Grieco Mazda of Delray Beach

Be careful of deceptive pricing! ! If you have your own financing they will charge you an extra $1,000 unless you use their banks!!! I complained to the Finance manager and force ! If you have your own financing they will charge you an extra $1,000 unless you use their banks!!! I complained to the Finance manager and force them to compensate in the price of the car for the difference between my financing and the bank that they insisted I use in order to get their advertised price. Update: Shortly after this review. The GM (or someone) called me to find out how they could "make experience better". I had to cut the call shirt and asked them to call back another day. Since it already happened the only thing they could do (as in SHOULD) is to offer me some free stuff. 😳 More

GRIECO MAZDA OF DELRAY BEACH is not trustworthy! Do NOT do business with this dealership. Do NOT bring your car in for service at this dealership. I brought my car in to have work done and they g Do NOT do business with this dealership. Do NOT bring your car in for service at this dealership. I brought my car in to have work done and they gave me a written estimate. I told them to go ahead. Then when they were finished, they charged me twice the amount of the written estimate. I never agreed or authorized them to do the work for twice the amount of the written estimate. They refused to give my car back unless I paid them. I filed a Complaint against them with the Florida Department of Agricultural and Consumer Services for violating Florida Statutes Sections 559.905 and 559.909. Then they forged the written estimate they had originally given me to make it look as though I agreed to the higher price. If you’ve had this dealership charge you more than the written estimate, you should file a Complaint against them. They are dishonest. You should stay away from this business. More

Just bought a car from this dealership Chanel was very helpful,nice and patient.got fair price for my car. U need to make good deal ask for Chanel. She doesn’t give urp. helpful,nice and patient.got fair price for my car. U need to make good deal ask for Chanel. She doesn’t give urp. More

Ask for Moe, he is the only reason I did business with this dealership. An educated consumer will find value in his process and trust the way he has your best interest to get the deal you deserve. I empha this dealership. An educated consumer will find value in his process and trust the way he has your best interest to get the deal you deserve. I emphatically and unequivocally recommend you call and make an appointment with Mo if you want to buy a car from this dealership. More

Where do I even begin? Purchased a pre owned vehicle that I love btw...needed to be registered out of state. Allowed them to take care of that. What a mistake...overcharged for taxes and what not by almost I love btw...needed to be registered out of state. Allowed them to take care of that. What a mistake...overcharged for taxes and what not by almost 1200! Dozens of emails, which were rarely responded to, dozens of phone calls never returned and finally filed a complaint with the state...almost 8 months to get my money back and probably 50 hours of research, calls, emails and unnecessary paperwork.....JUST STAY AWAY..Its amazing how Frank Perrone the general Manager responds to Negative reviews within HOURS but wont take a phone call or respond to an email.....Our sales guy was really great....the rest of this shop....IS A DISASTER More

Dealership is PRICE GOUGING! Spoke to car manager "Seth." Came in to get numbers on a CX5. In less than one minute Seth informed me, "there would be no negotiation on a 2021 CX5 and I would have to pay above Came in to get numbers on a CX5. In less than one minute Seth informed me, "there would be no negotiation on a 2021 CX5 and I would have to pay above MSRP. Visit Mazda of Palm Beach! No Price gouging there! More

Moe was super helpful, knowledgeable, friendly and we highly recommend him - great experience. The dealership did not have the exact vehicle in store that we were looking for but Moe and the sales team w highly recommend him - great experience. The dealership did not have the exact vehicle in store that we were looking for but Moe and the sales team were super nice. More

My complaint is simple. We brought our CX5 in for a routine service before going on a long trip. They promised that they would take care of our needs such as an oil / filter change, tire rotation, chec routine service before going on a long trip. They promised that they would take care of our needs such as an oil / filter change, tire rotation, checking tire pressure, fluids, exterior car wash, etc. When I got the car home I immediately checked everything and found that, 1, The tires inflation was not checked. They were 28psi when we came in and 28psi when we got home. They should be 34psi. 2. The car was not washed. This is the second time this has happened. 3. The oil / filter change seems fine I would strongly recommend checking everything before leaving this dealership. I would mark the tires if you are having tire rotation and check tire pressure before and after. I guess they think that their customers will not double check their work. I'll bet most customers won't and don't It's very disheartening to think that you have to bird dog every maintenance but I will from now on. Also they have not yet returned any phone calls about this situation. Very disappointed. PS: This is our second car from Grieco Mazda and it may be our last. More

I purcased a used van and experienced disappointment to find the service engine light after about 120 miles, which indicates it had been reset to hide service required. Apparently others have had the same find the service engine light after about 120 miles, which indicates it had been reset to hide service required. Apparently others have had the same experience. Tires were at end of life according to codes on the tires. I appealled to the dealer. Salesperson blocked my emails and multiple levels of management have ignored them. Recommend any dealings with this business be very cautious/careful! More

DO NOT BUY A CAR FROM HERE. I bought a used white 2015 c300 4matic sedan, no negotiation needed, all cash. It was the easiest sale they’ve ever had. And they told me the car was serviced and good to go. I c300 4matic sedan, no negotiation needed, all cash. It was the easiest sale they’ve ever had. And they told me the car was serviced and good to go. I drove it off the lot and ten minutes later the engine light came on. I called the same day and returned it to their service department within an hour. They claimed that they sent the car to Mercedes Benz of Delray. They claimed that the issue was the gas cap. This first servicing took 3 days in total and was given the car back on the third day. When I drove the car again the next day and the engine light came back on. I returned it to their service department the following day. They claimed they would send it back to Mercedes Benz of Delray and promised to give a diagnostic report proving their claims. This second servicing took 3 days and I received the car on the third day. However when I received the car the second time, there was no diagnostic report from Mercedes Benz of Delray. Instead there was an invoice from a third party shop named King and Sons Motorcars. Debbie, the sales associate, and several managers claimed it was the gas cap on both occasions but the service records show than there was an error code for lean emissions at idle. After calling King and Sons Motorcars the technician confessed that he had cleared the stored code for the engine light. This does not fix the underlying engine light emissions issue. It just stops it the engine light from coming on. Selling a car with an emissions issue is illegal. I am an environmental engineer with a masters degree in my profession. Emissions regulations are enforced federally by the EPA in 40 CFR Subtitle C. State regulations enforce this law by checking emissions so that the gas exhaust meets EPA standards. The car they sold me did not meet these standards. Head Management, Ron, argued with me that it was not illegal. Ron argued with me that I would not receive a 3 day money back guarantee even though it was company policy. I qualified for the 3 day money back guarantee since the car had been in my possession for at most 2 days, which had been interrupted by 2 intermittent service events. Only after a two hour argument and constant disrespect did they agree to honor the 3 day money back guarantee policy. After receiving the car, I took it to Mercedes Benz of Delray myself and got a diagnostic report. The report revealed that the issue with the car was the fuel injectors - a repair cost with a minimum of 1200 dollars. I returned the car to Grieco Mazda of Delray two days later, within the 3 day money back guarantee policy period, and asked for a refund. They told me that a refund would take three days. This was a lie as I got my refund the same day after more arguing. However, when I asked for my refund a seperate general manager, who refused to introduce himself or give his name, was aggressive and yelled at me. When giving me the refund check, he slammed it on the desk before handing it over. He got so angry he flinched towards my direction as if he was going to hit me or attack me before walking away and ignoring anything I had to say. The head manager Ron threatened to stop the refund check (even though he had no grounds to do so) when confronted with their rude behavior. The worst customer experience I’ve ever received. If it had escalated any further I would’ve needed to call the police or sue. I can almost guarantee you they will resell that white 2015 c300 4matic sedan and not disclose the fact that the emissions issue is not fixed. Do not buy from here. More