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Griffin Ford

Waukesha, WI

Overview
Reviews
Vehicles
4.7
1,842 Reviews
Call Dealership (262) 542-5781
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1940 E Main St

Waukesha, WI

53186

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Showing 1,842 reviews

April 13, 2022

Caleb was wonderful. Very friendly and knowledgeable, as well as extremely helpful. I'm so glad he was available to help me with my purchase. I also thought the financ More

by kathleen.marshall5150
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
P. J. (Sean) I don't remember his last name , Caleb Struck
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Apr 16, 2022 -

Griffin Ford responded

Hi, we are very happy to have provided you with such a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Griffin Ford of Waukesha

April 12, 2022

It was an overall great experience. We’re extremely happy with our visit and new car. More

by Tcrispjr
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caleb Struck
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Apr 15, 2022 -

Griffin Ford responded

Hi, your comments keep us motivated and working hard for all our guests! Safe travels! Griffin Ford of Waukesha

Apr 15, 2022 -

Tcrispjr responded

Caleb Struck was excellent! The vehicle I showed up to look at wasn’t right for us. He walked the lot with us showing us different vehicles until we found the perfect one. Above and beyond!!

April 10, 2022

Horrible Dealership! Stay Away! I ordered a Ford Mustang Mach E in October. They failed to actually put the order in after I gave them $1500. I called in April to s More

by neomaxi23
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kirby Lewis, Alex Griffin
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Apr 11, 2022 -

Griffin Ford responded

Hello and thank you for your feedback. Your comments were reviewed with our management and they would like to sincerely apologize to you for the miscommunication. Our notes had indicated you wanted to wait until a Mach E came in (to test drive) before your order would be placed. We understand now how unfortunate that was, as it was not the case. Griffin is sorry but we were able to offer you options for moving forward. We can refund your deposit at any time as well.

Apr 11, 2022 -

neomaxi23 responded

I had placed a $1500 Deposit for a new 2022 Mach E Premium. Your dealership called me back and asked me if i would be interested in a 2021 model if one came before the order of my 2022 would come.. (since it was a 6 month wait for a new 2022). You took my money, but didn't place the order? what would make your think I didn't want the 2022 if i gave you $1500 and you took my money? that doesn't even make any sense...? So your saying I gave you $1500, which your took, to test drive a car ?????? The only options I were given was to get one by 2023? which again doesn't make sense.. because i have been going on forums and seeing others who have purchased the exact same model at or arround my timeframe and they have received there car... I would have expected you at the least to admit this was your mistake and for you to call ford directly to see if I could get what I ordered originally by May26th.. Again, nothing was done with that, just an offer to get in line again... and wait another 8-12 months...

Apr 11, 2022 -

neomaxi23 responded

Again, The only offer I received from you.. was to wait in line (at the back) for your car, and you might get one in 2023.. This offer would be no different be no different than going to another dealership....

Apr 11, 2022 -

Griffin Ford responded

We admit it was a mistake on our part and we are sorry for that. Our General Manager can confirm our attempts to call you, and in fact 11 interactions we had with you last week. These are recorded phone calls. No calls back from you were received when we left messages for you. Our Salesperson, Corey had several options for you at that time--some of which involved not waiting for a Mach E model until 2023. We would have loved to have placed your order for you, as we explained. When we placed a call to Ford on your behalf, they were unable to help as the order bank has been closed. We apologize for not being able to help you better.

Apr 11, 2022 -

neomaxi23 responded

Cory indicated there were 2 orders, one was later 2022 which he said they would probably be pushing out to 2023, and the other one was in early 2023. Therefore, the only options I were given were for 2023...

Apr 12, 2022 -

Griffin Ford responded

Yes, and the options to order two different Mach E's non-premium.

April 09, 2022

They were helpful and very responsive to my needs during this process. I was very pleased all around More

by LK
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony H.
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Apr 12, 2022 -

Griffin Ford responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care! Griffin Ford of Waukesha

April 09, 2022

John Kovach and David Nutt were fantastic! They did everything to get us the car we wanted. I bought a car in 2014 and also had fantastic service. This is what makes a great dealership and I w More

by KMCHIC159
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
PJ in financial 5 stars!, Dave Nutt, JOHN KOVACH
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Apr 12, 2022 -

Griffin Ford responded

Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Griffin Ford, we value our customers and we look forward to seeing you on your next visit. Take care! Griffin Ford of Waukesha

April 08, 2022

Great place to buy a vehicle. Matt was extremely helpful and thorough. Kind and patient with my technological (or lack of) aptitude. I’ll highly recommend Matt and Griffin Ford More

by hi2daveanddonna
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Strosin
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Apr 15, 2022 -

Griffin Ford responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope to be of service to you again! Take care! Griffin Ford of Waukesha

April 04, 2022

Thank you To John and Tony I’m used cars for helping me purchase my vehicle with ease and no hassle. I greatly appreciate it. More

by Alaina B
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony, JOHN KOVACH
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Apr 12, 2022 -

Griffin Ford responded

Hello Alaina, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Griffin Ford, we value our customers and we look forward to seeing you on your next visit. Take care! Griffin Ford of Waukesha

April 03, 2022

Caleb was so kind and compassionate; he knew what I was looking for and helped get me the car of my dreams. I felt like I was being taken care of, not taken advantage of. I will absolutely recommend Caleb More

by sjshelton91
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caleb Struck
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Apr 06, 2022 -

Griffin Ford responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. Griffin Ford of Waukesha

April 02, 2022

We have dealt with Griffin ford for nearly 40 years. They are outstanding from salesperson to delivery to service. More

by Gemma
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Ballendux
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Apr 05, 2022 -

Griffin Ford responded

Hi Gemma, we are very happy to have provided you with such a positive experience! Please let us know if you have any additional questions about services you received and thank you again for choosing Griffin Ford! - Griffin Ford of Waukesha

April 02, 2022

After a few attempts with their online inventory, Mathew was able to find me a Ford Ranger More

by MOY702
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Glen Pavlovich, Matthew Strosin
Report | Print
Apr 07, 2022 -

Griffin Ford responded

Hi, we are happy we could make your experience a positive one! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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