Grieco Hyundai of Johnston

The Kia that I wanted had to be found from another dealer. Supposedly it was found on the first day that I went to Metro with my wife which was on July 24th. This was on a Tuesday with a promise fro dealer. Supposedly it was found on the first day that I went to Metro with my wife which was on July 24th. This was on a Tuesday with a promise from Mike Doyle, the manager, that I would have the vehicle before the weekend, but I did not get it until the following Tuesday, July 31st. I could have picked it up late on Monday the 30th but could not get there because of other appointments. The call that the car was in and ready came after 4 PM on the 30th. I made arrangements and showed up on Tuesday morning July 31st at the agreed upon time the auto was still not ready. I waited a good hour to get the car. In the meantime the finance manager, Steve, wanted to get my info processed without my even seeing that the auto I ordered was indeed what I was getting. In the end, because of the rush and pressure put on me, I ended up being duped into signing a sales agreement before I even got to examine the car. To make matters even worse, that agreement included an extended warranty at a cost of nearly $2,000 that I was told by Steve was necessary to get my financing rate down to a lower level. Talk about kickbacks and poor business practices. I finally got to see the car and found trash in the trunk and the exterior and interior not fully cleaned. To add insult, the car interior color was not what we had asked for. Needless to say that I will not deal with Metro again. They have lost me as a future customer. I had purchased a Honda and a Jeep in the past from Metro and had nothing but good experiences. The practices in the Kia portion of their dealership needs some fixing. Hopefully, this review will keep someone from making the mistake of purchasing from Metro Kia and Mike Doyle. I intend to inform Kia of my disappointing experience! More

I've bought several new cars in my lifetime & this was by far the best & easiest experience yet! I couldn't have asked for anything better. They didn't have the car I wanted so they went and got it was by far the best & easiest experience yet! I couldn't have asked for anything better. They didn't have the car I wanted so they went and got it for me. I shopped at bald hill kia & courtsey kia before I went to metro and they blew both their prices away. They really do 'Save you Thousands'! The finance manager was great, he got me a really low interest rate and the paperwork was a breeze. I ended up going w/ the extended warranty because it was only a few more dollars a month, I recommend it. Randy was very professional & knowledgable, he answered every question I had. I had to wait a little longer than I expected to do the paperwork, but the manager Mike came over and gave me my first 3 oil changes for free because of the wait! I was very happy & didn't expect it. But I can't say enough about the dealership. Randy was great to deal with & I recommend anyone deals with him! More

i went for oil change& brakes check; i was told that my pads & rotors needed to be changes & i did. They charged me 420 dollars this is ridiculous price for brakes too expensive. my pads & rotors needed to be changes & i did. They charged me 420 dollars this is ridiculous price for brakes too expensive. More

I have purchased six brand new cars in the past 20 years. By far, Metro Kia in Johnston was the worse, most aggravating experience I have ever had with a dealer. Last Friday, I contact Metro Kia via one By far, Metro Kia in Johnston was the worse, most aggravating experience I have ever had with a dealer. Last Friday, I contact Metro Kia via one of the car sites (Edmunds.com or kbb.com) and negotiate the best price I can get for a 2012 Kia Sportage LX AWD with Convenience Package. Process goes pretty well. I dealt with Kaylyn Santamaria (Customer Service Representative) both on phone and email. She gets me a price. I say OK, I’ll come in on Saturday (next day) morning. She sends me an email with a link to Metro’s website to check current inventory. I click on it and before you can enter the site, there is an offer for $750 off any car. I fill it out, get an email in five minutes that is a coupon. It has a section on it for “Terms & Conditions” but it is blank. I then get a call from Lainie Vanasse, Internet Sales Manager, confirming that I will be there Saturday morning at 10am and am told to meet with Mike Bessette (manager). Saturday morning, I get a voice mail and to emails reminding me of my appointment. The last two come in while I am already in the showroom. In any case, we get to the showroom, ask for Mike Bessette. He comes out, introduces himself, and gets us to a sales renamed Bill Ely. I review everything with Bill, explain that we have a pre-negotiated sales price and just need to value the trade-in. Bill was great. We find a car on the lot that we will take. Great selection on the lot and the dealership was pretty busy. While on the lot, Bill informs us on the Metro customer for life program. Free loaners if we do service there plus free car washes at their new car wash located on the premises. They appraise the vehicle and come back with a trade-in value of $1,000. I get pretty upset with that value. Bill calms me down and says is there a number that you wanted in order to do a deal? I tell him $2,750. He comes back a few minutes later, and says “we have a deal”. We shake on it and he proceeds to write up the paperwork. This was a cash purchase. I bring out the coupon and Bill says we can’t use it as it is not valid with other offers. I say, “Where does it state that”. We are totally prepared for them not to take it. But, after some prodding, Bill comes back from speaking to someone in the office and says “We cannot take it but we will up your trade to $3,000 as a result of the misunderstanding. We say great, we have a deal. We make an appointment to get the car on Wed morning. I put $2,000 on my credit card. Bill gets the title to the truck, the registration and we are basically done. I turn to my Dad and say, “this was pretty easy, not at all what I expected”. Next, the paperwork comes out. Al the numbers look good except for a $24.95 item. We ask about it and are told this is the metro customer for life program. We argue a bit but say OK. Just before signing it, we decide to total it up. We are slightly off from the total on the bill of sale. I’m using the calculator app on my iPhone so maybe it is me. Bill says, let me go check. Next, mike Bessette comes back and says what’s the problem? I say that I cannot get the total to match but maybe it is me. As I look at the paperwork, now there is a new item on there for $199 in same color but clearly from a different pen. I ask what is this, this was not there two minutes ago. He says it is a vehicle etching fee. I say no thank you. He says the car is already etched. Are you going to buy it or not? I say what are you kidding me? He says forget it, I wouldn’t sell you the car even if you were willing to pay it. Never see Bill again and we leave the dealership totally pissed off. Cheating on the total is just the lowest form of selling there is. I would caution everyone who goes here to check everything before you sign! Good news, pleasant buying experience at Courtesy Kia in Attleboro on Monday night. Just picked up our new Sportage this morning! More

First I want to say that Matt was extremely nice and helpful during the test driving and explained the cars themselves very well. However, the practices at this dealership are less than honest (at best helpful during the test driving and explained the cars themselves very well. However, the practices at this dealership are less than honest (at best) and we will never purchase a vehicle from Metro... We have previously leased from their Honda group - the process was so awful we had decided never to shop there again. BUT, the Kida dealership had a great deal running so we decided it was worth it to go there (mistake number one on our part). To make a long story short, the deal was a typical "Bait and Switch" and they were offering us thousands of dollars less for our trade than it was actually worth. After several attempts to get a higher price for our trade, they came up to a more reasonable price (but still not fair) and told us they would be "losing money on it when they resell". They were also quoting rediculously high finance rates and not giving us a fair price for the new vehicle. Thankfully, we had done our homework before shopping or we really could have gotten swindled. I do NOT recommend going to the Metro dealership - we will never shop there again! By the way, we went to another Honda dealership in Rhode Island and were given a more than fair price on our trade and the new car on the first try. No haggling necessary. More

Timing belt replaced at 50,000 miles per manual for '05 Kia Spectra. Service seemed fine until the top bolt holding alternator fell off while I was driving to work the next day. I had my Father help me fix Kia Spectra. Service seemed fine until the top bolt holding alternator fell off while I was driving to work the next day. I had my Father help me fix it because I live 40 miles away from the dealership and had no choice. I have not been back since, and will never go there again. More

Had the absolute worst car shopping experience of my life. They were advertising "guaranteed $5000" for your trade if you finance (not lease) select vehicles. If your car is worth more than $5000, the life. They were advertising "guaranteed $5000" for your trade if you finance (not lease) select vehicles. If your car is worth more than $5000, they say that they will give you 125% of the Kelley Blue Book value of your trade. I called and spoke to a "General Manager" who said that my car (with a KBB value of approximately $18000) is in such high demand due to the earthquake in Japan that they can give me a spectacular price for it and a great end-of-the-month deal on a new Kia. Very long story short; I decide to go in and give them a chance. The salesperson I deal with gets my car appraised at $16000 maximum, maybe $14000. He tells me that there's "no way" that they can give me 125% for my trade, implying that I should know better than that. He tells me that the value of a car they take in trade isn't based on Kelley Blue Book, that the person I spoke to on the phone was lying to me. He contradicts almost everything that the people I spoke to on the phone told me, including the specifics of which vehicles qualify for the advertised program. He also tells me that I'm "expecting him to pick a car" for me because I won't tell him what I want when I had simply asked for him to lay out some options. He also tells me that they "haven't started making" the Optima Hybrid without the $5000 luxury package, when their website shows that they have just such a car in stock. He then tells me that they have a lot of shops and that car could be in Florida or Raynham, MA. Really? Even though they haven't started making them that way? I asked to speak to the man I dealt with on the phone to try and get the low-down on what the xxxx was going on and was told that he wasn't in. The so-called sales "professional" I was dealing with simply became visibly flustered, increasingly snippy and rude and then just walked away. I left and called the main number, asking to speak to the manager who I had spoken with on the phone and was now told that he had stepped away and I could leave him a message. I said "That's OK, I'll hold." A few minutes later they told me that he was on his way back, but they weren't sure why he was taking so long. I ended up talking to another manager who was apologetic but unhelpful. I received 3 phone calls from the dealership after I left. They told me that the magical non-existent car suddenly popped out of a wormhole and fell right onto their lot! They want to put me in it and give me 125% of my blue book value! I'd LOVE to go back and be insulted even more!!!!! I also got a call from one of their telemarketers the other night asking if I was still interested in a new car. I told her that I was definitely still in the market, but would also never buy from Metro. There's more to it than this, believe it or not, but the end result is that I can say with certainty that Metro Kia and Honda don't deserve anyone's business and are doing the brands that they represent a HUGE disservice. Disgusting. More

BEWARE THE BAIT AND SWITCH. I used Edmunds.com to send inquiries out about a Kia Soul. On Friday I received a call from a woman identified as Nicole. She quoted me a price of $16,600 for the + model. B inquiries out about a Kia Soul. On Friday I received a call from a woman identified as Nicole. She quoted me a price of $16,600 for the + model. Because I knew the Soul comes in different models I made sure to ask her if this was for the automatic transmission and not the standard. As I was getting a better offer, though, from another Rhode Island Kia dealer, I decided not to pursue. The next day, however, I received another call from Nicole saying that they were having an end of the month special on the Kia Soul and quoted me a price of $12,888 (which I saved on my cell phone). I called her back right away because this seemed to good to be true and wanted to confirm that the price was for an automatic. I was at another dealer's at the time and they warned me that this was likely to be a Bait and Switch and claimed that Metro Kia was known for that. Sure enough after getting to Metro Kia and giving some information to a salesperson the salesperson came back from talking with the manager saying that the price that was given to me over the phone was for a standard transmission and not an automatic. They then offered me the car at a price about $4000 more than what Nicole had quoted me over the phone. I promptly left. More

Finance Manager sneaked in an extended warranty into the finance stated that he got me a lower rate because of the warranty. I guess my 834 rating had nothing to do with the finance rate. asked about all sa finance stated that he got me a lower rate because of the warranty. I guess my 834 rating had nothing to do with the finance rate. asked about all sales deals and was laughed at when I asked about the 5000 guaranteed trade, the next week it was advertized. This was my 2nd car from them in the last 4 years. I thought I would be loyal but I guess they are not loyal to the repeat customer. I will not purchase a vehicle from them or any of the Metro Motor Group dealers. More

I have never had such a happy, stress-free, and overall excellent experience as I did at METRO Kia in Johnston, RI. I purchased my new Sorento from Anthony Castergini (Sales) and also worked with Mike D excellent experience as I did at METRO Kia in Johnston, RI. I purchased my new Sorento from Anthony Castergini (Sales) and also worked with Mike Doyle (Manager). These young men waited on my husband and I hand and foot. They were really great about making us feel at home, and comfortable. They were very trust worthy, and gave us below invoice pricing as well. Besides the great price, they are the most professional car people I have ever met in my 59 years of life and I have bought many new cars! And I recommend them to anyone! The service department, who Anthony introduced us to, also seem excellent. I never met a more caring, and thorough staff! Thank you Metro Kia! More