Groove Ford

Horrible!! Last year I had the routine maintenance for my car, a Ford Escape, since I have a maintenance plan with the dealer when I bought the car. When I got t Last year I had the routine maintenance for my car, a Ford Escape, since I have a maintenance plan with the dealer when I bought the car. When I got the car back, it schreeched whenever I turned, so I came back within a few days, and the Quicklane guys insisted they'd nothing wrong. Even though I wasn't satisfied, what else could I do but just drive the car? And for about 3-4 months, I could only turn a deaf ear everytime I turned and heard the screech. Until one day my husband had to drive with the car. He's a mechanical engineer, and he insisted there must be something wrong with the car. So I came back to Quicklane, and again they insisted there was nothing wrong with the car. My husband insisted for me to make an appointment with the diagnostic guys, so I did. And the diagnostic guys said SOME SCREWS HAD BEEN LOOSE, and how could it happen unless during that maintenance checkup???!!!!! So I had been driving with some loose screws in my car for months!!! What if something happened to me? And then came the next maintenance time. I came to Quicklane and then they turned me down because they said "we're very busy." Okay... So I asked when's the good time for me to return? They said the next day around 5, because by then the car queue usually thins down. So I came the next day at 5, and they said they were still busy so they couldn't take me!! I came again after 2 days, and they almost turned me down had I not told them I had been refused service twice in the past couple of days!!! Is it because I'm a woman? Is it because I'm not white? I really don't know what their attitude is. So they took me in halfheartedly. It was already 5 PM. I waited for almost an hour, and this service guy named Kenny went back and said, "Well, we found some broken lights, but we don't want you to wait longer, so we didn't change them." I was perplexed! I said, "How long does it take to change those lights?" The guy said, "About 15 minutes." I said, "Well, since this is the third attempt for me to even get a service here, don't you think I'd rather wait 15 min than spend another few hours to come back here without a guaranteed service?" He went silent and said okay and went away. About 10 min later, he returned and said, "Sorry, Ma'am, our parts department had been closed, so we can't change the lights." SERIOUSLY??? I was so upset. The guys then gave me the number of a manager named Steve and said I could call him if I had a complaint. So I gave a call. A machine answered me, so I left a message. And guess what? It's been more than a month, and no response whatsoever. I have spent thousands of dollar with these guys, from buying my car to getting a care plan. And I regret it! I will never buy a Ford again, let alone having a care plan with these unprofessional, careless guys. I'd better spend my money elsewhere, and you better, too! More

Awful, After the finance person sent my loan to the wrong credit union & funded I had to refinance the loan. My temp tag for plates expired because the title After the finance person sent my loan to the wrong credit union & funded I had to refinance the loan. My temp tag for plates expired because the title and info was incomplete to DMV. Also I included vehicle maintenance and it was not added to Fords computer system had to pay out of pocket for oil change. ALSO, MY KELESS ENTRY HAD to BE SEARCHED BY FORD WITCH COST ME OUT OF POCKET. I CAN NOT RECOMMEND GROOVE Ford to even my worst enemy. Never again Brian Gonzales from Pueblo Co. More

Awesome! I thought I would try buying in Denver vs Colorado Springs and man it was night and day! I was at Groove maybe 4 hours max. And I bought my last car i I thought I would try buying in Denver vs Colorado Springs and man it was night and day! I was at Groove maybe 4 hours max. And I bought my last car in Colorado Springs and it took no joke one week! And the people at Groove are really nice and helpful. In a nut shell it was great and I'll be back! More

exceptional customer service Craig Winter did an amazing job keeping me apprised of the deals Ford is offering. I am not a compulsive buyer so his patience and professionalism wer Craig Winter did an amazing job keeping me apprised of the deals Ford is offering. I am not a compulsive buyer so his patience and professionalism were much appreciated. Craig new what I was looking for and provided several options. Sales manager Dave Galbraith was able to make the numbers right so I was able to drive home a new F150. The truck is great to drive and the best part is my wife loves it as much as I do. Thanks guys. More

Wonderful. The best dealership I've ever dealt with. Honestly no haggle at all I received more for my trade and got into double the truck I expected for the pric The best dealership I've ever dealt with. Honestly no haggle at all I received more for my trade and got into double the truck I expected for the price I wanted. I told them what I wanted and they made it happen. Thanks a lot groove ford. Oh yeah this all happened after I walked through their doors 5 minutes after closing hours. More

Top quality service! Came here after having a poor experience with a competing dealership next door, and these guys were great. They were able to get me into a new car wit Came here after having a poor experience with a competing dealership next door, and these guys were great. They were able to get me into a new car without issues and were very friendly and helpful in making sure I was satisfied. I will definitely be a repeat customer. More

Was serviceable issue - fixed Was having issue with a serviceable issue - Art the Used Car Manager was EXTREMELY helpful. He was professional and very personable. Also spoke with Was having issue with a serviceable issue - Art the Used Car Manager was EXTREMELY helpful. He was professional and very personable. Also spoke with Benji, was also very helpful and discussed all of the issues with car. More

Safety recall I brouht my Fusion in when the power steering faulted nearly causing an accident. I tried to take it to a dealership Larry H Miller, which is much clo I brouht my Fusion in when the power steering faulted nearly causing an accident. I tried to take it to a dealership Larry H Miller, which is much closer to me and they refused to take the time or concern to help me. My service advisor Alec educated me on the problem reassured me that it would be taken care of promptly and put me in a rental car until the vehicle was fixed. He also kept me apprised of the status of the car while it was in the shop. After being treated so poorly by the the other guys, I was even more grateful for how Groove handled the situation. The other experience made me want to sell my car and move on from Ford, myself and my family have had Fords my entire life. Thanks to Alec and Groove my confidence is restored. Thank you!! More

Horrible customer service in the service dept. Alec a service rep continued to say smart remarks even though he was not involved with my car. The receptionist Jackie gives you in the service dept. Alec a service rep continued to say smart remarks even though he was not involved with my car. The receptionist Jackie gives you an attitude every time you call because you can NEVER get to a service rep. The service manager Bengy KNOWS they have phone issues however continues to make excusses. I can't believe Ford would allow for such RUDE AND UNCARING reps. All my car issues were warranty repairs. More

The worst experience ever Do yourself a favor don't bring your car here, I brought my wife's fusion here, It had and issue with reving up to 4500 - 5000 rpms on steep hills, we Do yourself a favor don't bring your car here, I brought my wife's fusion here, It had and issue with reving up to 4500 - 5000 rpms on steep hills, we told them they needed to drive the car to the mountains to diagnose the car, these idiots kept my wife's car for 5 weeks telling her all kinds of lies , they never drove the car to the mountains, and we know because they only put 20 miles in the car, how is that possible? to go to evergreen on a 20 mile round trip, all lies, my wife was very upset she cried all the way home mostly out of rage and helplessness ,they're all a bunch of liars who cover each others back More