Back

Griffin Ford

Waukesha, WI

4.7
1,842 Reviews

1940 E Main St

Waukesha, WI

53186

Directions

By Type

Showing 1,842 reviews

April 25, 2022

The staff we encountered at Griffin was very knowledgeable & helpful. Their customer skills are outstanding. Especially Caleb More

by Kissingergirls
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caleb Struck
Apr 27, 2022 -

Griffin Ford responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

April 22, 2022

2nd car from Griffin Ford. Both were great deals the customer service was excellent. Always a pleasure More

by Juggie49
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caleb Struck
Apr 24, 2022 -

Griffin Ford responded

Hello, thank you for leaving such a great review and high star rating. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels! - Griffin Ford of Waukesha

April 21, 2022

I was very pleased with Frank B in sales. I have leased three Escapes from him and very happy with them. I can't remember the lady's name in finance that did my paperwork, but I laughed quite More

by JYOUNG003
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Ballendux, Glen Pavlovich
Apr 24, 2022 -

Griffin Ford responded

Hello, thank you for taking the time to leave us your response to our Staff's outstanding customer service! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels! - Griffin Ford of Waukesha

April 20, 2022

Purchased F150, engine light comes on day after I picked up. Called dealer, said to bring in and drop off. Asked for loaner and they said they had nothing. Took it in on the weekend and waited. Fixed the pr More

by RICHARDDAVILASR
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jorge Plasencia, JOHN KOVACH
Apr 22, 2022 -

Griffin Ford responded

Hi Richard and thank you for your feedback for Griffin Ford of Waukesha. In speaking to our managers, they wanted to sincerely apologize to you for the inconvenience you are experiencing. Steve from the Service Department reached out to you to discuss this further. He explained at the time that your part was on back order and could take months to come in. We do have the part to fix your other problem with the hood light, but thought you had said you preferred to get both done when the other on-order part comes in. We are committed to your satisfaction and can call you with updates, however it was our understanding you just wanted to hear from us when the part came in. We are sorry for the frustration this is causing you and do appreciate your patience.

Apr 22, 2022 -

RICHARDDAVILASR responded

There was no mention of MONTHS. The third communication is when I called about the problem with the hood light/alarm, I then asked about the part for the engine, he said it was on order and didn't know when it will be in. Steve has not reached out to me, he only returned my calls about the issues I was having with the truck. Yes, I did let him know that I will wait to take the truck in once for both repairs instead of taking off work again for multiple repairs. The next question is when the part come in and the truck is taken in for the day will I get a loaner or will I have to take off work again for the truck I just bought from you.

April 19, 2022

Great customer service! Peter was really helpful during the building process of my new Ford Bronco Sport, and he was informative during the delivery of the vehicle. All arou More

by BREANNE.HUNT
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Tagtow, Jorge Plasencia
Apr 22, 2022 -

Griffin Ford responded

Hello, thank you for leaving such a great review and high star rating. Please let us know if there is ever anything else we can do for you! Safe travels! - Griffin Ford of Waukesha

April 16, 2022

Kirby was an amazing salesman! From beginning to end, very professional as well as personable. Helped with the trade of our old car to get a beautiful Explorer. More

by Mila
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kirby Lewis, Glen Pavlovich
Apr 18, 2022 -

Griffin Ford responded

Hello Mila, thank you for leaving such a great review and high star rating. Please let us know if there is ever anything else we can do for you! Safe travels! -Griffin Ford of Waukesha

April 14, 2022

Bought two escapes here both were great! New one is a hybrid. Its great. Salesman was very helpful More

by Davynlsn
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Casey
Apr 18, 2022 -

Griffin Ford responded

Hello, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care! -Griffin Ford of Waukesha

April 14, 2022

Good place to get your new car from excellent experience friendly salesman great selection of new and used cars More

by LORA7084
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Strosin
Apr 23, 2022 -

Griffin Ford responded

Hi, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care! Griffin Ford of Waukesha

April 14, 2022

My experience at Griffin Ford new car sales was awesome. That is why I always return. This is my six purchase from Griffin. More

by stevenkeyes08
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Tagtow
Apr 18, 2022 -

Griffin Ford responded

Hello, thank you for leaving such a great review and high star rating. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels! -Griffin Ford of Waukesha

April 13, 2022

The experience at Griffin Ford Used Car Sales Dept. was "Over the Top" all of the team was very friendly and professional, Tony Miller did a job and great follow up, Thank You All More

by hogeland
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Miller, Frank Ballendux, JOHN KOVACH
Apr 20, 2022 -

Griffin Ford responded

Hi, thank you for sharing your positive experience! We're glad to hear we delivered such a great experience. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels! -Griffin Ford of Waukesha

Apr 20, 2022 -

hogeland responded

Thank You See ya' in the future...

...
30
...