Griffin Ford
Waukesha, WI
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Just ok Third times the charm I guess. This was my 3rd appointment to be set up for the same issue. First 2 where scheduling issues. After making a appointmen Third times the charm I guess. This was my 3rd appointment to be set up for the same issue. First 2 where scheduling issues. After making a appointment l Taking off work the first time because only appointment they had. They said it was never scheduled even though I got a comformation email. 2nd time went there and they said they had to reschedule due to 4 other cars there for same reason. 3rd time got in there but they said they would give me a free car wash and never did. Just not the place that does what they say they will do. I would never go back again. More
Awesome In and out in the same day with a free car wash. Very nice customer service. The staff was very curious and made me feel appreciated. In and out in the same day with a free car wash. Very nice customer service. The staff was very curious and made me feel appreciated. More
I am grateful Jim was helpful as I never had an accident before and had no idea what to do he was very professional and willing to explain everything Jim was helpful as I never had an accident before and had no idea what to do he was very professional and willing to explain everything More
Great Customer satisfaction The gentleman in the service department let me know that I was getting a full inspection of my brakes before any work was to be done. Because of this The gentleman in the service department let me know that I was getting a full inspection of my brakes before any work was to be done. Because of this I only had to get front brakes done and saved me a lot of money which I'm very grateful for. I will continue to go to Jack Griffin for all my service needs. More
Oil Change In for an oil change. In and out quickly with no other issues. Looked at new car display while waiting. Found out Focus and another car are being or h In for an oil change. In and out quickly with no other issues. Looked at new car display while waiting. Found out Focus and another car are being or have been discontinued. More
Excellent service The service department is always quick to attend to your needs upon arriving. Smiling and pleasant with great customer service, Thank you for all you The service department is always quick to attend to your needs upon arriving. Smiling and pleasant with great customer service, Thank you for all you do!! More
Did not complete work at time promised. Scheduled appointment on Fusion Energi for recall on charger. Told it would be done by noon. Dropped of night before for immediate start next morning. Scheduled appointment on Fusion Energi for recall on charger. Told it would be done by noon. Dropped of night before for immediate start next morning. At 1:30 next afternoon car was looked at for the first time and I received call that work could not start until old charger was brought in (was never told this when appointment was set). Forced to take extra 50 minute drive to get part and did not finish with work until 5:30 at night. John in service left early so I had to deal with/reexplain situation all over again to service department. More
Service work completed n Thu, Jul 25a The service performed on my 2015 Ford Escape was completed as requested, was completed on time and performed to my satisfaction. Griffin Ford Linco The service performed on my 2015 Ford Escape was completed as requested, was completed on time and performed to my satisfaction. Griffin Ford Lincoln Mercury in Waukesha, Wisconsin is the only location that I will allow to perform any and all service on my vehicle. I highly recommend them for all of your automotive needs. More
Good customer service When the service was taking a long time due to unforeseen challenges with my car they offered me a loaner vehicle so I could get my other stuff done a When the service was taking a long time due to unforeseen challenges with my car they offered me a loaner vehicle so I could get my other stuff done and not waste my entire day. More
The people are professional, knowledeable, friendly. The people were professional, friendly, & informed. This is the 2nd new vehicle we have purchase from the Griffin. We have also suggested others sto The people were professional, friendly, & informed. This is the 2nd new vehicle we have purchase from the Griffin. We have also suggested others stop by a shop. Jay Hargraeves More