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Griffin Ford

Waukesha, WI

4.7
1,842 Reviews

1940 E Main St

Waukesha, WI

53186

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Showing 1,842 reviews

September 29, 2021

They were very helpful while I was selecting my new vehicle. I would recommend them to friends and family. More

by MCERWIN0
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Glen Pavlovich, Tim Goggins
Oct 01, 2021 -

Griffin Ford responded

Hi! We're so happy we were able to help you out! Your recommendation means so much to us and we're so happy to have earned it. Have a great day! Griffin Ford of Waukesha

September 28, 2021

no pressure, very comfortable. Great staff, felt like I no pressure, very comfortable. Great staff, felt like I was talking to friends. Great deal More

by NSOLHEIM
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Tagtow, JOHN KOVACH
Oct 01, 2021 -

Griffin Ford responded

Hi, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care! -Griffin Ford of Waukesha

September 28, 2021

This dealership is amazing! I have never had such a positive experience in my life! More

by Chiroshelley
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JOHN KOVACH, Aisha Fernando, BRANDON McAfee
Oct 01, 2021 -

Griffin Ford responded

Hi, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care! -Griffin Ford of Waukesha

September 25, 2021

Was a good experience, only problem I have is I did place 2 phone calls to Sam in financial department, wanted to be sure my truck plate transferred to the Jeep we bought, also only 1 key was provided this i More

by sellittogt
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew DePriest
Oct 22, 2021 -

Griffin Ford responded

Thank you for your feedback for Griffin Ford. May we ask that you reach out to Lorraine Miller at lmiller@griffinautogroup.com to provide more information? It would be most appreciated.

September 23, 2021

Very easy to work with. I had no issues at all. I did some research and the truck was exactly as I expected and any and all questions were answered immediately. More

by RJCOCA
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Strosin, Aisha Fernando
Sep 28, 2021 -

Griffin Ford responded

Hi, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care! - Griffin Ford of Waukesha

September 21, 2021

They were very helpful and woked very well with me. I love my new car More

by ASHLEYVARGAS13
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa J., Nick Griffin, Caleb Struck
Sep 24, 2021 -

Griffin Ford responded

Hi, we are very happy to have provided you with such a positive experience! Thank you so much for being one of our valued guests and we look forward to your next visit! Take care!

September 13, 2021

A good selection of trucks and friendly staff to work with and well -Organized services Department. More

by Dnighbor68
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Glen Pavlovich, Steve Ahrens, Tim Goggins
Sep 28, 2021 -

Griffin Ford responded

Hi, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care! -Griffin Ford of Waukesha

September 11, 2021

Caleb was very helpful and gracious, answered all of our questions. He even went to get another vehicle from a sister dealership for us to look at. We would be happy to deal with him again for our next p More

by Pd0225
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caleb Struck, BRANDON McAfee
Sep 24, 2021 -

Griffin Ford responded

Hi, thank you for your kind review; we are happy to pass along your comments to Caleb here at Griffin Ford! If there is anything else we can do to assist you, please let us know! Take care! Griffin Ford of Waukesha

September 11, 2021

Trade in was disrespectfully low almost 10 thousand low and when I questioned it he refused to explain why… would definitely not recommend this dealership More

by RossRegini
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Glen Pavlovich, Zach Dahms, Aisha Fernando
Sep 13, 2021 -

Griffin Ford responded

Hi Ross: In speaking to our managers, they wanted to offer you a sincere apology for any misunderstanding. They meant no disrespect in the offer made for your trade in April, and could not give you more than you paid for it new. We use a live market tool in estimating a trade's value and feel this was reasonable. When you returned recently in August, the only options open for your lease was to trade it back to Ford or buy it out. We are happy you were able retain it and wish you all the best on the roads ahead.

Sep 13, 2021 -

RossRegini responded

That was not at all what was said by the sales rep and the live market was significantly higher. Honesty goes a long way in any situation and I wish it was used here. Now because of this lack of honesty I can say without a doubt you have lost a future customer and any recommendations for the future.

September 09, 2021

Working with Caleb and Aisha was an absolute pleasure. At no point did I feel uncomfortable or pressured during the experience. They were both courteous, professional, and went above and beyond to make my ca More

by SINNER_ANDREW
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caleb Struck, Aisha Fernando
Sep 16, 2021 -

Griffin Ford responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels! Griffin Ford of Waukesha

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