Grogan's Towne Chrysler Jeep Dodge Ram - Service Center

Complete SCAM, lied right to my face! After waiting over a week for a service appointment for an issue with a severe wobble in the front end that left us fearing the safety of our lives i After waiting over a week for a service appointment for an issue with a severe wobble in the front end that left us fearing the safety of our lives if we drove the vehicle, we were informed by the service employee that it is a well known issue with Jeep/Chrysler. So well known that it has a name, "Death Wobble". "Quick minor fix", they said. A couple hours later Jeep is fixed and picked up. Upon review of the paperwork given to us we noticed a vehicle inspection sheet that clearly had several issues marked as needing immediate attention. Apparently they only do repairs that fix the main issue, not the problems that are a result of said issue, even though or possibly because it's "warranty work". Will take it elsewhere for follow up. Sent Jeep back to Grogan's Towne for insurance claim body work thinking it's a simple repair, surely they can handle that. Wrong! This time we went over the vehicle before signing any paperwork. The work was not complete, parts were not replaced. When we inquired about the problems we were told the parts were still "good" so they didn't replace them. But the paperwork said they were replaced. "Oh, we have the new parts right here for you", said Don Davies, body shop manager. "We were just going to give them to you and let you replace them", he said. I informed him that our insurance was not only billed for the parts but for the labor too, so, "yes" I want them installed. When asked about the other portion of the repair he refused to perform that service and said he would speak with our adjuster regarding that service. Don Davies assured us that he had left a note on our bill for the cashier to inform us of these issues, however, when we spoke with the cashier (Jayne) she produced all the paperwork she was given and there were no "notes" attached to anything or any notice that old parts were used. The lie I believe was to cover the fact that they had tried to scam our insurance company with bogus claims for new parts and labor that were never installed. If we had not requested to look at the repairs before signing the check I'm sure those new parts would have been sold to the next gullible customer. Consumers beware, mark the parts to be replaced and check them before signing for anything. Even what you think are reputable dealers will try to scam you. This is twice our vehicle was into this dealer and that "car wash" you get for free with every service never happened either. More