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Griffin Buick GMC
Monroe, NC
82 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 82 reviews
November 01, 2023
I found a 2011 Ford Mustang on Cars. com that i was very intrested in. I clicked the link and it took me to Griffin Buick. I quickly called and asked bout the car and was transferred to C com that i was very intrested in. I clicked the link and it took me to Griffin Buick. I quickly called and asked bout the car and was transferred to Chandler. After talking through some details we made a 3pm appt for me to come by and test drive and make a trade. I live to 2 1/2 hrs away in Virginia but immediately started my drive down. Due to traffic and road construction I got there at 3:20pm and the mustang was sitting there cleaned up and ready to go. While I was driving down, some of the other sales staff had serious inquiries about the car but Chandler made sure the it was held until I could get there. 3 hrs later the trade and paperwork was done and I was headung back to Virginia in the mustang. Chandler and the other staff were very friendly and made the entire process effortless. I wouldn't hesitate doing business with them again in the future. More
by sawburnett85
Employees Worked With
Chandler Blankenship, John Norman, Michael Moyer
November 01, 2023
Got another ENCORE ST. Tyler has been our salesman for quite a few years. He is very knowledgeable and helpful. Have been a customer there since 1995. Thanks again Tyler. Tyler has been our salesman for quite a few years. He is very knowledgeable and helpful. Have been a customer there since 1995. Thanks again Tyler. More
by thomashorton1954
Employees Worked With
Tyler Sheldon, Michael Moyer
October 26, 2023
Service is unprofessional on the weekends, they broke my glovebox while changing cabin filter and then the supervisor spoke to me as I was stupid. glovebox while changing cabin filter and then the supervisor spoke to me as I was stupid. More
by MWakefield
Employees Worked With
Scott and Richard
September 14, 2023
I brought my car in for the ABS light and a "sloshing" noise. First, I was told it would two days to fix. Those two turned into three, and I missed an important medical treatment because I had no car. Whe noise. First, I was told it would two days to fix. Those two turned into three, and I missed an important medical treatment because I had no car. When I picked up the car (late Friday), I was told by Scott J. another part was needed, and they would install it and not charge for the labor. I said I could not miss another medical treatment, but, if I could bring it back on Monday afternoon or Tuesday morning, that I would do so. I brought it back, but at check out, I was charged for the labor. They only knocked off $50 from the bill. I purchased this car from them and have never been disappointed, but I am out nearly $3000 and the car still has the sloshing sound. I could have had the ABS repaired for around $500. I was considering purchasing a new Buick, but NO MORE. I found Scott condescending, and he practiced no communication. If I did not call, I heard nothing from the service department. Even when we were going from the promised 2 days to 3, if I had not called, they would have shut down for the evening, and I would still be waiting. It will be an inconvenience to locate a new repair shop for the car, but without trust and goodwill, there is no customer loyalty on my part. Scott even said after he knew I was less than pleased, "I think you're a nice lady, aren't you?" I told him I was a military brat and a military wife and taught high school English for 40 years. Nice ladies do not survive any of those, especially in the South. I have written a formal complaint to Mr. Fridrich, though I do not expect much will be done. Bye, bye, bye! I would say the gentleman who drove me back and forth to my home was friendly and well mannered. Thank you, Albert. You were the shining star in this madness. More
by fitzwilliamrichard
Employees Worked With
Scott Jones "D-"; Albert Thomas "A"; Anita Thomas "A"
April 11, 2023
Made a appointment to have my car serviced/fixed. I was told by Charles the service adviser that the parts were available at the dealership to fix my car. I have been waiting 11 months for the parts. I was told by Charles the service adviser that the parts were available at the dealership to fix my car. I have been waiting 11 months for the parts. After arriving at the dealership I was told that they Did Not have the parts. It is one hour and a half from my home to the dealer, three hours round trip. I lost a day of work plus gas and wear and tear on my vehicle.Needless to say I am not very happy with Griffin Buick GMC in Monroe N.C. I definitely would not recommend this service department to anyone. More
by huntmaster
Employees Worked With
Charles
March 01, 2023
My wife purchased a new Envision and being an employee I told the team I would bring it home not to worry about the delivery. The sales team said no and worked it out to meet with my wife and do a full deli told the team I would bring it home not to worry about the delivery. The sales team said no and worked it out to meet with my wife and do a full delivery...What a team Thank you More
by Gfridrich
Employees Worked With
Tyler Sheldon, Chandler Blankenship, John Norman, Michael Moyer, Miguel Leon, Tom Chengelis
February 15, 2022
I bought my third vehicle from Tyler Saturday. He does an awesome job and takes care of everything. Completely satisfied with my buying experience. I will recommend anyone going to Tyler to purcha He does an awesome job and takes care of everything. Completely satisfied with my buying experience. I will recommend anyone going to Tyler to purchase a vehicle! More
by tgantt42
Employees Worked With
Tyler Sheldon
February 01, 2022
Miguel was great to work with. We enjoyed working Miguel was great to work with. We enjoyed working with Michael in finance also. Overall experience was great. Miguel was great to work with. We enjoyed working with Michael in finance also. Overall experience was great. More
by patover65
Employees Worked With
Michael Moyer, Miguel Leon
