Griffin Ford

Always A GREAT Experience At Griffin Ford Over the years, I have worked with every department at Griffin Ford. EVERY time I am extremely happy with their service and the way they treat their c Over the years, I have worked with every department at Griffin Ford. EVERY time I am extremely happy with their service and the way they treat their customers. I made a mistake a few years back and tried Wilde Dodge which was a mistake. Griffin Ford is THE place to go to in Waukesha or Milwaukee. Of course, the used car I bought from them eventually had to be taken in for service (brakes) but they were fixed right the first time and the cost was reasonable. I then also leased a new Fusion from them. The process was simple and easy and I LOVE my Fusion! Thanks to everyone at Griffin Ford!! More

Kevin called me back immediately. Talked me through the offerings and I drove 200 miles to buy from him. The price was fair and I am very satisfied with the interaction. It isn't often that a person leaves offerings and I drove 200 miles to buy from him. The price was fair and I am very satisfied with the interaction. It isn't often that a person leaves a car dealership after purchasing a used car and feeling like they were treated 100% fairly and got a good deal. Prices are great, quality of vehicles are high. I am very satisfied. More

I tried working with this dealership because I saw somewhere else they were friendly and "not pushy". WOW is that the opposite. I emailed back and forth with Chris for only one day because in the very somewhere else they were friendly and "not pushy". WOW is that the opposite. I emailed back and forth with Chris for only one day because in the very first email he asked me if this is the car I wanted to buy, basically asking me for a commitment before I had even seen the car, let alone agreed on a price, or even met him. He then proceeded to ask for my credit card information so he could "hold" the car for me (his words). When I asked for clarification, he suddenly couldn't "hold" it anymore and "didn't know what I was talking about". In that same email he tried convincing me that he "regularly deals with people who are ready to buy a car without seeing it" so maybe I just was his ideal customer and shouldn't work with him. I've been shopping car salesmen for over 5 months now and have had some terrible experiences, almost everyone they list on the "when to walk out" lists you read for how to buy a car, and this is BY FAR the worst. They should lose any and all accredation because of this salesman. More

Bought a used car from this dealership and it needed some repairs. Got in writing from them that repairs would be taken care of upon purchase. Have had the vehicle in 6 times in less then a month and repairs repairs. Got in writing from them that repairs would be taken care of upon purchase. Have had the vehicle in 6 times in less then a month and repairs have not been corrected and they refuse to address the issue. Final result was a buy back of the purchased vehicle and a repurchase of my trade in. Not the best buying experience I had and I have purchased over 15 vehicles and the was by far my least pleasant purchase. More

So.... After test driving a different car my husband suggestd that we look at the 2013 Ford Sho so we did. After the explanation of features and benefits that the car has over the amazing interior I fel suggestd that we look at the 2013 Ford Sho so we did. After the explanation of features and benefits that the car has over the amazing interior I felt comfortable playing the numbers game. Dave Hall is our sales consultant and though new to the company new what he needed to do in a smooth process. Trade in value was more than what we were expecting so that made us feel great and so did the final number on the selling price of the vehicle. They all made every stride to open doors for us and even offer us something to drink. Paperwork with Kay Horn was flawless and went quicker than ever before and my husband and I have purchased many new things in the past sso it was the moment we dreaded most of all. While taking delivery Dave made sure that it was cleaned, waxed, and buffed correctly so that I would feel great leaving in it. To sum up my review I will be bringing this dealership cookies!!! More

Be careful, they will try to take advantage of you. I found it very offensive and extremely unprofessional. I was stuck in a bad situation and wished I had my lawyer on hand to deal with the issues. I wi found it very offensive and extremely unprofessional. I was stuck in a bad situation and wished I had my lawyer on hand to deal with the issues. I will not ever go back and will tell everyone I ever speak to about purchasing vehicles to steer clear of Griffin Motors. More

Very Very Friendly!! After a terrible experience with another dealership because I am new to Wisconsin and don't have a local bank yet or a Wisconsin driver's license, this dealership was a PLEASURE to d another dealership because I am new to Wisconsin and don't have a local bank yet or a Wisconsin driver's license, this dealership was a PLEASURE to do business with!! Mark was knowledgeable on the used vehicles I was looking at and gave me the AutoCheck report on each one. Karen was very helpful and knowledgeable for financing and got me a GREAT RATE!! More

This group of misfits in the service department (Valerie and Curt) may be the most unprofessional people I have ever had the displeasure dealing with. They won’t tell you if the service is under warranty and Curt) may be the most unprofessional people I have ever had the displeasure dealing with. They won’t tell you if the service is under warranty unless you bring the car in. Then have the nerve to charge an evaluation fee before releasing the car. Have had my car in for the same problem every week for a month and a half. WILL NEVER BUY OR SUGGEST ANYONE EVER BUY FROM THIS DEALER. More

Purchasing a USED car through the dealership was, and continues to be a terrible experience. They implemented a NO HAGGLE policy while we were there. It is also very obvious that when they get a used continues to be a terrible experience. They implemented a NO HAGGLE policy while we were there. It is also very obvious that when they get a used car they put absolutely no work into it before putting it out for sale. The 2007 Ford Edge that we bought has had many, many problems in the 3 months that we have owned it. Overhead lighting doesn't work... The Vista Roof motor is breaking down.... The windshield washer injection units did not work... The front brakes on an 07' with 25,000 on it went out - - Rotors and all!!!! Which is extremely suspicious and should have been caught if they had done an inspection... And should have been fixed before they sold the car!!!! The car had also previously been in a serious front end collision so BE SURE YOU ASK FOR YOUR CARFAX REPORT!!! This dealiership is extremely shady = they don't work with you on trade-in pricing... We gave them a 05' Mustang - perfect condition, not a single scratch, not a single stain or ding... They only gave fair market value because they said it would need new tires and brakes..... REGULAR WEAR ON A VEHICLE!!!! I BET THEY DIDN'T EVEN CHANGE THE BRAKES BEFORE THEY SOLD IT.... It's probably company policy to lie and not fix cars before they resell them!!! The business practices on the part of GRIFFIN FORD in Waukesha, WI are horrible! I'm appaled that I purchased this car and will voice my opinion until everyone out there knows what kind of business they run! Save your money, save your time, DO NOT SHOP AT GRIFFIN FORD!!!!! WARNING!!!!!! Sean L. was our Sales person!!! More

I came in with a 98 escort (running perfectly) to trade, looking to buy a used Focus. I found one that I liked with the options that I wanted. Went through the haggle process, eventually settled on a price looking to buy a used Focus. I found one that I liked with the options that I wanted. Went through the haggle process, eventually settled on a price for the focus, then started on trade-in price. They said the used sales manager had to drive my escort first. I swear I heard the tires squealing and the engine racing as he pulled out onto Hwy 18. When he came back they said they could only give me $300 because the tranny is slipping. I said that is total crap, it was running perfectly. Went for a drive and sure enough, slipping between 1-2 and 2-3. My advice to you: never let someone drive your trade-in without you riding along, maybe then they will be less likely to abuse it. More