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Griffin Ford

Waukesha, WI

Overview
Reviews
Vehicles
4.7
1,842 Reviews
Call Dealership (262) 542-5781
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1940 E Main St

Waukesha, WI

53186

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Showing 1,842 reviews

March 10, 2022

The sales and finance team were able to help me get into a vehicle I absolutely love when no others were able to or willing to help me. They also provided me with tools to help my credit going forward. I wi More

by mal_mal18
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Cesario, JOHN KOVACH
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Mar 15, 2022 -

Griffin Ford responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care! Griffin Ford of Waukesha

March 08, 2022

My car Experience with Caleb was great I did it over the Internet I had no problems went in got it done and I love my new car More

by Pabrott
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caleb Struck
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Mar 10, 2022 -

Griffin Ford responded

Hi Pabrott, thank you for your kind review; we are happy to pass along your comments to the team here at Griffin Ford! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels! Griffin Ford of Waukesha

Apr 22, 2023 -

Pabrott responded

I will never deal with you people again… the service department is one of the worst in the area ….Robert your service manager is a real bad person… you need too took how you treat your customers… have been a customer for 25 yr … I will never be back … called too other ford place in the Waukesha area for service they asked me why I would not take it back too Griffen Ford I told them that the service department over the last few years had gotten bad and I quote them … that’s what other people have told us …

Apr 24, 2023 -

Griffin Ford responded

Dear Pabrott, We are deeply concerned by your comments in your review. We wanted to understand more about the situation so we reviewed the phone conversation you had with our team on Friday. When you first called you requested a service appointment for your vehicle. You said many lights were on your dashboard and the vehicle interior was chiming. You said that you had just come from your mechanic who told you that you have to take it to a Ford dealer as he was unable to repair the vehicle. You also commented that you did not want to bring it to us but now you had to because of the situation. Our earliest appointment available was the following Thursday, but we were able to move the schedule around to get you in right away, to at least get a diagnosis on your vehicle. Then you started belittling our manager that our diagnosis fee is too much and that you needed to have your vehicle diagnosed AND fixed in a couple of hours. That is just a promise we cannot make as we didn’t know what’s wrong with the vehicle OR if the parts we need are even in stock. We made every effort to accommodate your situation and we were met with hostility and belittling. Our service rates are competitive with all of the Ford dealers in our area and our customer satisfaction ratings are right in line with all local shops. We do our very best to accommodate all of our customers to the best of our ability. We wish you luck and hope that you have many safe miles ahead of you!

Apr 25, 2023 -

Pabrott responded

This start in November.. I left my car there over thanksgiving week too be fixed and oil changed..: never got my oil changed they were too fix the blower motor and a a sensor when I got back the following Monday they didn’t change the oil and they did not replace the blower motor after it had been there for a week talk to service manager he promised me he would get it in and make it better well he never made it better. He never followed up with anything. I went in one day and they didn’t even know I was coming because he didn’t have it on the books so that’s why I’m upset and no, you guys are not comfortable with other dealerships the dealership that it my car is at now you pay the diagnostics but if you get your car fixed to them you don’t have to pay that your yelp review is 1.5 where I’m taking it now has a 4.25. I have talking to other people about Griffen that I know they go there and they see the same things. You guys are going downhill quick. He never offered to get my car in quick. He said it would be a week to two weeks before he could get it yet. I did not belittle him. I did not talk down to him. I was telling him the facts you guys charge $175 to see what’s going on and $175 for labor, why wouldn’t I try and get somebody cheaper My car was supposed to be towed there and it got towed someplace else and you know erik whoever answered the phone said he would watch for my car and nobody ever called to see where my car was. I think it’s very sad. You guys have way too much going not enough good help and service advisors that are good with the service manager. He was very rude to me, so no I will not be back and I will never ever say good thing about you again, you also have a wonderful day

Apr 25, 2023 -

Pabrott responded

I have talked to Sitter service department at Sorenson Ford. They asked me why I won’t take it you anymore and I told them and they said that that’s nothing new that your service a lot of people have told them the same thing that I told them I talk to the Ford place on Highway Hunter by Mayfair wanted to know why I wouldn’t take my car back there and I told them and they said we’ve heard a lot of people having issues with Griffen Ford So you’re not fooling anybody that you have a good service because you’re out there saying that you’re not good and you don’t value a valuable customer

March 08, 2022

Great dealership - easy to work with. - we did most of the paperwork online, appreciated their great financing rates. More

by JEFF.WEBER
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Corey broussard 5 stars
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Mar 12, 2022 -

Griffin Ford responded

Hi Jeff, we are happy we could make your experience a positive one! At Griffin Ford, we value our customers and we look forward to seeing you on your next visit. Take care!

March 07, 2022

xcellent experience and much appreciation to Pete Tagtow for a the support and working with me and my new car needs. The experience was pleasant and they offered me an excellent trade in value for my Honda More

by Richard Wine
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Loren Sweeney, Peter Tagtow
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Mar 10, 2022 -

Griffin Ford responded

Hi Richard, thank you for your kind words and congratulations on your new vehicle! If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels! - Griffin Ford of Waukesha

March 05, 2022

We have been long time customers of Griffin Ford and continue to return for vehicle purchases and maintenance and appreciate that Griffin Ford recognizes our loyalty. More

by Kwarras
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Caleb Struck
Report | Print
Mar 10, 2022 -

Griffin Ford responded

Hi Kwarras, we're pleased to hear everything was completed to your satisfaction! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels! - Griffin Ford of Waukesha

March 04, 2022

I love how I can go in there and get the best trade in value and price and not have to haggle More

by JSNCCH
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Ballendux, Glen Pavlovich
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Mar 05, 2022 -

Griffin Ford responded

Hello, we appreciate you taking the time to leave us this feedback. Please let us know if there is ever anything else we can do for you! Safe travels! Griffin Ford of Waukesha

March 03, 2022

This was my best car buying experience. The salesman was friendly, knowledgeable, and respectful. The finance manager was very knowledgeable, helpful and friendly. They dealership did exact More

by Kelly
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Miller, JOHN KOVACH
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Mar 05, 2022 -

Griffin Ford responded

Hi Kelly, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Griffin Ford of Waukesha

March 02, 2022

Got back to me very quickly about the truck I was looking at, even dropped the price some which is pretty unheard of in the current market. Everyone was super nice, and we got the deal done quickly and easil More

by codyeslinger915
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Plasencia
Report | Print
Mar 04, 2022 -

Griffin Ford responded

Hello, we are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels! Griffin Ford of Waukesha

February 27, 2022

Tony made this an easy deal. Great communication, understood what I was looking for and got what I wanted. Thanks Griffin Ford. More

by KGATES75
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Miller, Nick Griffin, JOHN KOVACH
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Mar 04, 2022 -

Griffin Ford responded

Hello, we're happy to hear you had such a positive experience with our team! Please let us know if there is ever anything else we can do for you! Safe travels! Griffin Ford of Waukesha

February 25, 2022

I purchased my truck and flew in from Las Vegas NV to get it. Everyone at the dealership was friendly and helpful and my truck was flawless! My salesman Caleb Struck was terrific to work with picked me up More

by Fredpearson1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon in finance and John the used car sales manager, Caleb Struck
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Feb 28, 2022 -

Griffin Ford responded

Hello, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels! - Griffin Ford of Waukesha

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