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Groove Ford
Centennial, CO
701 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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701 Reviews of Groove Ford
September 11, 2018
Great experience Steev was a pleasure to work with. Got me in the truck I have always wanted. From first contact through the phone to him helping us get out in a reaso Steev was a pleasure to work with. Got me in the truck I have always wanted. From first contact through the phone to him helping us get out in a reasonable time everything was great. Thanks Steev!! More
by Mosh4587
Employees Worked With
Steev Yosupov
September 08, 2018
2014 Charger AWD Steev was a great salesperson, he was very interested in helping me get into another car due to unforeseen circumstances. More guys like him would rea Steev was a great salesperson, he was very interested in helping me get into another car due to unforeseen circumstances. More guys like him would really help the car sales/dealership stigma. The finance manager was straightforward and did not try to make me buy the usual crap, his name started with an R and I'm bad with names these days... More
by Ebondragon87
Employees Worked With
Steev Yosupov
September 07, 2018
Groove ford is the best ! Working with Steev and the staff was a very good experience. We were in and out! Price was good and the people were fun. ! Working with Steev and the staff was a very good experience. We were in and out! Price was good and the people were fun. More
by Rhyno13
Employees Worked With
Steev Yosupov
August 31, 2018
Excellent, smooth Steev was excellent, he did everything that made this process smooth and quick. He was there on his day off to help me and make sure I was taken care Steev was excellent, he did everything that made this process smooth and quick. He was there on his day off to help me and make sure I was taken care of. Excellent customer service, finance did everything in there power to get me the best deal. Thank you all for the excellent experience. More
by Ccampbell
Employees Worked With
Julia Allen, Steev Yosupov
August 31, 2018
Treated Badly I had purchased a platinum Ford F-150 a couple of years ago, great experience. Went back today to look at the Expedition. The salesman who “helped” us I had purchased a platinum Ford F-150 a couple of years ago, great experience. Went back today to look at the Expedition. The salesman who “helped” us as We were looking at the Expedition, said “have you thought about the Explorer” then said “this is $77,000”. Apparently I didn’t look like I could afford it. We went on a test drive, we had to turn around because he had to get back to help another customer. We didn’t even get to finish our test drive. Salesman gets out as we park, doesn’t say a word to us and goes to the other customer. I have never been so offended. So we left, I immediately called and asked for a manager. She sent me to a vmail. I hit 0 asked again. She said everyone is busy and would have someone call me. I have not received a call. It’s too bad because our first experience was great. No biggie, there are other Ford dealerships, I recommend going elsewhere. More
by CrystalN
Employees Worked With
Didn’t even get a name
July 07, 2018
Excellent customer service! I worked with Sean Goodgain at Groove Ford. His professionalism bar none was the best that I have ever experienced in the car business. Even though he I worked with Sean Goodgain at Groove Ford. His professionalism bar none was the best that I have ever experienced in the car business. Even though he wasn't able to find me a Ford, he referred me to an associate with Groove Toyota and I was able to purchase a brand new 4 Runner. Thank you again Sean for all of your amazing help. In the future I will gladly refer you to anyone that I know that is looking to buy a new or used vehicle! More
by sclosset!
Employees Worked With
Sean Goodgain
June 20, 2018
Service work on my 28 year old Bronco2 I purchased a 1990 Bronco 2 in nearby Arvada last month. The car was in need of servicing before I could drive it home to Phoenix, Arizona. I came to I purchased a 1990 Bronco 2 in nearby Arvada last month. The car was in need of servicing before I could drive it home to Phoenix, Arizona. I came to Groove Ford for that work. The drive is around 1000 miles with many miles between towns. My service coordinatorr was Thomas David in the quick lane facility. I want to compliment his focus and help along with the mechanic who serviced my 28 year old purchase. Mr David really helped getting me on my way by discussing and managing the scope of work needed to make my trip home uneventful. Service work included an alignment, tune up, shock absorbers, change fluids, and screen this old girl for potential problems under the hood. The vehicle had not been maintained recently, although the used car dealership had replaced the front disc brake pads and recharged the freon before I bought it. Some of the Ford parts for my Bronco 2 had to be ordered due to the age of the truck. I really appreciate Mr David's mechanical knowledge, as well as that of the mechanic's work. With virtually no appointment I was able to drive in late on a Thursday and leave for home on Saturday afternoon. I had no problems at all on my drive and the truck ran much better after your service work. Thank you very much. I could not have asked for a better experience! Craig Cooper More
by oldbroncoguy
Employees Worked With
Thomas David, and my mechanic whose name I do not know.
May 19, 2018
Overall Excellent Service Bought my first car here and had an amazing experience, everything was fast and right to it. Sean has been great to work with even after the sale. Cam Bought my first car here and had an amazing experience, everything was fast and right to it. Sean has been great to work with even after the sale. Came in for my first oil and Sean took car of it all. Highly recommend this place and all it’s sales members; my first car buying experience was great and I can’t wait to come again in the future. More
by Cgarcia026
Employees Worked With
Sean Goodgain
April 15, 2018
$15,102 to fix an internal error I think if you had to tell a customer that it will be $15,102 and I’m not joking I would start finding out why is this so much and is there not nothin I think if you had to tell a customer that it will be $15,102 and I’m not joking I would start finding out why is this so much and is there not nothing we can do to reduce the price! A 2011 Ford Fusion that your going to charge $15,102 to fix! Had that been the reality I’d being buying a new vehicle! Customer service is terrible which I could see why after that cost! Outrageous! Got my car towed immediately I could tell they didn’t care didn’t sympathize but when the tow driver came they were calling your car is being towed! Had you answered your phones got your messages you would have known your price ridiculous! I still have the message on my phone as a simple reminder if something don’t sound right it’s not! Your crazy not work with someone putting that kinda money in for a repair cuz it lost a job all the way around! More
by Fofusion
Employees Worked With
So many that I talked to cuz one was leaving for day! , Craig Winter
April 11, 2018
Awesome experience Had a great experience working with Gabrielle Dawson! Knowledgeable and professional. She wasn't pushy and didn't try to pressure me into looking at s Had a great experience working with Gabrielle Dawson! Knowledgeable and professional. She wasn't pushy and didn't try to pressure me into looking at something I wasn't interested in. More
by John522
Employees Worked With
Gabrielle Dawson
