Groove Mazda

I was excited to see that this dealership had a car I had been keeping an eye out for at a reasonable price. I called to set up a test drive, and the gentleman told me he'd see me later that day and he'd cal been keeping an eye out for at a reasonable price. I called to set up a test drive, and the gentleman told me he'd see me later that day and he'd call me if anything changed. I drive the 45 minutes to the dealership, inspect the car, am pretty convinced to buy, and another salesman walks out with a "Sold" sign. I thought surely it couldn't be for the car I was looking at, since I had made an appointment and would be informed of any changes. Well, it was for the car I was looking at. The salesman who just sold it was VERY rude to me in telling me to stop looking at the car, get my purse away from it, etc. I would have appreciated a call to save the gas and 90 miles on my car. Also, more tact from the second salesman would have been great. Sure, he made the sale, but lost my customer base from here on out. I'm sure the person who got the car had a pleasant experience; good price, good car, etc. But my treatment and experience was awful, wasteful, and sad. More

I found a 2009 Maxda CX7 that I fell in love with online and I called and spoke with Josh Robitaille numerous times on the phone before actually visiting the dealership and he was so helpful and friendly an and I called and spoke with Josh Robitaille numerous times on the phone before actually visiting the dealership and he was so helpful and friendly and worked very hard at getting me the absolute best financing and price on my new car. When we got the price and financing worked out I came to the dealership and already felt as though I knew Josh. He was wonderful to work with and made the whole process quick and easy and I would recommend anyone looking for a new or pre-owned vehicle to come visit Josh. Jessica Cline More

I went into car searching with really no intent to buy right away. I actually found a Camry at another Groove store. I called this dealer and told them that I found a car at another dealer. They told m right away. I actually found a Camry at another Groove store. I called this dealer and told them that I found a car at another dealer. They told me no problem. They had the camry I wanted transfered over within a few hours. When I got off of work I went right up and the car was sitting there waiting for me. I knew right there that, that car was mine. They made the paper work so easy and fast. It was actually the quickest time I have ever been in and out a dealership in my life. They all had positive attitudes about my payment when I was so negative. Granted I did go over my budget but that is cause they explained the Platnium Warrenty Package that I bought with the car so now I feel safe driving not having to worry about being taking care of. I really do recommend this dealer to anyone in need of a new or used car. This team was great. And the vibe inside the store was good. Thanks to Groove and the grade A team that was helping me with a dicision that I could not have made on my own. THanks again Team.... Terry Beyer More

I wasn't sure what was wrong with my car, they assessed the problems and were efficient in getting the repairs done. I only take my car to Groove and always have a great experience. the problems and were efficient in getting the repairs done. I only take my car to Groove and always have a great experience. More

The Groove Mazda dealership made the whole process easy. Tracy Demeza, sales person, went the extra mile finding the Mazda (car color, the interior color and features) that I wanted on the 2012 Mazda5 excep Tracy Demeza, sales person, went the extra mile finding the Mazda (car color, the interior color and features) that I wanted on the 2012 Mazda5 except for the eight track and tape cassette which she couldn't get for me. I guess that I will need to get with the program and buy an IPOD or MP3. More

I seriously considered the Mazda3 for about 3 months after the loss of my Suzuki, and shared this with one too many dealerships that did not understand a simple concept; being obnoxious will not earn yo after the loss of my Suzuki, and shared this with one too many dealerships that did not understand a simple concept; being obnoxious will not earn you a new customer. However, Brian Olson at Groove Mazda was different. He followed up with me regularly, but was never pushy, and never annoying. About 2 weeks ago, I dropped by Groove Mazda, and asked for Brian. I had no expectations of purchasing that day, but it happened. Brian was extremely helpful, knowledgeable, and a pleasure doing business with. The Service Director, Kenny Berndt, and Brian made sure that my vehicle was perfect before I left. In the last 13 years, of visiting numerous dealerships, Groove Mazda ranks #1 in the purchase process, which was smooth, and surprisingly quick, as well as customer service. I love my new car!! Thanks Guys. More

Sales person was helpful NOT pushy. He knew the product very well and was honest about performance, features etc. Pricing was straight forward. I did not get as much for my trade as I thought I would, bu very well and was honest about performance, features etc. Pricing was straight forward. I did not get as much for my trade as I thought I would, but we were close. The games in the waiting area were a plus for the kids. Overall, one of the best car buying experiances I have had. More

We were greated and treated very well upon arrival by Tracy. We were only looking and expected to purchase a different brand of SUV, but we gained a lot of great insight/information in our initial visit. Tracy. We were only looking and expected to purchase a different brand of SUV, but we gained a lot of great insight/information in our initial visit. We came back the next day and purchased a very nice SUV. More

Pleasant experience with Josh and made us feel comfortable and trusted. No unecessary questions were asked. Josh was very knowledgeable about hte product he was selling me and was able to satisf comfortable and trusted. No unecessary questions were asked. Josh was very knowledgeable about hte product he was selling me and was able to satisfy my financial challenges. Overall I am happy with my purchasing experience and would recommend Groove Mazda should anyone ask me for a car dealer. The only uncomfortable issue I encountered was with the financing part of the transaction. Because I did not want to purchase any of the offered options (two of which were already installed ($1450.00) the finance person was upset and made an adverse comment. I left the dealership overall very satisfied. More

My sixteen year-old daughter and I were in the market for a used vehicle as her first car. After strolling the lot for a few minutes, we were approached by Eugene, who showed us a few of the later-model Mazd a used vehicle as her first car. After strolling the lot for a few minutes, we were approached by Eugene, who showed us a few of the later-model Mazda 3's. He explained several of the features of the cars we were interested in. At this time we were more interested in narrowing down our search of several makes and models on our list and we were not interested in a test drive. He totally understood and did not try to put any pressure on us. He actually spent more time praising the dealership and the company he worked for, which definitely made an impression on us as a place to do business with. Before leaving, he pointed out a great deal on a new Mazda 3 at a price that was close to a similarly equipped used model that was now 2 years old. After narrowing our search and visiting a number of other dealers, we came back and agreed that it was the best deal out there that met our requirements. The closing process went very smoothly and all of the staff was great to work with. We thoroughly enjoyed our purchasing experience and my daughter is thrilled with having a new car. More