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Griffin Ford

Waukesha, WI

4.7
1,842 Reviews

1940 E Main St

Waukesha, WI

53186

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Showing 1,842 reviews

August 13, 2021

Jorge was awesome and a huge help to a first time buyer like myself. He answered all of my questions and made sure I knew everything I was supposed to. 10/10 More

by jessieanne4121986
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Plasencia, Aisha Fernando
Aug 15, 2021 -

Griffin Ford responded

Hello, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care! Griffin Ford of Waukesha

August 10, 2021

Caleb, the salesperson was awesome and attentive. He helped my dad buy a car suited just for him. The only negative was the car was not cleaned inside and had someone else's mask left inside between th More

by Cheryl
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caleb Struck
Aug 23, 2021 -

Griffin Ford responded

Hi Cheryl and thank you for your feedback. We sincerely apologize to you for the vehicle condition. That is not how we like to do business and your comments have been forwarded to our managers. They have offered a complimentary detail for the vehicle, and we hope you will accept. Please contact John Kovach at our Used Car Department to set up an appointment for this! Griffin Ford hopes your Dad enjoys his new vehicle on the roads ahead.

August 10, 2021

Dave was very easy to work with. He has a low pressure attitude which I appreciate. He helped me get everything I needed on my new truck and provided some guidance on available options. I have bought thr More

by jonnybme
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Nutt
Aug 13, 2021 -

Griffin Ford responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care! Griffin Ford of Waukesha

August 10, 2021

I'm very happy that I was able to be helped I am not happy about the car I'm in don't like it More

by Dblrchachi33
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian
Aug 13, 2021 -

Griffin Ford responded

Hi, we're glad you had such a wonderful experience with us! We try to provide all of our guests with a great atmosphere and world-class service that you can trust.

August 08, 2021

So my journey to a different vehicle has been a journey. I waited almost two months for my vehicle to be repaired, but no such luck. The 2020 Covid crisis messed up a lot of things and I fell victim to that More

by OJ Rains
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Johnson , Caleb Struck
Aug 13, 2021 -

Griffin Ford responded

Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great car buying experience with Caleb! If there is anything else we can do to assist you, please let us know! Take care! Griffin Ford of Waukesha

August 07, 2021

Originally gave 4 stars but had to bring my vehicle back on Friday one week after my purchase as there is a missing part on my back lower bumper which is causing it to move. Griffin service looked at and or More

by Xpolrbr
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dave Nutt
Aug 07, 2021 -

Griffin Ford responded

We are happy we could make your experience a positive one! We hope to be of service to you again! Take care! Griffin Ford of Waukesha

Aug 09, 2021 -

Griffin Ford responded

Hi Xpolrbr: May we ask that you reach out to Lorraine Miller at lmiller@griffinautogroup.com to provide more details. It would be much appreciated. Thank you.

August 05, 2021

Great experience buying my escape and this is from someone that dreads the entire car buying experience. Thanks Matt & the entire team. My boys sure love the sport package on the escape! More

by kathryn.leverenz
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Strosin
Aug 15, 2021 -

Griffin Ford responded

Hello, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Safe travels! Please let us know if there is ever anything else we can do for you! Safe travels! Griffin Ford of Waukesha

August 02, 2021

Best experience I have had purchasing a vehicle. Jorge the sales associate was great to deal with. Nick the manager expedited the process smoothly. Great! More

by mejia.ernesto.luis
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Plasencia, Nick Griffin
Aug 07, 2021 -

Griffin Ford responded

Hi Mejia, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope to be of service to you again! Take care! Griffin Ford of Waukesha

August 01, 2021

The Ford F150 is a great truck and I am glad you guys at Griffin Ford had The one I was looking for. Thank you for taking care of the paperwork and getting it back to me in a timely manner. Go Cubs! More

by jmp6767
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Plasencia
Aug 07, 2021 -

Griffin Ford responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care! Griffin Ford of Waukesha

July 27, 2021

It seemed to be a hurry. Things were really not explained as well as should I don’t mind that.seemed organized but missing set of keys and keys for cap locks. More

by MJDALLMAN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Nutt, JOHN KOVACH
Aug 09, 2021 -

Griffin Ford responded

Hi Michael and thank you for your feedback and high-star rating for Griffin Ford of Waukesha. We truly appreciate your business and your patience. Please know we are always here to go over any questions you still might have about your vehicle. And, your salesperson, Dave Nutt, should be able to get you those missing keys. We will pass your comments on. Take care.

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