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Griffin Ford

Waukesha, WI

Overview
Reviews
Vehicles
4.7
1,841 Reviews
Call Dealership (262) 542-5781
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1940 E Main St

Waukesha, WI

53186

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Showing 1,841 reviews

February 13, 2023

Easy from start to finish. Was happy with being able to test drive by myself, and felt zero pressure when returning to make a decision. Corey was great to work with when schedu More

by nmiller818
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Corey Broussard
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Feb 16, 2023 -

Griffin Ford responded

Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Griffin Ford, we value our customers and we look forward to seeing you on your next visit. Take care! Sincerely, The Griffin Family

February 13, 2023

Mitchell was professional and courteous from the moment we first spoke on the phone to the moment we purchased our new vehicle. He answered all of my questions thoroughly and confidently, without hesitati More

by janamarso
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
MITCHELL DINN
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Feb 16, 2023 -

Griffin Ford responded

Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Griffin Ford, we value our customers and we look forward to seeing you on your next visit. Take care! Sincerely, The Griffin Family

February 09, 2023

Dealership was very knowledgeable. Salesman was very helpful along with the used car manager to make this deal happen. More

by JOHN.MANSKE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Karim L Salesman, JOHN KOVACH
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Feb 12, 2023 -

Griffin Ford responded

Hi, thank you for sharing all five stars. Our team at Griffin Ford 1940 E. Main Street, Waukesha is honored to have earned them all. We also greatly appreciate your business and we look forward to the next time we get to assist you with your automotive needs. Sincerely, The Griffin Family

February 06, 2023

Joe Henry our salesman made the negotiations easy and fair and reasonable. Easiest experience ever. More

by BUDZIEN
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe, Henry
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Feb 13, 2023 -

Griffin Ford responded

Thanks for the great star rating! We are honored you came to Griffin Ford 1940 E. Main Street, Waukesha for your automotive needs. We hope to be of service to you again! Take care! Sincerely, The Griffin Family

February 05, 2023

Was told car had only 2 modifications from stock, there were more than that. Concerns about codes which showed up during third party inspection were not taken seriously. Shop tech salesman asked to talk wi More

by JohnDoNut
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
None of these
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Feb 06, 2023 -

Griffin Ford responded

Hello JohnDoNut, We take great pride in serving our community and feedback is taken very seriously. We strive to be the best dealer and repair facility we can be. In order to serve you best, please reach out to kpoje@griffinautogroup.com with specifics about your experience at Griffin Ford in Waukesha. Please include your name, purchase date, and any specific employees that assisted you. Thanks JohnDoN

February 04, 2023

Lots of lies as to why I couldn’t pick up the truck. First it was loaned out and to be back in a week. The. They couldn’t get it back cuz the guy was in the hospital. I get there to sign papers and the More

by midnightcowgirl68
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Glen Pavlovich
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Feb 06, 2023 -

Griffin Ford responded

Griffin Ford is sincerely sorry to hear you were not happy with your recent experience at the dealership. We strive every day to deliver an outstanding experience to our customers. Please reach out to our team at kpoje@griffinautogroup.com

Feb 06, 2023 -

Griffin Ford responded

Hello midnightcowgirl68, Thank you for taking your time to share. We strive to be the best dealer and repair facility we can be. In order to serve you best, please reach out to kpoje@griffinautogroup.com with specifics about your experience at Griffin Ford in Waukesha. Please include your name, purchase date, and any specific employees that assisted you. Thanks midnightcowgirl68!

Feb 10, 2023 -

midnightcowgirl68 responded

I purchased my Ranger last summer late June or early July. An African American man was the sales man. There was MUCH difficulty in arranging a time to come and see/purchase and pick up. When I did come down the man who took payment boldfaced lied as to details about the truck. Hard to trust anything they say after that or refer anyone to them which I will never. Angela Blaser

Feb 13, 2023 -

Griffin Ford responded

Angela, We appreciate you sharing your experience with us, and we certainly wish your purchase had gone more smoothly. As you know, when you worked with Corey, one of our veteran salespeople, to begin purchasing your new Ranger, the vehicle was in our courtesy transportation program. As soon as you decided to purchase the Ranger, we started the process of getting it returned and removed from the courtesy transportation program so you could take ownership of it. We were as disappointed as you were that it couldn't happen more quickly so you could take ownership of it. It is always our intention to be accurate and transparent with our customers, and we greatly regret having said anything that may have been interpreted as untrue. Again, we appreciate you bringing your experience to our attention; it is an excellent opportunity for us to learn to do better going forward. I would greatly appreciate your time and further insight to ensure we use this poor experience as a coaching tool for the entire team. If you're willing, don't hesitate to contact me directly. I can be reached at the dealership at 262-542-5781 or by email at glen@griffinford.com. I would greatly appreciate the opportunity to speak further with you on this and, hopefully, show you the experience we would prefer to deliver to our customers.

Feb 13, 2023 -

midnightcowgirl68 responded

The untrue part was as to who even had the vehicle. First it was a customer in the program( first just out of town, then in the hospital) Then it was a friend of owners who was priority, and when I signed check for purchase was told it was the owners daughter who had it. It was not the program that was the issue. It was who had it and all the xx excuses as to where it was and why you couldn’t get it back even when I suggested exchanging a loaner for the ranger so the purchase could finally happen. It was ridiculous and no communication. I always made the contact I seriously thought you didn’t care if you sold it or not!

February 04, 2023

Mitchell was extremely helpful and kind. He took the time to explain everything and answered any and all questions I had. I am very glad I chose to come today and purchased my new vehicle fr More

by lisagilman24
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
MITCHELL DINN
Report | Print
Feb 07, 2023 -

Griffin Ford responded

Hi, thank you for sharing about your recent service visit at Griffin Ford 1940 E. Main Street, Waukesha. We are honored to have provided you with a professional and quick service department experience. If you have any additional automotive needs that arise, please do not hesitate to reach out. Sincerely, The Griffin Family

January 31, 2023

The entire staff treated me with respect and they were all great to work with. More

by lindasimatic
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Glen Pavlovich, John Mannion
Report | Print
Feb 03, 2023 -

Griffin Ford responded

Hi, thank you for sharing all five stars. Our team at Griffin Ford 1940 E. Main Street, Waukesha is honored to have earned them all. We also greatly appreciate your business and we look forward to the next time we get to assist you with your automotive needs. Sincerely, The Griffin Family

January 18, 2023

Mitch and Kip did a great job. It was a pleasant purchasing experience. Sam did a great job on the financial side of things. Overall a pretty good experience. More

by PATRICK.HAY01
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
MITCHELL DINN
Report | Print
Feb 06, 2023 -

Griffin Ford responded

Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Griffin Ford, we value our customers and we look forward to seeing you on your next visit. Take care! Sincerely, The Griffin Family

January 14, 2023

John was on top of very thing. Good communication skills and always quick follow up More

by paulboyajian
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Glen Pavlovich, John Mannion
Report | Print
Jan 20, 2023 -

Griffin Ford responded

Hi, thank you for taking the time to leave us your response to John's outstanding customer service! We hope to be of service to you again! Take care! Sincerely, The Griffin Family

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