Grieco Mazda of Delray Beach

My complaint is simple. We brought our CX5 in for a routine service before going on a long trip. They promised that they would take care of our needs such as an oil / filter change, tire rotation, chec routine service before going on a long trip. They promised that they would take care of our needs such as an oil / filter change, tire rotation, checking tire pressure, fluids, exterior car wash, etc. When I got the car home I immediately checked everything and found that, 1, The tires inflation was not checked. They were 28psi when we came in and 28psi when we got home. They should be 34psi. 2. The car was not washed. This is the second time this has happened. 3. The oil / filter change seems fine I would strongly recommend checking everything before leaving this dealership. I would mark the tires if you are having tire rotation and check tire pressure before and after. I guess they think that their customers will not double check their work. I'll bet most customers won't and don't It's very disheartening to think that you have to bird dog every maintenance but I will from now on. Also they have not yet returned any phone calls about this situation. Very disappointed. PS: This is our second car from Grieco Mazda and it may be our last. More

I purcased a used van and experienced disappointment to find the service engine light after about 120 miles, which indicates it had been reset to hide service required. Apparently others have had the same find the service engine light after about 120 miles, which indicates it had been reset to hide service required. Apparently others have had the same experience. Tires were at end of life according to codes on the tires. I appealled to the dealer. Salesperson blocked my emails and multiple levels of management have ignored them. Recommend any dealings with this business be very cautious/careful! More

DO NOT BUY A CAR FROM HERE. I bought a used white 2015 c300 4matic sedan, no negotiation needed, all cash. It was the easiest sale they’ve ever had. And they told me the car was serviced and good to go. I c300 4matic sedan, no negotiation needed, all cash. It was the easiest sale they’ve ever had. And they told me the car was serviced and good to go. I drove it off the lot and ten minutes later the engine light came on. I called the same day and returned it to their service department within an hour. They claimed that they sent the car to Mercedes Benz of Delray. They claimed that the issue was the gas cap. This first servicing took 3 days in total and was given the car back on the third day. When I drove the car again the next day and the engine light came back on. I returned it to their service department the following day. They claimed they would send it back to Mercedes Benz of Delray and promised to give a diagnostic report proving their claims. This second servicing took 3 days and I received the car on the third day. However when I received the car the second time, there was no diagnostic report from Mercedes Benz of Delray. Instead there was an invoice from a third party shop named King and Sons Motorcars. Debbie, the sales associate, and several managers claimed it was the gas cap on both occasions but the service records show than there was an error code for lean emissions at idle. After calling King and Sons Motorcars the technician confessed that he had cleared the stored code for the engine light. This does not fix the underlying engine light emissions issue. It just stops it the engine light from coming on. Selling a car with an emissions issue is illegal. I am an environmental engineer with a masters degree in my profession. Emissions regulations are enforced federally by the EPA in 40 CFR Subtitle C. State regulations enforce this law by checking emissions so that the gas exhaust meets EPA standards. The car they sold me did not meet these standards. Head Management, Ron, argued with me that it was not illegal. Ron argued with me that I would not receive a 3 day money back guarantee even though it was company policy. I qualified for the 3 day money back guarantee since the car had been in my possession for at most 2 days, which had been interrupted by 2 intermittent service events. Only after a two hour argument and constant disrespect did they agree to honor the 3 day money back guarantee policy. After receiving the car, I took it to Mercedes Benz of Delray myself and got a diagnostic report. The report revealed that the issue with the car was the fuel injectors - a repair cost with a minimum of 1200 dollars. I returned the car to Grieco Mazda of Delray two days later, within the 3 day money back guarantee policy period, and asked for a refund. They told me that a refund would take three days. This was a lie as I got my refund the same day after more arguing. However, when I asked for my refund a seperate general manager, who refused to introduce himself or give his name, was aggressive and yelled at me. When giving me the refund check, he slammed it on the desk before handing it over. He got so angry he flinched towards my direction as if he was going to hit me or attack me before walking away and ignoring anything I had to say. The head manager Ron threatened to stop the refund check (even though he had no grounds to do so) when confronted with their rude behavior. The worst customer experience I’ve ever received. If it had escalated any further I would’ve needed to call the police or sue. I can almost guarantee you they will resell that white 2015 c300 4matic sedan and not disclose the fact that the emissions issue is not fixed. Do not buy from here. More

Well run dealership Anthony and Seth went out of their way to make my transaction and deal exactly what I was looking for.. Not to mention the beautiful selection of vehicles they have in stock.. I highly way to make my transaction and deal exactly what I was looking for.. Not to mention the beautiful selection of vehicles they have in stock.. I highly recommend shopping at Delray Mazda for your next vehicle.. More

Swindling and scamming, like all usual dealerships. The car I was looking at was priced 10000.00, 25 dollars below KBB. I decided to call into the dealership to see if I can negotiate the price down. I The car I was looking at was priced 10000.00, 25 dollars below KBB. I decided to call into the dealership to see if I can negotiate the price down. I have cash in hand, ready to purchase, however, when I called in, they pulled a quick 1-2 on me, telling me that there are dealer's fees, tax, and tag registration. I already have a tag and I understand tax, but to charge $2500 dollars and bring the price of the vehicle from 10000.00 like they have listed on their site, to 12500 is just absurd. Don't deal with these clown dealerships. They say they are "running a business" but in reality, just swindling customers. More

I was told that the DRL recall would be addressed on my 2016 CX-5. They were waiting for parts. It's been two months and I can't get anyone to give me a status update. 2016 CX-5. They were waiting for parts. It's been two months and I can't get anyone to give me a status update. More

After leasing 2 cars I was told I would be receiving an agreed upon refund for final 2 months payments of old cars and disposition fee. It is now 6 weeks later and have been told my check was mailed twic agreed upon refund for final 2 months payments of old cars and disposition fee. It is now 6 weeks later and have been told my check was mailed twice. It is impossible to reach anyone via phone as no one picks up. Several employees have lied to me several times. After switching dealerships I guess I learned my lesson. I would never go back to this incompetent dealership More

Annie is very honest she will tell you what you need done on your car. She is very helpful and she is honest. There is no bs with her at all. She will tell you straight up what needs to be done. She works re on your car. She is very helpful and she is honest. There is no bs with her at all. She will tell you straight up what needs to be done. She works really hard. She doesn’t lie at all. She is awesome More

Great Experience Buying a car is one of my least favorite things to do. I do have to say that the experience at Grieco Mazda was fantastic. No one was pushy, not too Buying a car is one of my least favorite things to do. I do have to say that the experience at Grieco Mazda was fantastic. No one was pushy, not too much negotiating, and our sales rep really knew a lot about the differences in each car. I was in and out in 2 1/2 hours and that included test driving. Very professional group. And very happy with the car. Thank you Grieco Team. More