Griffin Ford

used car purchase The people I dealt with really helped in securing this car. After months of getting Carfax reports I finally got the car I wanted, at the price I want The people I dealt with really helped in securing this car. After months of getting Carfax reports I finally got the car I wanted, at the price I wanted, and too boot it was less than a mile away. They really didn't have to sell me the car as much as get the price I could afford.{ the waiting area needs a little reading material update} More

Good job My time with Griffin Ford is time well spent. Problems are handled with skill and professionalism. Service is number one, people are helpful and willi My time with Griffin Ford is time well spent. Problems are handled with skill and professionalism. Service is number one, people are helpful and willing to help. More

My salesman was so very nice, & explained everything. I have always had excellent service there! I accidentally got there an hour early, & was told that they would try to get the cat in as soon as possibl I have always had excellent service there! I accidentally got there an hour early, & was told that they would try to get the cat in as soon as possible. They did 45 minutes earlier than my appointment. More

Service Starve A knew I was in a bind due to recent tornados. He was able to assure me and delivery on a promise that I would be provided transportation no Starve A knew I was in a bind due to recent tornados. He was able to assure me and delivery on a promise that I would be provided transportation no matter how long repairs would take. Steve went above and beyond. Thx More

Good Emergency Service My truck broke a tie-rod mid-morning on my day off. The repair shop couldn't guarantee same-day service because the suspension specialist had already My truck broke a tie-rod mid-morning on my day off. The repair shop couldn't guarantee same-day service because the suspension specialist had already left about noon. But they called with the estimate about 2 hours later, and had the truck ready to pick up before 6:00 PM! Good service and accurate estimate made the experience as painless as possible. Definitely would recommend this service center (it is my usual go-to repair shop). More

Sales and service so good I bought 2 new Fords We purchased 2 new Fords from Griffin Ford and Frank Ballendux in a 2 month time frame. Not only are the 2019 Explorer and F150 Lariat great vehicles We purchased 2 new Fords from Griffin Ford and Frank Ballendux in a 2 month time frame. Not only are the 2019 Explorer and F150 Lariat great vehicles for us, the delivery and training were flawless. I have already mastered the upgraded technology....who knew I could receive text messages on my display AND have the digital voice read them to me while I keep my aging eyes on the road? Even Henry Ford couldn’t have imagined power, comfort and technology like this. Seriously, as a member of the over 65 Club, the technology has become pretty easy to master and very intuitive. When I got confused, all I needed was to look at one of the Ford video links that are referenced and my questions were cleared up. Frank is very easy to work with and his service guys called me back immediately when I had a question about the key fob.....operator error on my part. I checked pricing at 3-4 dealerships and Griffin was very the best for these vehicles. You can trust these people. More

Professional, friendly service that's reasonably price. Took my vehicle into the shop right in time. Directed me to the spacious, comfy, wifi equipped lounge where TV, reading material, free refreshments Took my vehicle into the shop right in time. Directed me to the spacious, comfy, wifi equipped lounge where TV, reading material, free refreshments and snacks were all available. Had "The Works" package done - synthetic blend oil & filter change, tire rotation, inspection and fluid top offs. They also plugged a slow leaking tire for me. I was in and out in less than an hour. Sadly, I had to return for my lug key. The technician forgot to put it back in my vehicle. I should have double checked before driving home. I called to have it set aside and the Service Advisor gave me a certificate for my next visit. Couldn't be happier. More

Always friendly and understanding The staff, Steve and Jeff especially are always friendly and patient as I try to describe issues with my vehicles. They never discount or doubt any of The staff, Steve and Jeff especially are always friendly and patient as I try to describe issues with my vehicles. They never discount or doubt any of my descriptions and have taken personal time to test drive my vehicle when needed. Thank you Griffin service department! More

Easy to do business with I was looking for a early 2000’s Thunderbird and spoke with Nick Griffin only to find that they didn’t have one on the lot. Nick volunteered to look I was looking for a early 2000’s Thunderbird and spoke with Nick Griffin only to find that they didn’t have one on the lot. Nick volunteered to look around and see what might be available. He called me a few days later with a few options We discussed and settled on a 2004 and Nick arranged to transfer the car into Griffin Ford It took about 10 days but the car was as described and looks great Throughout the process, I was kept in the loop More

Excellent Customer Service We were interested in a used car that we could use to tow behind a Motor Home. Based on prior experience and current research, we looked for a Ford. W We were interested in a used car that we could use to tow behind a Motor Home. Based on prior experience and current research, we looked for a Ford. We found a Focus at Griffin. I contacted Griffin online Sunday evening, and was contacted by Dave Nutt on Monday morning. He invited me to come in for a test drive. We were very impressed with Dave's approach to the sale. He provided all information requested, and other important information to consider. He was respectful of our time, and was not high pressure. We agreed on a price, and he took care of everything from there. We settled on a time for pick up with minimal time and effort. He met with us briefly when we arrived, and introduced us to Alex Calarco to handle the paperwork. Our agreed price was exact to the penny on the paperwork, and Alex gave us options of adding various overages. He was not high pressure, but rather just provided adequate information for making a decision. We had an excellent experience throughout the process, and would highly recommend Griffin Ford. More