Grissom Chrysler Dodge Jeep Ram

🚩🚩🚩Let me start by saying, I'm not one to complain or leave bad reviews but my experience w/ Grissom Chrysler this evening left my husband and I completely baffled. Here we go. Today was supposed to leave bad reviews but my experience w/ Grissom Chrysler this evening left my husband and I completely baffled. Here we go. Today was supposed to be such an exciting day, I was supposed to drive home a brand new Jeep Grand Cherokee instead I left the parking lot crying and thinking, "What the heck just happened". Tuesday afternoon, my husband and I stopped by the dealership. After hours of walking back and forth between vehicles, I finally decided on a 2023 Jeep Grand Cherokee Altitude. I test drove it and I was in love. The salesman, Jace laughed and joked with us and was patient while I was being indecisive. My husband encouraged me to keep looking and not decide on the first car, we drove around that evening and I even looked at a few on Wednesday afternoon. I made the decision to buy the Jeep. I called the dealership, talked to Jace and let him know that I was approved for a loan through our own bank, he proceeded to ask me if I wanted him to look and see if he can get me a better rate than I was given with my own bank. I politely declined, as I didn't want my credit ran a second time and I trust our bank. I asked about any promotions, discounts, or incentives. He applied one that was generic to that car, but "forgot" to inform us of a First Responder discount, even though he knew that my husband was a Police Officer. I inquired about any incentives, specifically getting the windows tinted or adding upgraded floor mats to protect the vehicle. I was informed that they do not offer incentives. We then discussed the cost of the vehicle, I informed him of a Chrysler friend discount, I specifically asked if it would be taken off from the before total he gave me, he answered "correct". Fast forward to today, my dear husband ran to the bank to sign papers then quickly went home to let the dogs out and shower before having to get to the dealership to sign his part of the paperwork before he went to work. While at the dealership, My husband asked about adding on window tinting or upgraded floor mats. He was informed that if they were to give free items that it could cost them their Green Slip ? so they don't do it. Jace informed my husband, I can offer you 3 free oil changes. My husband informed him that was already included. Jace replied, "how about powertrain warranty". Again already included to every buyer at the dealership. My husband informed them that if it weren't for me loving that Jeep that we would just go to another dealership where they would give us some type of incentives for buying a BRAND new vehicle. I discussed with my husband, decided to proceed with buying the car. The manager came out, and refused to do business with us because we were unhappy and they don’t do busy with unhappy people. Run! I now am left with no car, a loan for a vehicle I do not have, a cashier check for a down payment and paid insurance. Run run run! More

My experience at this dealer ship was awesome. Jeron is a great salesman and I would recommend him to everyone. Jeron is a great salesman and I would recommend him to everyone. More

I went in to purchase a new vehicle and Telmon helped me. He was thorough and I didn’t feel rushed. He showed me all of the features and answered all of my questions. He helped me every step of the way, even He was thorough and I didn’t feel rushed. He showed me all of the features and answered all of my questions. He helped me every step of the way, even when I was transferring items from my old car to the new car. Peter was also very friendly and helpful. More

Telmon Nix was very helpful and went over every detail of the car from bumper to bumper. He was very energetic and knew his job very well. At the end of deal he was out cleaning and detailing the car while w the car from bumper to bumper. He was very energetic and knew his job very well. At the end of deal he was out cleaning and detailing the car while we were finishing up inside and had such a great attitude the whole time. He knew the answer to every question and even enlightened us on things we had not thought of. More

Had a good experience, I explained my situation and they made sure to help with a solution. Thank y’all so much made sure to help with a solution. Thank y’all so much More

Jeron Gray assisted with helping me trade my fathers car in. This is now my second car from him & he understands every assignment given to him. I’ll be back in. This is now my second car from him & he understands every assignment given to him. I’ll be back More

had a great experience with our salesman telmon he took the time to show us around dealership and show us things with the suv we purchased for that we thank him the time to show us around dealership and show us things with the suv we purchased for that we thank him More

Telmon Nix helped us purchase our jeep. He was Very knowledgeable and extremely friendly and just an absolute joy to talk to. Thanks Telmon. We highly recommend this dealership. You won't He was Very knowledgeable and extremely friendly and just an absolute joy to talk to. Thanks Telmon. We highly recommend this dealership. You won't be disappointed. More

They had Great staff that helped me get what I wanted in a new truck. a new truck. More

.We recently purchased a vehicle from Grissom CDJR. Telmon Nix made the whole process enjoyable. He answered all our questions and went the extra mile to make sure we were satisfied. He has been with Telmon Nix made the whole process enjoyable. He answered all our questions and went the extra mile to make sure we were satisfied. He has been with this dealership many years and he always has a smile and a handshake. We have purchased with this dealer for years. Peter Hollingsworth, finance manager made sure we understood everything and I really appreciate the time he spent with us. I would not hesitate to purchase from them again. More