Groove Mazda

A stressful life lesson A costly life lesson, courtesy of Groove Mazda. *UPDATED (8-2-2017)* When someone bought the used car I was eyeing, Groove Mazda stepped up and off A costly life lesson, courtesy of Groove Mazda. *UPDATED (8-2-2017)* When someone bought the used car I was eyeing, Groove Mazda stepped up and offered me a generous price for a brand-new Mazda 3 to make up for it. At $16,500, it was only a thousand dollars more than what I had set aside. I asked numerous times that $16,500 was the final, out-the-door price and was sent a breakdown of the fees, taxes, and rebates confirming it was. I agreed over the phone, and that’s when the numbers changed. While I made the 300 mile trip to the dealership, they worked on the contract, adding $3,700 in extended warranty and protection packages without my consent or knowledge. I would never have accepted these additional charges had I been given the choice. I sat down to fill out the paperwork, unaware the deck had already been stacked against me. The finance plan that looked so good, was based on a $20,200 price tag, not $16,500. The warranty benefits I thought came standard, were the extra items I never agreed to. When I questioned one of the totals, the finance manager broke the numbers down and it came to $16,500. Perfect. I thought we were on the same page, but we were thousands of dollars apart. Ultimately, it is my responsibility to know how much I’m paying before signing anything. I was supposed to have seen the extra charges they’d added and make them redo the contract. But I didn’t. I trusted the people I was working with to have my best interests in mind, but all they saw were dollar signs. They offered me an amazing deal to keep me at the negotiating table, and then they recollected those savings by adding upgrades without my permission. Why would I be okay paying $20,200, after stressing $16,500 again and again and again? The answer is: They didn’t care. It is my fault for not adding the numbers myself. It is my fault for being naïve, for not asking enough questions, and for trusting the experts. I signed the contracts and realized a day later what I’d missed. I was upset and embarrassed and frustrated with myself for not catching what seemed so obvious later. I emailed the general manager, general sales manager, and the sales associate and finance manager I worked with to explain how disappointed I was with how I was treated. I have NOT heard back from anyone. There’s nothing more I can do but post reviews of my experience on as many sites as possible to prevent others from making the same mistakes. No matter how nice the staff is to work with, don’t let your guard down. Don’t assume the price you agreed upon is the price that will be on the contract. And don’t expect Groove Mazda to be any better than the car dealers of the past. I love my new car. I just wish Groove Mazda had enough respect for their customer, and his budget, to not upcharge him without asking. Buyers beware. *UPDATE (8-2-2017): I heard back from Sara, the sales associate who worked with me from the beginning. She was very apologetic and helpful with resolving my frustration. Working with the finance manager, Alex, both the extended warranty and protection package were canceled, and that money will roll into the principle of my loan. Unfortunately, I must wait 8 to 10 weeks until that money appears. I have added two stars to my original review for the assistance and cooperation I received, and I will be happy to add another when the money shows up in a couple months. I can’t erase or ignore the stress of the past two weeks, but Groove Mazda stepped up and helped me resolve the issue. In 8 to 10 weeks, it’ll be over. I’ll keep you posted when it’s done. More

They were highly recommended, I can see why. My parents brought me here after my car was totaled so that I could work with Tracy DeMeza. She was great to work with. She was very clear in answerin My parents brought me here after my car was totaled so that I could work with Tracy DeMeza. She was great to work with. She was very clear in answering my questions, patient as I sorted through the buying process. At the very end she took the time to walk me through the features of my car and even help me get my Bluetooth phone set up. And if that wasn't enough, she helped my Mom set her system up. This just shows the kind of service they offer here. More

Everyone at Groove Mazda made this easy! From our salesperson Tracy, to David, our finance manager ,the Groove Mazda team made the lease of a new CX5 an enjoyable , easy and fun. We had to re From our salesperson Tracy, to David, our finance manager ,the Groove Mazda team made the lease of a new CX5 an enjoyable , easy and fun. We had to replace a car that was totaled, so we had been feeling very stressed from dealing with the insurance process- so it was refreshing not to have to stress about getting the replacement car! Tracy followed up to make sure all our loose ends were taken care of. Thank you again for making this easy! More

Unscheduled service Had a tire pressure light on. After speaking with Groove Service, I took the car in the next day without an appointment. They found two nails in a ti Had a tire pressure light on. After speaking with Groove Service, I took the car in the next day without an appointment. They found two nails in a tire with a very slow leak. Repaired it and reset the light at no charge in 30 minutes. I would be comfortable sending my wife in and know that she would be treated fairly and courteously. More

Groove Mazda We really enjoyed working with Jason on our recent purchase. Initially wanted a Mazda 3 but changed our minds to a 6. Jason just rolled with it and it We really enjoyed working with Jason on our recent purchase. Initially wanted a Mazda 3 but changed our minds to a 6. Jason just rolled with it and it worked very well with us. Thanks Jason. More

Back for our third car! We live 3 hours east of Denver and have bought two cars from Groove Mazda over the years, so when it was time to buy a car for my daughter, I went bac We live 3 hours east of Denver and have bought two cars from Groove Mazda over the years, so when it was time to buy a car for my daughter, I went back to Groove! Tracy in the Internet department helped us this time and made buying the CX5 easy! It is well worth the drive to come see the folks at Groove Mazda! More

Intimidation and misleading Will never go here again. Finance guy was intimidating and aggressive/angry with me and my husband when I questioned an increase in price. Somehow I l Will never go here again. Finance guy was intimidating and aggressive/angry with me and my husband when I questioned an increase in price. Somehow I left and paid more than the advertised purchase price. I'm not talking taxes, fees, etc, I'm talking the literal price of the car. He told us the price of the car went up because taxes went up. He literally said that 3 times, each time more angrily than the next. I was very uncomfortable and just wanted to get out if there as soon as possible. We had already paid full cash for the entire purchase so if we didn't take it they would have charged us fees. We had no choice but to be bullied and abused. Never go there. I have proof, pictures, of the original price and then what we ended up having to pay. Why would the price of a car go up because taxes went up?? The out the door price would but not the price of the actual car, that's absurd. More

Great experieince Tracy DeMeza over at Groove Mazda on Arapahoe made our car buying experience very easy and enjoyable. Tracy went above and beyond to find the exact ca Tracy DeMeza over at Groove Mazda on Arapahoe made our car buying experience very easy and enjoyable. Tracy went above and beyond to find the exact car we were looking for , this included driving across town in rush hour to pick it up for us. I have bought many new and used cars from almost every dealer chain across Colorado, Tracy and Groove are better than most. If you are in the market for a Mazda, call Tracy. More

Hail damage Sold me a car covered in hail damage, told me they had no idea when I returned it later in the day when the damage was noticeable . They also told me Sold me a car covered in hail damage, told me they had no idea when I returned it later in the day when the damage was noticeable . They also told me they wouldn't run my credit then did , even tho I was a cash buyer More

What a great car buying experience! I love my car, I bought a 2015 CX-5 from Tracy and she made me feel so comfortable and confident with my decision. She went above and beyond, even mee I love my car, I bought a 2015 CX-5 from Tracy and she made me feel so comfortable and confident with my decision. She went above and beyond, even meeting me on her day off to meet me when I picked up the car. Then sat and showed me about the navigation, phone and radio system. Thanks so much Tracy! More