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Griffin Ford
Waukesha, WI
1,843 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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April 22, 2023
Fantastic experience. Wouldn’t have happened without John! His no pressure approach was very comforting and he was able to answer all questions I had. Wouldn’t have happened without John! His no pressure approach was very comforting and he was able to answer all questions I had. More
by Jim
Verified CustomerEmployees Worked With
Brandon, Glen Pavlovich, John Mannion
April 21, 2023
We had hoped to get a call about the status of the warranty work. We texted Jason, got nothing back and finally we called him after 4:30 (I believe)to check on the status of the car/find out when we c warranty work. We texted Jason, got nothing back and finally we called him after 4:30 (I believe)to check on the status of the car/find out when we could pick it up. Maybe we should have asked about how long it would take when we first dropped it off. Maybe we are 'old school ' in that we thought we would get a status update. ( We called Griffin to find out when the service department closed. Found out that it was 6:00. We also asked when the cashier's office closed. Found out that was 7.) I guess we are frustrated in what we felt was the lack of communication. When I did speak with Jason (5:15?), and asked if and when the vehicle would be ready, he just kept saying he was working on the paperwork. Never got a direct answer to our questions, so we decided to drive to Griffin and wait. Before we left our house, he called and said how much the bill was and that it was ready. We are not displeased with the work, but more disappointed about what we perceived as lack of communication. We will most likely only return for the oil change/tire rotation package that is on my car. We had issues with my husband's F-150 in the past at Griffin, and we no longer bring that vehicle for service. Don't even get us started on other issues. The big guy in parts is so incredibly rude and had no customer service decorum. Neither of us can understand how he continues to work for Griffin. More
by DJENSON@WI.RR.COM
Employees Worked With
Jason
April 16, 2023
Great service! Knowledgeable and friendly. And when I left my garage door opener in my old vehicle, they went above and beyond to get it back to me. Knowledgeable and friendly. And when I left my garage door opener in my old vehicle, they went above and beyond to get it back to me. More
by lwhittemore
Employees Worked With
MITCHELL DINN
April 15, 2023
Fast easy process. Frank found exactly what I was looking for in less than a day. Mel was great to work with. 10 out of 10 Frank found exactly what I was looking for in less than a day. Mel was great to work with. 10 out of 10 More
by wjeffery73
Employees Worked With
Frank Ballendux, Glen Pavlovich
