Groove Ford

Professionalism I have been in the market for a used Jeep Grand Cherokee. I found one at this dealership.. Gabe greeted me. She was so welcoming and friendly. Very kn I have been in the market for a used Jeep Grand Cherokee. I found one at this dealership.. Gabe greeted me. She was so welcoming and friendly. Very knowledgeable about the vehicle and I felt no pressure. I hate to be "sold". This was easily the best experience I've had at a dealership. I highly recommend Gabe Dawson at Groove Ford any day. More

Best Sales Person! Wow great service! Gabrielle was the most knowledgeable, caring sales person and not pushy at all. Thank you for all of your help! I will definitely Wow great service! Gabrielle was the most knowledgeable, caring sales person and not pushy at all. Thank you for all of your help! I will definitely refer friends! More

Professional Personable Experience What a great experience! I was keeping an eye out for Honda Civics and Accords to use as a mileage car for my commute and stopped in, Gabe came right What a great experience! I was keeping an eye out for Honda Civics and Accords to use as a mileage car for my commute and stopped in, Gabe came right over to help me. She was extremely nice and cheerful but also knowledgeable about the cars I was asking about and about the cars all over the lot. She was able to answer all my questions fully and also show me other options that I didn't know about previously. Sometimes going to dealerships is dreadful because of pushy and hovering sales personal, but Gabe was quite the opposite so I will be back! More

Bad experience Very disappointed in my experience. I went to this dealership for a specific car that was advertised. On the Groove Ford website, it lists the “clearw Very disappointed in my experience. I went to this dealership for a specific car that was advertised. On the Groove Ford website, it lists the “clearway price,” reflecting a “dealer discount.” On the listing, it also clearly lists several manufacturer incentives, including 0% financing and $1500 “Ford Bonus Cash.” So I went to check out the car based on this. I gave a print out regarding the incentive to the sales associate I was speaking to, after test driving the car she said that she would make sure this was factored in to give me the best quote. At any rate, when I was finally given the estimate, the incentive was not reflected. I asked about it, and I was told that the price on the website reflects “dealer cash,” and is the best offer. When I asked whether the incentive could still be used I was told that if it was the dealer cash would no longer be applied. I was told that the listing on the website should have reflected this (i.e. that the “dealer cash” and incentives are apparently mutually exclusive). It did not, and upon going back to read over it I still don’t see a clear indication. The fact that the incentives are listed on the website is clearly misleading. I can understand if I had researched the incentives independently and gone in with an assumption about them, that would be on me. But this dealership clearly listing them on the ad, that is quite something else. Overall, I am angry and disappointed with either the dishonesty, incompetence, or mix of both that this all reflects. More

Not your Stereo Type Salesman! My husband and I purchased at 2017 Escape. Howard Mittler (sales) and Scott Greenwood (finance) were friendly and knowlegeable without being pushy. Th My husband and I purchased at 2017 Escape. Howard Mittler (sales) and Scott Greenwood (finance) were friendly and knowlegeable without being pushy. They both had a great sense of humor and were relaxed. Howard always returned calls promptly and Scott navigated us through the finance process quickly and smoothly. They both made buying a new car fun and painless. More

Experience the power of yes! Carol at Groove Ford was great to work with. She was able to navigate the explorers in stock and help us find one we really liked. Her friendly attitu Carol at Groove Ford was great to work with. She was able to navigate the explorers in stock and help us find one we really liked. Her friendly attitude made our buying journey a pleasant one. That's for providing us with many options to choose from and staying late for us to finalize our deal. The power of yes mad a lasting impression on us. Thank you again! More

Amazing and freindly Yesterday was an amazing Day and Sam G was an amazing person to work with and she made me feel at ease :) super happy with my purchase Yesterday was an amazing Day and Sam G was an amazing person to work with and she made me feel at ease :) super happy with my purchase More

ABOVE AND BEYOND. Though my car is a 2017 model, I've already experienced the service side and the buying side of this dealership and i only have good things to say. Fi Though my car is a 2017 model, I've already experienced the service side and the buying side of this dealership and i only have good things to say. First of all, It was a great buying experience. My sales associate was Gabrielle Dawson who was a great friend to have during the entire car buying process. They are LOW PRESSURE and made me feel comfortable the whole time. I had a very specific preference for what i wanted (down to the equipment package and wheel size) and they worked with me to get a car from another dealership over 200 miles away! My vehicle recently needed a software update from Ford, which was causing the battery to die unexpectedly. I emailed them at 8am, and by 10am Brian Johnson came TO MY OFFICE and picked up my car, and gave me a loaner car to use for the day. They got my car into the service shop ASAP and had my car back to me by 2pm. I didnt even have to leave my office to resolve my service issue. They definitely go above and beyond not only in the process of buying your car but also making you feel like a valued customer AFTER the transaction. Truly appreciate these guys and I'm excited to take all my vehicles here for future services and maintenance. More