Grieco Mazda of Delray Beach

Worst experience in 50 years do not waste your time there,/sales Manager refused to negotiate a deal, unfair to Senior Citizens, use another dealership in Palm Beach or Broward county, never been to a there,/sales Manager refused to negotiate a deal, unfair to Senior Citizens, use another dealership in Palm Beach or Broward county, never been to a dealership where a deal could not be reach, GREED. More

My faith in American business ethics was restored tonight, at least temporarily, when I was contacted by Charles Simmons, Service Manager of Grieco Mazda in Delray Beach. I had experienced a number o tonight, at least temporarily, when I was contacted by Charles Simmons, Service Manager of Grieco Mazda in Delray Beach. I had experienced a number of technical and communication issues a day earlier when my vehicle was being serviced by his department, and I was expecting our phone call to be the standard adversarial discussion with management taking a hard line. I was shocked when Mr. Simmons listened patiently to the litany of concerns I had and immediately rectified the situation. This was a rare occurrence for me and probably would be for most consumers. Imagine, a manager actually managing, doing the right thing in acknowledging a complaint, preserving the integrity of his business and retaining what now will be a loyal customer. I am grateful for Mr. Simmons' professionalism and principles. More

Just another overpriced dealer attempting to price gouge. If you look you’ll see the State of Rhode Island is investigating two dealerships in that tiny state owned by Grieco for doing just that. Make sur If you look you’ll see the State of Rhode Island is investigating two dealerships in that tiny state owned by Grieco for doing just that. Make sure you price out the entire country BEFORE signing anything here or any of their dealerships. You really have to be careful. It’s gotten to where you might get a fair deal from a used car lot of any of these new car dealers More

Worst car buying experience ever. They didn't pay off my trade and put me in default on my trade. The brand new 2023 CX9 was not running after 2 weeks. Staff is extremely rude and They didn't pay off my trade and put me in default on my trade. The brand new 2023 CX9 was not running after 2 weeks. Staff is extremely rude and unprofessional. I asked to speak to the GM and was sandbagged by a young woman that just asked me to calm down. I am furious and would never buy a vehicle from here again. More

Hands down the best car buying experience I’ve ever had . The reps and management was so helpful which made things easy and fluid . I’ve never had anyone yet alone a car dealership be so helpful and understa The reps and management was so helpful which made things easy and fluid . I’ve never had anyone yet alone a car dealership be so helpful and understanding. Beyond thankful to this group of people! I’ll forever be a Mazda fan for life now . More

Very disappointed in the service department of this dealership. I have been to this dealer on 4-5 occasions to fix the same issue, and the problem has still not been fixed. They don't seem to keep reco dealership. I have been to this dealer on 4-5 occasions to fix the same issue, and the problem has still not been fixed. They don't seem to keep records of any of the previous times I have been in for service, and always want to start from step 1- I then either have to leave my car overnight or schedule another day to come back. On my last trip, I was told they were ordering a part for me and would contact me when it was in. When I called a month later to follow up, they had no record of ordering anything for me or a technician reporting the need for the part!! I then tried on multiple attempts to contact different service advisors and supervisors, and they either wanted me to start all over again or mostly I just never received a phone call back. The service department is poorly managed and very unprofessional. More

As a mazda family we are extremely disappointed in a recent experience regarding service we had. This was our first of three mazdas from this dealership and will 100%, undoubtedly, be our last car from recent experience regarding service we had. This was our first of three mazdas from this dealership and will 100%, undoubtedly, be our last car from this dealership & mazda in general. I brought my 2016 Mazda 6 into the service center because ALL of the paint on the roof had failed, and the paint on my hood & trunk was also starting to fail. I decided to take it back to the dealership i purchased it from in order to give them a chance to make the situation right (for context, most of this cars life has been spent in an A/C’d garage, & its paint has failed worse than all of our work trucks). They told me that due to the age of my car they would not cover the cost of repainting the roof/hood, but quoted me at $686 for the repair and offered a $250 credit. While I was upset that i was sold a car with a poor paint job, I thought ≈ $400 was not an unfair price and agreed to have the work done. They offered me a loaner car, which was extremely dirty on the interior & exterior, but I let this go because it was complimentary. After an entire week I finally receive a call telling me my car is ready. As i go to pay for it i see the bill is over $730. Despite what i was led to believe, the $250 credit was already applied and the bill was much higher than anticipated. Once I paid, and subsequently vowed to never be mislead by this dealership again. I walked out to my car only to find it absolutely trashed in dust. Turns out they couldn’t be bothered to wash it, so when i took it home and removed some of the dust I found numerous scratches in 3/4 of my doors. I immediately took my car back to mazda to show them & they informed me there was nothing they could do about it and gave me the card of the people who they source their work to. Huh? You give me my car back in worse condition, charge me almost a grand, and then make me drive all over delray to find the shady shop that you have do your work?! I see every negative review has been given the GMs email address so i have proactively reached out to him, and will gladly revise my review if this is rectified. There is no excuse for such lazy mismanaged service, I am genuinely debating whether or not I should contact my credit card company to issue a charge back because everything about this seems fraudulent. More

Had a wonderful experience at the dealership. Came to do a trade in an was left satisfied. They had a DJ outside and was even doing a BBQ for the customers. I was helped by Mo who helped us find Came to do a trade in an was left satisfied. They had a DJ outside and was even doing a BBQ for the customers. I was helped by Mo who helped us find the right vehicle with his recommendations and knowledge of all the vehicles we were interested in. Overall great experience and even the baby got to take home some treats and toys. Will definitely come back again! More

Annie thank you for always getting my Mazda CX-9 serviced so quickly and looking out for issues that can come up. I am on the road everyday and South Florida roads are full of nails and screws and I somehow so quickly and looking out for issues that can come up. I am on the road everyday and South Florida roads are full of nails and screws and I somehow always find them. If you buy a car at Grieco Mazda make sure you get the tire and wheel plan! It’s paid for its self! More

My name is xavies and I want to thank mr Todd Rizzo and Rebecca Asher for there wonderful customer service. They are the best in the world along with their other teammates they were patient with me they we Rebecca Asher for there wonderful customer service. They are the best in the world along with their other teammates they were patient with me they went above and beyond to ensure I was happy with my car choice. I'm so thankful and grateful for them you all Have made my life shine bright please if you are a upcoming customer please use this wonderful dealership as your choice they are the best. More