerous vague “we’re looking into it” type updates, they ended up keeping the car for almost 5 full work days. That would have been one thing if the problem was really complicated, instead, the fix was as per the TSB and my receipt listed a total 1.3 hours of tech time. So 5 days to get around to 1.3 hours of work… not impressed. Also found their prices very high. $96 for an oil change (I’ve paid $75 at Subaru dealers in both Ft Collins and Loveland in the past 6 months) and they wanted $70 to change a cabin air filter which the Groove Subaru parts department is selling online for $16.82. Paying over $50 for the 2 min of labor to install a new filter is an absolute rip-off. Since there are several other Subaru dealers and independent shops specializing in Subaru’s in the area I’ll be checking those options out before going back to Groove. More
by CRR
Employees Worked With
Service Dept
November 15, 2024
It was as always a great experience. Made my appointment dropped it off and you all text me when it was done. Everyone I have ever delt with has been friendly and professional Made my appointment dropped it off and you all text me when it was done. Everyone I have ever delt with has been friendly and professional More
by lalafam5
Employees Worked With
Josh Magyar
