Groove Ford

New truck We had a great experience and we will definitely be back for our next new vehicle. Everyone is very friendly. They made car buying easy and Ford makes We had a great experience and we will definitely be back for our next new vehicle. Everyone is very friendly. They made car buying easy and Ford makes great vehicles. More

Excelent people! Samantha and Ricardo were amazing, great vibes, they found everything that i asked for my new car. They never said "no" to my requests! They helped m Samantha and Ricardo were amazing, great vibes, they found everything that i asked for my new car. They never said "no" to my requests! They helped me a lot to decide to do the business for a new car. I would give them 10 stars!! Signing documents was very fast with Rusell Thank you! More

Smooth and friendly Same was very good to work with and no pressure when driving and looking. I was very happy with my purchase and would go here again. Same was very good to work with and no pressure when driving and looking. I was very happy with my purchase and would go here again. More

Great Service Staff is great and easy to work with. Samantha was in contact all the way on my purchase and made the process pain free. I'll buy from this team again Staff is great and easy to work with. Samantha was in contact all the way on my purchase and made the process pain free. I'll buy from this team again! More

Great Experience Before buying our new F-250 from Groove Ford, we visited at least half of the Ford dealers on the Front Range. Groove was by far the easiest to work w Before buying our new F-250 from Groove Ford, we visited at least half of the Ford dealers on the Front Range. Groove was by far the easiest to work with and Samantha Bailey (our sales person) really knew her stuff. Highly recommend Groove Ford. More

Groovin’ with Groove Ford The Groove Ford Service team went above expectations with the repairs of my 2008 Ford F250. Kudos and a big thanks to Logan Wakefield in Service. He t The Groove Ford Service team went above expectations with the repairs of my 2008 Ford F250. Kudos and a big thanks to Logan Wakefield in Service. He treated us with the utmost respect and went to bat for us to get the most from Endurance, our uncooperative extended service plan company. We would like to thank Bryan Haarhues, General Manager, for stepping up to the plate by helping us with the $15,000 bill that our service plan company, Endurance, refused to honor. We would also like to thank Mr. Haarhues for making us a screaming deal on our new 2019 F350 Superduty truck. Last, but not least, our special thanks to Samantha Bailey in Sales who helped us order our custom F350 Superduty truck. She held our hands throughout the entire waiting period by keeping us informed as to the progress and location of the truck until it was delivered to us. Your very satisfied customers, Mike and Barbara Gates More

Good til got to Finacing When we first walked into this dealership we were looking for a truck. Our sales man Carlton was awesome, no complaints on him at all, the sales mana When we first walked into this dealership we were looking for a truck. Our sales man Carlton was awesome, no complaints on him at all, the sales manager (don't remember his name)that day, was detailed and answered every question we had. He did his best to get the best deal and price for the truck we got. Lets just say that day was good. This not being my 1st vehicle bought from a dealership I knew the process of buying. Little did we know what was going to happen next. The finance person Julia was the worst I have EVER had to deal with. A bad experience with her for over two months if not longer. With all this going on I got in contact with a manager named Adam. Adam was great! He got things handled right away, what took over two months was done within days and questions where answered with minutes with Adam. I believe one bad apple doesn't spoil the bunch, but I would not recommended a friend or family member to this dealership because of having to deal with that one bad apple. More

WORST EXPERIENCE The most terrible company I worked with! The company doesn't know anything about how to do business. Customer service at ZERO level! If you have any The most terrible company I worked with! The company doesn't know anything about how to do business. Customer service at ZERO level! If you have any problems or issues be sure that they don't care! No one will help you and solve your problems. They absolutely don't respect carriers! I've been in this business for more than 4 years and I've never seen such ignore attitude! I have a 5-star rating of the carrier, we have arrived at the spot March 11th to get car picked up. But vehicle has been picked up March 6th. We asked for dry-run fee , cause we spent our time , fuel and money to get there , but they've just laughed at us, telling they will add $50 for next car. Nobody at their company tried to solve the situation. Jeremy and Bryan Haarhues did nothing but kept hung up on me. And some girl at their service told me i have called to a hospital and i should quit bothering them , but the thing is , that i've messages from number that i've dialed , showing gatepass for vehicle , meaning that they lied to me. The company's management knows this, but does nothing. Why do we need such a company, if I have to solve all my problems myself? I would give them 0 stars if i could Do not mess with them if you do not want to work for free. More

Great Price on Raptor, but terrible service after the sale Was able to purchase a 2018 Raptor well below MSRP, however, like most dealerships the follow-up service-after-the-sale has been terrible. It has been Was able to purchase a 2018 Raptor well below MSRP, however, like most dealerships the follow-up service-after-the-sale has been terrible. It has been over six months since the purchase and I am still trying to get the dealership to make good on a "we owe". Found out today that both the sales person who wrote up the deal, as well as the sales manager I reached out to via email months ago still work at the dealership. They simply decided to stop returning emails...apparently in hopes that I would forget about the "we owe" or drop it altogether. More

Great Salesman!! Steeve was great! Very friendly, and great customer service. I was dreading having to get a new car but Steeve made the experience easy and made me fe Steeve was great! Very friendly, and great customer service. I was dreading having to get a new car but Steeve made the experience easy and made me feel comfortable about my new purchase. Thank you Steeve!!!! More