Grogan's Towne Chrysler Jeep Dodge Ram

Horrible Experience This dealership made my first vehicle purchase a miserable experience. I loved the car and it sold itself. That is the only reason I bought the vehicl This dealership made my first vehicle purchase a miserable experience. I loved the car and it sold itself. That is the only reason I bought the vehicle from this place. Here is why it was so miserable: - Used car sales manager, John, very bare minimum service. Got the feeling we were more of a bother than a customer. He was covering for Bob because Bob apparently hurt his knee or something. - Finance guy, Kevin, had less of a personality than a wet rag. He was more worried about getting off work than giving us good service. - After signing, we were just handed the keys. John did not even walk us out to the vehicle to go over anything. My husband had to show me where it was. My husband doesn't even work there! - When we walked out to the delivery area, they were smoking right next to vehicles. My vehicle windows were down and I'm not a smoker. I was not pleased. - I know nothing about my car because I wasn't shown ANY of the features. So now I have to look in the manual, online, etc. - Was told the title would be switched to MI by the salesman but when we were in the finance office, Kevin stated that is not true. With it being my first time purchasing a vehicle I was clueless and confused. Kevin just stated something like sometimes Bob just talks and it's not always accurate. No apology was offered for misinforming us or anything. - Took the vehicle home with a 1/4 tank of gas! They can't afford to fill the gas tank when I just gave them $17,000???? - Whatever detail shop they use is pathetic. We could have detailed it better ourselves. - Still waiting on my title...... and my temp tag has about split in half. - When I called to discuss my issues with Bob, he rushed the call and basically said because he wasn't able to come in it's not his issue. Not his exact words but that is the feeling I got by the tone he used and how I was cut off multiple times mid sentence. He said if I came down he would give me a fill up. I told him no as I am not close to the dealership. So his solution was to fill up the tank and he would mail me a check. You'd think after everything they could at least offer to send a porter to take my vehicle to fill it up. Why do I have to do the leg work for their mistake???? - I didn't even get to get out that the vehicle wasn't even gone over with me. - There were NO apologies given. Just a, "fill up, send me the receipt, I want to make you happy, ok" and then that was it. Again, horrible experience and customer service by everyone we encountered. I used to work for a crappy dealership and even they delivered a vehicle with a full tank of gas and the salesman walked you out to your vehicle after signing to shake your hand and answer any questions. More

Great people! John was so nice, he did things fast and gave me options. I recommend this dealership and john to anyone because they know what they're doing! I love John was so nice, he did things fast and gave me options. I recommend this dealership and john to anyone because they know what they're doing! I love my new car, thanks john! More

Pleasant John B. And Heather C. was helpful and great to work with in making my purchase. Buying a car can be a stressful situation and both made the transacti John B. And Heather C. was helpful and great to work with in making my purchase. Buying a car can be a stressful situation and both made the transaction smooth and pleasant. Thanks so much. I would recommend Grogan Towne to anyone looking for a new or used car. Thanks so much. More

The BEST experience you will ever have buying a car. Always hated when it came time to buy a car...until now. Great car....great price....exceptional service and attention to detail...and some of the mos Always hated when it came time to buy a car...until now. Great car....great price....exceptional service and attention to detail...and some of the most knowledgeable and overall friendly staff ive ever dealt with. No hassles....salespeople...financing personnel...even the driver that picked us up and transported us to the dealership from the bus station....(was waiting on us when we arrived) went above and beyond. Staff even gave us suggestions on site seeing and dining (jolly rogers was the bomb) while we were in the area. If you want to enjoy the experience of buying a vehicle again....then do yourself a favor and try this dealership. You wont regret it. More

Great Deal , Service on Auto Purchase Bob Reaume was a great representative for Grogan. 100% professional. I look forward to foing business again ! All details of the purchase were expl Bob Reaume was a great representative for Grogan. 100% professional. I look forward to foing business again ! All details of the purchase were explained clearly. Dave Davis More

Chrysler 300s for a Texan Flew to Toledo from Texas for this car. Best price in the nation on what I wanted. 20 minute process at the dealership then I was on the road back ho Flew to Toledo from Texas for this car. Best price in the nation on what I wanted. 20 minute process at the dealership then I was on the road back home. Scott Bly was helpful, responsive and low pressure. Excellent experience. More

Best experience with a dealership yet! John spent quite a bit of time walking all over the lot with me and helping me find the specific vehicle I was searching for. He answered all my quest John spent quite a bit of time walking all over the lot with me and helping me find the specific vehicle I was searching for. He answered all my questions and was the most helpful person I've encountered in a dealership to date. Would highly recommend him to anyone searching for a vehicle! More

Excellent service The service from this dealership is excellent, they are very friendly and straight to the point. It was a nice and quick experience for my wife and I The service from this dealership is excellent, they are very friendly and straight to the point. It was a nice and quick experience for my wife and I with our family. The salesman John Baertschi was very knowledgeable about the van we purchased and very family friendly. Would reccomend shopping there again. More

Very friendly would recommend to anyone! Our experience was great John made us feel at home, we drove from Kokomo Indiana and would do it again, our Chevy Traverse is doing just fine. We wou Our experience was great John made us feel at home, we drove from Kokomo Indiana and would do it again, our Chevy Traverse is doing just fine. We would like to thank John for his outstanding service to our country guys like him make you proud to be an American. Thanks Again Rick & Sandy Warner Kokomo Indiana More

Cruze-in to a happy don Did our research and looked at several with the dealer on-line before going in. we were waited on within 5 minutes. Great dealer!! And a great deal! Did our research and looked at several with the dealer on-line before going in. we were waited on within 5 minutes. Great dealer!! And a great deal! More