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Griffin Ford

Waukesha, WI

4.8
1,843 Reviews

1940 E Main St

Waukesha, WI

53186

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Showing 1,843 reviews

August 27, 2019

Fixing of our Truck Unfortunately our truck that we leased in November got hit last week. Keith at Griffin Ford was extremely knowledgeable and explained the process to u More

by SchwB23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Ballendux
Aug 27, 2019 -

Griffin Ford responded

Ah, you ran into two of our best! Thank you very much for the kind words and your continued business with Griffin Ford. We all truly appreciate it. Take care!

August 27, 2019

Very courteous and prompt with service They helped me find a car, obtain an approval, complete financial paperwork, and hand me the keys to my new car in under 4 hours. More

by Anonymous
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Thompson, Alex Griffin
Aug 27, 2019 -

Griffin Ford responded

That is the way we like to get things done! Boom! Thank you very much for the kind words and acknowledgement of the service you received at Griffin Ford. And, take care on the roads ahead with that new vehicle!

August 26, 2019

Honest and reliable Sales guy kept it real. I had sone concerns about wheels etc. He said "they'll take care of it" and he did, after the sale too. More

by Hairfarmer79
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Miller
Aug 26, 2019 -

Griffin Ford responded

That's what we are all about at Griffin Ford in Waukesha! Thank you so much for the kind acknowledgment. We appreciate your business and your feedback and hope to see you again!

August 26, 2019

The future looks good!!! I have to say I was worried about the future of customer service especially in the automotive industry!nick griffin has eased my mind! It is a pleasur More

by Craig G
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Griffin
Aug 27, 2019 -

Griffin Ford responded

Thank you very much, Craig, for the kind words. We love hearing great feedback about our employees and the service our customers received at Griffin Ford. It is much appreciated. Please let us know if we can do any more for you!

August 24, 2019

Griffin Service Department I scheduled an appointment for new tires, brakes, alignment, wiper blades, oil change, and a car wash. They had me in and out in 3 and 1/2 hours. Exce More

by MSWYSOCKIRN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt in Service department., Mark Linsmeier
Aug 26, 2019 -

Griffin Ford responded

Hello and thank you so much for your feedback! Griffin Ford certainly appreciates it, as we do customers like you. Take care until we meet again.

August 22, 2019

Purchased Ford Explorer from budget lot Worked well with sales team and finance person. Purchase took longer than expected, however staff was kind and waiting room had snacks and beverages. More

by College car
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lorraine Miller, Jorge Plasencia, JOHN CLARK
Aug 22, 2019 -

Griffin Ford responded

Hello and thank you for your feedback on your recent experience at Griffin Ford. We certainly appreciate it. Our entire staff works so hard to earn your satisfaction. We are glad you were pleased. And, thanks for the shout out to our newer customer waiting area! You are welcome back any time!

August 20, 2019

Great service Love my 2010 Hybrid Ford Escape! Back to running like brand new! Steve Ahrens(sp?) was so very easy to work with He genuinely cared about us! Also More

by Hjfrazier88
Friendliness
Recommend Dealer
Yes
Employees Worked With
Steve Ahrens (sp?), Luke Alva
Aug 20, 2019 -

Griffin Ford responded

That is so wonderful to hear. Great vehicles, right? Griffin Ford truly appreciates your feedback and we love that you took the time to leave us some feedback. Take care until we meet again!

August 20, 2019

Tony was great. Customer service exemplary. We have purchased at least six vehicles from this dealer. Always great to work with them.we highly recommend both Griffin and Tony Miller to anyone i More

by Lake girl 538
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phil helped with finance, great at expkanations, Tony Miller
Aug 20, 2019 -

Griffin Ford responded

Lake Girl: You are are favorite review of the day! Thank you very much for these kind words about Griffin Ford and our staff. We strive to deliver just this sort of experience to all our guests. And, we LOVE repeat customers. We appreciate your recommendation and help in spreading the word about our dealership service. Take care.

August 19, 2019

Service 08.17.19 This service department has improved over the years and takes feedback seriously. They are a great group in the service department. They are the mai More

by JALDRICH38
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bri
Aug 20, 2019 -

Griffin Ford responded

Thank you very much for the acknowledgment of our tight group in the Service Department at Griffin Ford. We certainly appreciate your taking the time to provide us feedback. And, we appreciate your business! We hope to welcome you back.

August 19, 2019

Great experience Stopped to set up appointment for service, was able to get in right away. I worked with a Service Writer (Jon Schilder )for the first time who did an More

by Ralph
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Schilder
Aug 20, 2019 -

Griffin Ford responded

That is so wonderful to hear, Ralph! Thank you for your kind comments about your experience at Griffin Ford. We certainly appreciate them, as we do you! Take care until we see you again.

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