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Griffin Ford
Waukesha, WI
1,843 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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April 07, 2023
I never thought I'd be writing a review like this, but my experience at Griffin Ford was nothing short of an absolute disaster. To say I'm disappointed would be a severe understatement. First, let's talk experience at Griffin Ford was nothing short of an absolute disaster. To say I'm disappointed would be a severe understatement. First, let's talk about their blatant overpricing of the Mustang Mach E. It's no secret that the Mach E is a hot vehicle, but Griffin Ford has taken advantage of the demand by inflating their prices to astronomical levels. Not only were they asking for thousands over MSRP, but they also had the audacity to include unnecessary add-ons and fees, further inflating the final price. This predatory pricing is an insult to car buyers and has no place in a reputable dealership. Now, onto their appalling customer service. From the moment I walked in, I was treated like an inconvenience rather than a valued customer. The sales staff seemed more interested in chatting amongst themselves than attending to my needs. When I finally managed to get their attention, I was met with a dismissive attitude and was constantly pressured to make a decision on the spot. When I questioned the outrageous pricing of the Mustang Mach E, they tried to justify it with laughable excuses, such as "limited availability" and "exclusive features." What's worse, they became increasingly rude and condescending when I refused to accept their unreasonable offers. After multiple attempts to negotiate a fair price, I finally decided to walk away. I couldn't believe how I was treated and was left feeling disrespected and taken advantage of. In conclusion, if you value your time, money, and dignity, avoid Griffin Ford at all costs. Their outrageous pricing and abysmal customer service are a disgrace to the automotive industry. I will never return, and I urge others to steer clear of this dealership. More
by GriffinFordNEVER
Employees Worked With
Frank Ballendux
Verified CustomerMarch 11, 2023
This dealership was great to work with. My salesman, Karim, was easy to talk to and quick to respond. Most of my trade-in process was done over the phone before making the 90 minute drive t My salesman, Karim, was easy to talk to and quick to respond. Most of my trade-in process was done over the phone before making the 90 minute drive to the dealership. Would definitely purchase from Griffin Ford again!! More
by hcoyle10
Employees Worked With
Karim L. , JOHN KOVACH
March 09, 2023
Lack attention to details. .. talk a good word but results are different. Removed sticker on inside of window with dirtiest rag they could find... mentioned to Tony there was do .. talk a good word but results are different. Removed sticker on inside of window with dirtiest rag they could find... mentioned to Tony there was dog hair in car.. he laughed..said he knew whose dog it probably was..upon pickup.. was still there. Finance lady gave me packet of papers signed.. said they were all in there.. didnt look until i got home.. couple missing. More
by Detailman
Employees Worked With
JOHN KOVACH
February 22, 2023
Pete Tagtow was excellent to work with. He kept me informed thru the whole process. And the truck was delivered at the contract price with no mark ups or hidden fees. You couldn’t ask for a He kept me informed thru the whole process. And the truck was delivered at the contract price with no mark ups or hidden fees. You couldn’t ask for anything more! More
by THOMAS.SCHLAEFER
Employees Worked With
Lorraine Miller, Peter Tagtow
