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Griffin Ford

Waukesha, WI

4.8
1,843 Reviews

1940 E Main St

Waukesha, WI

53186

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Showing 1,843 reviews

August 14, 2019

Excellent service. Had a great experience with the airbag recall on my Mustang. Service was fast and good. Dealership was very close and convenient so that's why I took More

by Bruce C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve in service
Aug 14, 2019 -

Griffin Ford responded

Oh, we are so happy things worked out so well for you. And, that things were convenient!!! Griffin Ford works hard to try and make the process simple and fast for our customers So glad you felt that. Take care!

August 14, 2019

my overall experience at Griffin was fair my salesman was not pushy on selling me a car, however in the 2 Saturdays we were in, we never were offered a beverage. The salesman never acknowledge More

by Misty0818
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Loren Sweeney, Peter Tagtow
Aug 20, 2019 -

Griffin Ford responded

Hi Misty and thank you for this feedback. Griffin Ford sincerely apologizes to you for not offering you a refreshment when you were in our dealership. You can see from the way we stock our lounge that we do indeed try and make our customers feel comfortable. We are sorry for this oversight. Our General Manger, Loren has reached out to you too. After going back and forth (and beating the deals you were receiving from other local dealerships each time) we felt you had accepted our offer for your trade and this purchase with confidence. We even came down another $500 at the very end to assure your satisfaction. We are sorry about Works packages, but the new Ford Pass program allows you to earn points at each service visit to cover things like that. So, perhaps that is a consolation to you. We wish you well.

August 13, 2019

F-150 service Thorough, knowledgeable and friendly staff. Really sincere about wanting to help resolve any issues and service my truck. I appreciate all that the More

by STREVINO0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve
Aug 14, 2019 -

Griffin Ford responded

You are most welcome! We love to be of service to our customers at Griffin Ford. And, we are thrilled to hear you feedback. Take care until we see you again!

August 13, 2019

Vehicle purchase made easy Louie was very helpful, knowledgeable and extremely patient. Louie gave me clear explanations of the different options. He also kindly set up some o More

by Carol H
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phil DeSalvo (finance) was also very kind and patient , Louie Holguin
Aug 14, 2019 -

Griffin Ford responded

We are so happy to hear that! Yeah Louie!! Thank you very much for your kind acknowledgement. Please know Griffin Ford values your business and is always here to help. Take care on the roads ahead.

August 12, 2019

Always a good experience whether I am purchasing a vehicle or getting service done. The waiting area is also great and has lots of good drink and food selection. More

by NJKESTLY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Ballendux
Aug 14, 2019 -

Griffin Ford responded

Thank you for this acknowledgement. Griffin Ford recently upgraded our offerings in the customer waiting area. We are so pleased to hear you noticed! Please know your repeat business is of great value to us. We're honored to serve you.

August 12, 2019

Griffin Ford Friendly service with a large well appointed waiting room. Fast servicevice including a car wash with chocolate chip cookies left for me in the car. More

by Mark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luke Alva
Aug 14, 2019 -

Griffin Ford responded

Yum! Those are good, right? We truly value your business at Griffin Ford and appreciate you leaving us this feedback. Take care until we meet again!

August 12, 2019

As always, great Everyone is always happy to help, polite, friendly, a joy to work with and makes us want to come back. We have 6 Ford vehicles and everyone is servic More

by TriTech
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve, Peter Tagtow
Aug 14, 2019 -

Griffin Ford responded

Wow! That is so great to hear. Thank you very much for your (repeat) business. Griffin Ford couldn't be happier that you continue to value our service. We look forward to seeing you next time!

August 12, 2019

Quick, fast and easy!!! Griffin ford was quick fast and easy! I took my car in for transmission service. I got my car back that same day. Matt was excellent to work with as w More

by Jmoney
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Miller, Mark Linsmeier, Peter Tagtow, Dave Nutt
Aug 14, 2019 -

Griffin Ford responded

We are here to serve you! Griffin Ford is so happy to hear all went well with your recent visit. Take care and please let us know if we can do any more.

August 12, 2019

Oil change I'm new to Wisconsin and was looking for a Ford Dealership to have my truck worked on. I choose Griffin do to proximity to where I live. Little did I More

by Weaser63
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lorraine Miller, Frank Ballendux
Aug 14, 2019 -

Griffin Ford responded

Thank you! And, welcome to Wisconsin. You are certainly appreciated at Griffin Ford and we hope to be of service to you for many years to come. Take care!

August 11, 2019

Good Experience First connected with Nick via email and was happy with his responsiveness and attention to detail. I wanted an aftermarket hitch and Nick was quick t More

by B C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Griffin
Aug 14, 2019 -

Griffin Ford responded

We are so pleased to hear Nick impressed you! Griffin is glad to have him. Thank you for your kind review and for your business! We all truly appreciate it. Take care.

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