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Griffin Ford

Waukesha, WI

4.7
1,842 Reviews

1940 E Main St

Waukesha, WI

53186

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Showing 1,842 reviews

August 01, 2019

Just ok Third times the charm I guess. This was my 3rd appointment to be set up for the same issue. First 2 where scheduling issues. After making a appointmen More

by Dhicks0610
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mark Linsmeier
Aug 06, 2019 -

Griffin Ford responded

Thank you very much for the feedback on our scheduler. We have reached out to our vendor to remedy the situation in the future. We apologize for the miscommunication and inconvenience you experienced. That certainly is not the way we strive to do business. Please know you are welcome back anytime for the promised car wash too! We hope you would reconsider a visit to Griffin Ford as we are committed to continuous improvement and feel what you experienced was just the perfect storm. Take care.

More
August 01, 2019

Awesome In and out in the same day with a free car wash. Very nice customer service. The staff was very curious and made me feel appreciated. More

by Starzrl25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Stuckemeyer
Aug 06, 2019 -

Griffin Ford responded

Thank you for taking the time to leave us your feedback! It is certainly appreciated, as is your business. Take care on the roads ahead.

August 01, 2019

I am grateful Jim was helpful as I never had an accident before and had no idea what to do he was very professional and willing to explain everything More

by Bcnursie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim S
Aug 06, 2019 -

Griffin Ford responded

Thank you very much for the shout out to our staff member, Jim. We all certainly appreciate it. Griffin Ford is here to serve you, whenever you need. Let's hope it won't be an unexpected visit like you just had. Take care on the roads ahead.

August 01, 2019

Great Customer satisfaction The gentleman in the service department let me know that I was getting a full inspection of my brakes before any work was to be done. Because of this More

by EShaw81
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JOHN CLARK
Aug 06, 2019 -

Griffin Ford responded

Thank you so much for your repeat business and kind review. Everyone at Griffin Ford truly appreciates it. Take care until we meet again.

August 01, 2019

Oil Change In for an oil change. In and out quickly with no other issues. Looked at new car display while waiting. Found out Focus and another car are being or h More

by SAWRIGLEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Ballendux
Aug 06, 2019 -

Griffin Ford responded

Yes, we are so sad to see some of those great cars go! Thank you for your visit to Griffin Ford and your kind review. We all certainly appreciate it. Please let us know if we can do any more for you.

August 01, 2019

Excellent service The service department is always quick to attend to your needs upon arriving. Smiling and pleasant with great customer service, Thank you for all you More

by BLVANROO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve- service
Aug 06, 2019 -

Griffin Ford responded

Thank you! We love to read reviews like yours. Griffin Ford works so hard to deliver an excellent experience to all our guests. We appreciate your acknowledgement.

August 01, 2019

Did not complete work at time promised. Scheduled appointment on Fusion Energi for recall on charger. Told it would be done by noon. Dropped of night before for immediate start next morning. More

by notimpressed
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John in service
Aug 20, 2019 -

Griffin Ford responded

Hello and thank you for your feedback. Griffin Ford is sincerely sorry for the mix-up and the inconvenience it caused you. Yes, the recall on the charger would involve you bringing the charger into us. We apologize to you and hope that all is well now with your vehicle. Take care.

August 01, 2019

Service work completed n Thu, Jul 25a The service performed on my 2015 Ford Escape was completed as requested, was completed on time and performed to my satisfaction. Griffin Ford Linco More

by Waukdude
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve A. Ahrens
Aug 06, 2019 -

Griffin Ford responded

Thank you for your feedback. That is wonderful to hear! Griffin Ford appreciates your repeat business, too! And, we love when our customers feel they can recommend our services. For that we are truly grateful to you.

August 01, 2019

Good customer service When the service was taking a long time due to unforeseen challenges with my car they offered me a loaner vehicle so I could get my other stuff done a More

by Tina S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve
Aug 06, 2019 -

Griffin Ford responded

We were happy to help you out! Thank you very much for your business and kind review. Griffin Ford loves to hear back from our customers, as it is truly valued. Take care.

August 01, 2019

The people are professional, knowledeable, friendly. The people were professional, friendly, & informed. This is the 2nd new vehicle we have purchase from the Griffin. We have also suggested others sto More

by RJAYHARGREAVES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Griffin
Aug 06, 2019 -

Griffin Ford responded

Thank you for your great review and repeat business! Griffin Ford truly values it. We cannot tell you how much your recommendation and complete satisfaction means to us. Take care until we meet again.

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