Grogan's Towne Chrysler Jeep Dodge Ram

John Baertschi is such a kind and helpful salesmen. He made my first leasing experience enjoyable and easy. Definitely recommend going to him at Grogan’s Towne. made my first leasing experience enjoyable and easy. Definitely recommend going to him at Grogan’s Towne. More

John Baertschi ,. is outstanding , finding a good price and a truck for me .I recommend John to my friends . and family . salesperson he is number one . thanks... and a truck for me .I recommend John to my friends . and family . salesperson he is number one . thanks... More

I guess the problems at Grogan's Towne aren't really Grogan's Towne, they are Chrysler. Chrysler makes poor quality products, that break down, constantly, and cost a lot of money to fix. When fixed, t Grogan's Towne, they are Chrysler. Chrysler makes poor quality products, that break down, constantly, and cost a lot of money to fix. When fixed, they continue to break down, because the parts used to fix them are poor quality, as well. The first battery in my brand new Chrysler only lasted two years. That one was replaced under warranty. The second one only lasted three years, but they only offer a two year warranty, so they wanted to charge over $400 for a battery that would only be warranted for two years. ($400 included the labor and a charging system check that was totally unnecessary, as I knew that the battery was the problem, and I'm no mechanic.) Needless to say, I got a better battery, cheaper, somewhere else, and they installed it for FREE. The new battery has a three year warranty, so if it dies as fast as the last two original Chrysler batteries, it will be replaced under warranty, and won't cost me anything other than the time to take it to be repaired. This isn't the first time I've had issues with the quality of my brand new Chrysler. My husband also owns a new Chrysler, and has had issues with it (not even 10,000 miles on his vehicle at this point), and I have had continuous issues with the dealership service department. They don't keep in contact with you to let you know the status of the repair, and if you tell them you need it by a certain time, good luck. More likely than not, you won't have it back in time. Don't schedule your appointment on a day when you have other commitments. You will be late for, or not be able to make them. Now, with COVID, they aren't even offering a courtesy shuttle. If you have my car in for service, how do you think I'm going to get home, or get back to the dealership to pick it up? Poor communication from the service department, and when you do get your vehicle back, you don't speak to the person who worked on your vehicle. You go the cashier and pay for the work, and then they have someone pull your vehicle around. No one answers your questions, or explains what work was done. Read your slip from the cashier carefully, but don't expect to be able to ask any questions, because the service department employees are ALWAYS on the phone when you arrive, and they will pretend you aren't standing there and they won't talk to you or answer any questions about your service. More

Traded in my 2011 HHR in mid June for a new 2020 Jeep Renegade Sport 4X4. Missy was great to work with, knowledgeable and very helpful. First time customer to Grogan's and I have to say it is a great dea Renegade Sport 4X4. Missy was great to work with, knowledgeable and very helpful. First time customer to Grogan's and I have to say it is a great dealership. Clean, friendly staff, good inventory selection. Got my new Renegade for a great fair price and have been loving it! They will not give you the "run around" like many other dealers. Bre in the Finance Office was amazing to work with too. Both Missy and Bre made my first time purchase easy and stress free. More

I put a down payment on a 2017 Dodge Durango GT on 7/27/20. I completed the deal today 8/4/20, When I got home with the vehicle and started to really look it over I discovered the inside of the 2nd & 7/27/20. I completed the deal today 8/4/20, When I got home with the vehicle and started to really look it over I discovered the inside of the 2nd & 3rd row seating area as well as the Jack area still had a lot of sand in them. When you spend in access of $30,000 for a vehicle I expect it to be clean. I had to spend 2 1/2 hours vacuuming and wiping down the rear seating area. Totally unacceptable. More

Horrible. Just horrible. He has done nothing. but give us the run around. We make appointments for a pull change we get there early and we were still waiting 2 hours later. They sub contract cars out to be f the run around. We make appointments for a pull change we get there early and we were still waiting 2 hours later. They sub contract cars out to be fixed and our car is gone for at least 2 weeks each time. It's a complete ordeal to get a rental. We have been without a car for a week now and he says it's not his problem it's GM's. No...when you subcontract out its YOUR JOB to make sure they are doing their job. This place and the way he runs his department is a joke. More

Very warm and personable staff. The process was quick and painless! No issues at all. I would definitely recommend a friend to come to this dealership. painless! No issues at all. I would definitely recommend a friend to come to this dealership. More

Salesman Jason Hainer was excellent and I would recommend him to everyone. He built a rapport right away, was polite, not pushy, and made us feel very comfortable him to everyone. He built a rapport right away, was polite, not pushy, and made us feel very comfortable More

I am still awaiting email with instructions to activate Bluetooth, and vehicle came with no owner's manual. Please send both. A a a a Bluetooth, and vehicle came with no owner's manual. Please send both. A a a a More