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Griffin Ford
Waukesha, WI
1,841 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Verified Customer
April 27, 2023
Great staff met me up by the car showed me everything I wanted to see very fast. I’m filling out paperwork and having a car ready when I came to pick it up can’t do better. Thank you. wanted to see very fast. I’m filling out paperwork and having a car ready when I came to pick it up can’t do better. Thank you. More
by dsbell1951
Employees Worked With
Glen Pavlovich, MITCHELL DINN
April 26, 2023
A friend recommend this place but I won’t do the same for my friends ! Definitely not customer service driven on my experience so far! Have been waiting over a week for a call back from a service manager to my friends ! Definitely not customer service driven on my experience so far! Have been waiting over a week for a call back from a service manager to deal with a warranty issue of my recently purchased vehicle! Hopefully other ford dealerships can do the warranty if it's going to be this way! The purchase was a flawless transaction I must add but yeah! Maybe the first and last at this location! More
by Pppramos1
Employees Worked With
Frank Ballendux
April 22, 2023
The entire process of the purchase went so smooth. I believe it was the best car buying experience I have ever had and I have purchased many cars great dealership and great people to work with. I woul I believe it was the best car buying experience I have ever had and I have purchased many cars great dealership and great people to work with. I would definitely go back. More
by Regency04
Employees Worked With
Sam, COREY BROUSSARD
April 22, 2023
Fantastic experience. Wouldn’t have happened without John! His no pressure approach was very comforting and he was able to answer all questions I had. Wouldn’t have happened without John! His no pressure approach was very comforting and he was able to answer all questions I had. More
by Jim
Employees Worked With
Brandon, Glen Pavlovich, John Mannion
April 21, 2023
We had hoped to get a call about the status of the warranty work. We texted Jason, got nothing back and finally we called him after 4:30 (I believe)to check on the status of the car/find out when we c warranty work. We texted Jason, got nothing back and finally we called him after 4:30 (I believe)to check on the status of the car/find out when we could pick it up. Maybe we should have asked about how long it would take when we first dropped it off. Maybe we are 'old school ' in that we thought we would get a status update. ( We called Griffin to find out when the service department closed. Found out that it was 6:00. We also asked when the cashier's office closed. Found out that was 7.) I guess we are frustrated in what we felt was the lack of communication. When I did speak with Jason (5:15?), and asked if and when the vehicle would be ready, he just kept saying he was working on the paperwork. Never got a direct answer to our questions, so we decided to drive to Griffin and wait. Before we left our house, he called and said how much the bill was and that it was ready. We are not displeased with the work, but more disappointed about what we perceived as lack of communication. We will most likely only return for the oil change/tire rotation package that is on my car. We had issues with my husband's F-150 in the past at Griffin, and we no longer bring that vehicle for service. Don't even get us started on other issues. The big guy in parts is so incredibly rude and had no customer service decorum. Neither of us can understand how he continues to work for Griffin. More
by DJENSON@WI.RR.COM
Employees Worked With
Jason
