Griffin Ford

Excellent The availability, staff, service were excellent. The girl who registered me, explained what they did was outstanding. Sorry, I was preoccupied & did The availability, staff, service were excellent. The girl who registered me, explained what they did was outstanding. Sorry, I was preoccupied & didn’t note her name. Thanks for having competent people. More

Tire replacement Very good service people who catered to my special requests and not only understood the mechanics of wheel balancing and tire installation, but had t Very good service people who catered to my special requests and not only understood the mechanics of wheel balancing and tire installation, but had the appropriate equipment onsite. More

Fast, friendly, frugal, dare I say fun? Griffin is unlike other dealers I've been to. Friendly at every touchpoint. Engaged and knowledgeable staff. Looking out for you too, asking for examp Griffin is unlike other dealers I've been to. Friendly at every touchpoint. Engaged and knowledgeable staff. Looking out for you too, asking for example if it is really worth 2 hours of hunting down a super minor electrical issue. Then let me make the choice. Waiting area is comfortable and they have coffee and snacks and wifi. More

Good service and helpful staff. My routine service visit was completed promptly and the service advisor carefully explained all the details. The service advisor was very friendly. I My routine service visit was completed promptly and the service advisor carefully explained all the details. The service advisor was very friendly. I have dealt with Griffin for several years and will definitely return. Good service is the primary reason I continue to purchase new cars at Griffin. More

So thankful! I was told by the collision shop that my front tires were too dangerous to drive on and THAT day, John got me in for service! Extremely grateful! I was told by the collision shop that my front tires were too dangerous to drive on and THAT day, John got me in for service! Extremely grateful! More

Little frustrated Brought car in for a repair on a speed sensor, but they weren't able to check the car for a transmission leak which I found out about at an appt prior Brought car in for a repair on a speed sensor, but they weren't able to check the car for a transmission leak which I found out about at an appt prior to this one at an oil change there. Told me, transmission tech wasnt in. I drove all the way from Racine to get some things taken care of. Pretty frustrated, Arlo More

Ford Edge Warranty Repair Griffin’ s friendly courteous staff took care of the warranty work on my Ford Edge. And their courtesy service was a avid send. Thanks guys Griffin’ s friendly courteous staff took care of the warranty work on my Ford Edge. And their courtesy service was a avid send. Thanks guys More

Great service The team at Griffin Ford is the best i have worked with. I would recommend the dealership to anyone that is in the market for a new vehicle. The team at Griffin Ford is the best i have worked with. I would recommend the dealership to anyone that is in the market for a new vehicle. More

Great new car delivery Pete Tagtow was able to accommodate an earlier delivery of my F150 due to a conflict. He kept the process moving while we waited for the Finance perso Pete Tagtow was able to accommodate an earlier delivery of my F150 due to a conflict. He kept the process moving while we waited for the Finance person pulled together the necessary paperwork we needed to sign. One question, made a sizable payment by check but never received a receipt? More

Busy but effective I have often praised the service and attentiveness of Griffin service to my friends. My most recent visit was acceptable but it was not of the same ca I have often praised the service and attentiveness of Griffin service to my friends. My most recent visit was acceptable but it was not of the same category. When scheduling the service long in advance, I told the service scheduler a specific matter that needed to be fixed. It was fixed. I also told the scheduler that I wanted a complete evaluation of the condition of my vehicle to determine if I would keep it or buy a new car. When I arrived for the scheduled service, the service person was totally unaware of the second very important purpose and told me about numerous limitations in making the evaluation given how busy and understaffed they were that day. I felt like I did not get the information needed to make a decision about my car. More