Groove Ford

Don’t schedule an appointment at this service center Several days in advance, I scheduled an appointment for an oil change at 10am. I arrived early and at noon they had still not got to my car. When I as Several days in advance, I scheduled an appointment for an oil change at 10am. I arrived early and at noon they had still not got to my car. When I asked about the delay and the 10am appointment, they claimed they did not take appointments. This is despite my email confirmation for my 10am appointment. Longest wait EVER for an oil change. I recommend using any other dealership service department. More

Samantha Bailey was very helpful, and made buying the jeep easy for us, thank you! We will recommend Groove Ford to all our friends and family. was very helpful, and made buying the jeep easy for us, thank you! We will recommend Groove Ford to all our friends and family. More

Used / late model F150 purchase I had a great experience at Groove Ford. My sales associate Samantha was very helpful in both the purchase and finance portions of the sale. Overall I had a great experience at Groove Ford. My sales associate Samantha was very helpful in both the purchase and finance portions of the sale. Overall very happy with my purchase. This is my second truck I’ve purchased from Groove. More

Excellent customer service and fast service as well I went into Groove Ford to get some diagnostic testing done on my 2016 Ford Focus due to some issues I had been having. I discovered these issues a we I went into Groove Ford to get some diagnostic testing done on my 2016 Ford Focus due to some issues I had been having. I discovered these issues a week before I was supposed to drive across the country for a move. I brought my car into this service center and I am 100% pleased with the efficiency of the team to repair my car in time before my move and the customer service and communication from Chase Jacobson was exceptional. Turns out I had a part that had to be replaced due to a recall. Phew. Groove Ford fixed my car in a matter of a few days and I now have a safe and reliable vehicle to make my long drive in. This was an overall excellent experience More

Do not shop here Sales department is always changing and people do not live up to their word or contacts. Deal was done drove my truck for 3000 miles and breaks where Sales department is always changing and people do not live up to their word or contacts. Deal was done drove my truck for 3000 miles and breaks where shot took it they replaced them. Went to get tires I was owed 4 months later having to battle with them and now going to Discount tire for them because they won’t hold up to their deal made More

When we say we're not interested, please give it a rest! Our salesperson was great, but Russell Micholeson was very difficult to work with. We repeatedly told him we were not interested in extended warranti Our salesperson was great, but Russell Micholeson was very difficult to work with. We repeatedly told him we were not interested in extended warranties or $500 clear bras, but he continued to drone on about various overpriced options for 10+ minutes. $350 for front window tint? Seriously? When someone tells you they aren't going to buy any of these things (we didn't), please just get them out of your office as quickly as possible. 3+ hours in any dealership is excessive mid-day during the week. We paid cash (CPO/late model), so Russell was doing absolutely anything he could to make some money in the finance office. He was not especially familiar with the paperwork he presented, and had trouble explaining some basic things he swore were "standard at Groove stores", he thinks... He appeared rather nervous when questioned about anything outside of his dealership-mandated script, and got *very* uncomfortable when I asked if they had the title for this vehicle on hand. This is not an uncommon or unreasonable question, so I'm not sure why this made him so uncomfortable? Just wanted to know how long we'd have to wait for titlework... We declined everything he offered, and will not be back for service or any warranty work due to his performance and behavior. There are other Ford dealers in the metro area more deserving of our service dollars, that don't attempt to strong-arm or intimidate (laughably) customers. Russell - if your paycheck isn't what you need it to be at the end of the month, perhaps consider going back to sales, or finding another line of work? Nobody is buying your $350 window tint, nor your $500 clear bras... Stop trying to prey upon the uneducated and vulnerable, and produce something of value with your efforts. It'll help with getting that confused look off of your face when someone asks you a question of any depth. Individuals like yourself are the reason that people hate the car purchasing process. More

Great customer service Steev was very friendly and made me feel comfortable on being picky about finding a car. He was very determined to help me find one in which met my cr Steev was very friendly and made me feel comfortable on being picky about finding a car. He was very determined to help me find one in which met my criteria. Overall, Steev was a wonderful salesman :). More

People behind the scenes! (parts) Just want to give praise to the people behind the scenes! THANK YOU Robert Chase for giving a dam in helping to find parts that were desperately neede Just want to give praise to the people behind the scenes! THANK YOU Robert Chase for giving a dam in helping to find parts that were desperately needed. You took the time to "visually" check for the part on the shelf instead of telling us you don't have it like other Ford dealers !!! We really appreciate your efforts !! JT @ South Park Tire and Auto More

Thank you!!!! One of the best experience I've had buying a car. They made it easy and enjoyable. Would highly recommend. Special thanks to Steev and Chris Great s One of the best experience I've had buying a car. They made it easy and enjoyable. Would highly recommend. Special thanks to Steev and Chris Great sales people More

Service work has always been first class. I bought our Mercury Sable wagon at Burt Lincoln, and they were bought by Groove Ford. My service advisor for years has been Jim Dickey. Jim has bee I bought our Mercury Sable wagon at Burt Lincoln, and they were bought by Groove Ford. My service advisor for years has been Jim Dickey. Jim has been with them for 15+ years, and has always been great to work with: honest and helpful through my 17 years owning. Just sold it to a nice lady, and I recommended Jim for continuing service and care. More