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Griffin Ford
Waukesha, WI
1,841 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Verified Customer
May 08, 2024
The sales representative was able to display the truck inventory and find 4 that fit my needs. I was able to purchase the truck that afternoon. The finance manager explained the available protection pac inventory and find 4 that fit my needs. I was able to purchase the truck that afternoon. The finance manager explained the available protection packages and the sales contact was accurate and processed lightning quick. More
by steveroginske
Employees Worked With
Finance manager , Chad Breager
May 02, 2024
Matt was nice and had everything arranged. Your finance manager knew what exactly was to be done, and good explanation of the process. Always nice to deal with someone who is competent! Your finance manager knew what exactly was to be done, and good explanation of the process. Always nice to deal with someone who is competent! More
by Soczkajr
Employees Worked With
Loren Sweeney, Matt Fahey
April 16, 2024
Just bought a used Ford Explorer and the salesman, Jason, was very helpful and explained everything to me. He even came back to my house to get my old car to trade in. Great service. was very helpful and explained everything to me. He even came back to my house to get my old car to trade in. Great service. More
by beesweety
Employees Worked With
Jason Spilka
March 22, 2024
Had a great experience! Tony Faraos and his team made the process of buying my first car as quickly and as painless as possible. Everything was super direct and smooth. W Tony Faraos and his team made the process of buying my first car as quickly and as painless as possible. Everything was super direct and smooth. Would go there again. More
by adam-S
Employees Worked With
Tony Faraos
February 28, 2024
This dealership (Griffen Ford Waukesha) is an absolute joke! When we purchased a Truck back in early summer of 2023 (today is February 27, 2024) I was promised a couple things would be done to my truck (i joke! When we purchased a Truck back in early summer of 2023 (today is February 27, 2024) I was promised a couple things would be done to my truck (including but not limited to a new back up camera and a taneau cover replaced) when I signed on the line to purchase the truck! This has still not been completed! After having my truck for a couple weeks I had major problems to the point it had to go in for service several times. They couldn't fix the problem, so I took it to another dealership and the problem was SOVLED! I just recently received an email from the ASSISTANT service manager Robert Collins (he initially represented himself as the SERVICE MANAGER) saying they would not be servicing my truck! They are doing this out of spite because I'm letting as many people as possible know how horrible this location is at their job! Not one person I dealt with at time of purchase is still working there, and this location is hiding behind the fact its privately owned and can refuse service at will. After talking to many people including other dealerships, private mechanics, past customers as so on... I've been told I made a mistake by using GRIFFEN FORD WAUKESHA 1940 E Main St. Waukesha, WI 53186. Please take this into account when looking at dealerships. I have never purchased a vehicle before where the dealership completely washes their hands of the customer after the vehicle is bought! STAY AWAY FROM THIS DEALERSHIP!!!!!!!! More
by ryanpcartwright
Employees Worked With
Robert Collins
February 03, 2024
Very friendly sales team that did a great job of talking us through the process and ensuring that we knew what stage of the purchase we were in as we waited. us through the process and ensuring that we knew what stage of the purchase we were in as we waited. More
by bchenneberry
Employees Worked With
Darren Smith
