Grieco Hyundai of Johnston

As a recent Metro Kia customer I was less than impressed with their sales department. My entire experience was uncomfortable and dissatisfying. I would NOT reccomend purchasing a car through Metro Kia. Thei with their sales department. My entire experience was uncomfortable and dissatisfying. I would NOT reccomend purchasing a car through Metro Kia. Their sales department is unprofessional, manipulative and rude. First I had an appointment to view a specific used car and before I could attend my appointment a sales associate took a down payment for the car and did not even have the courtesy to call me and let me know so I did not have to waste time driving an hour to see the car. Upon learning of my interest in the car the sales associate told me to call back after the deal was supposed to go through to check that the car had in fact sold. I had told the manager over the phone I was interested in trading in my car before having gone to Metro Kia in person. I gave him an accurate description of the car’s condition including work that it was in need of. He told me he would send me a quote of approximately how much it would be worth for a trade in. I received an email with a range of what to expect as a trade in value for my car. This was put in writing by the manager. Upon inspection I was offered just over half of the minimum I was quoted. I know that was an approximation, but I expected to be near the lower end of the range. I find it to be appalling business practice to put something in writing and come back with an offer just over half the lower end. In addition the sales associate was playing games and attempting to take advantage of a first time car buyer. I was un-amused by his ploy to make me feel the deal was better with sales tricks and mind games. He was fairly rude when speaking with my mother who had accompanied me to help avoid me being taken advantage of. His voice was raised and he became defensive and argumentative when my mother called him on his shady business practices. Finally when I felt I had received a fair deal I was quoted an estimated lending rate of 5.6% despite having told the sales associate over and over I have zero credit. I wanted to put down as much as possible and only take a loan for about $3,000 but I was told I had to finance at least a minimum balance of $7500 to make the sale. I understand this is their deal with the bank and I agreed despite my hesitation. I signed an agreement under the expectation that I would have a certain lending rate. The sales associate insisted I could transfer plates registered to my father to the car and have five days to register it. My mother kept telling him she didn’t think that was possible in Ma. The sales associate insisted that they did that all the time and it was perfectly legal. I found out the next day with a very concerned phone call from my insurance agent urging me not to drive the car anymore that it is in fact illegal. She was so concerned I would have my car impounded and have to be explaining this situation in a court room. I was freaked out and already had driven my car to work and had no choice but to drive it home at the end of the day. This to me indicates how the sales associate just pressured me into taking the car home knowing how much harder it would be to change my mind once the car was in hand. I was displeased to learn that his actions were illegal and could have gotten myself and family in trouble. A sales associate working in the business should know the laws he works with every day enough to avoid illegal situations. If he was unsure of the law he should have taken the time to figure it out or been on the cautious side and told us we would need to come back once it was figured out. I was surprised when I received a phone call from the sales associate informing me that I have been approved for only one loan with an 11% rate. At this point I spent a lot of time contemplating if the purchase was the right thing for me. On the phone with the sales associate I asked if I had a co-signer if the rate would be reduced. He answered that it most likely would be but he would have to re-run the deal with all my co-signer’s information. When he said this I could sense the attitude and unwillingness to help me at the cost of his time. His reluctance to help bullied me into agreeing to the 11% rate which I was uncomfortable with. Of course the high loan rate is not the sales associates’ fault, however having been working as a car salesman I would imagine he sees people with little to no credit often. With his background he should have some idea of what rate a person with no credit history can get and quoted me an appropriate rate rather than the standard loan rate. This whole ordeal stinks of predatory lending and promising an unrealistic rate to get the deal made. Another thing to note was the rudeness of the sales associate over the phone. He made a particularly nasty comment degrading my mother. It was wildly inappropriate and uncalled for in the situation. The only decent part of the car buying experience came from the financial manager. She was collected, professional, and polite. I was seconds away from not signing and returning the car and going elsewhere. The financial manager eased my mind by informing me the sales associate would not make commission or receive a point from this sale. She was helpful and willing to re-run my credit deal with a cosigner if I wanted her to do so. Metro Kia is lucky I really loved the car otherwise I would have walked away from singing those papers. I would not recommend purchasing any car from Metro Kia as the overall experience was dissatisfying. The entire process with the exception of the finance manager was marked with poor business practices, a lack of professionalism, and sales tactics meant to prey on me as an inexperienced first time buyer. I do not feel that Metro Kia has earned my business, but I was really pleased with the used car I was purchasing. If I had been buying a new car I would have gone to another Kia dealer. Once again, I would NOT reccoment purchasing a car through Metro Kia. More

Sales agent Sean Sullivan was extremely knowledgeable, friendly and spent time explaining and showing us the car we bought. Will definitely recommend Sean to our friends who are interested in Kia. friendly and spent time explaining and showing us the car we bought. Will definitely recommend Sean to our friends who are interested in Kia. More

After days of car shopping at various dealerships, I finally found exactly what I was looking for at Metro Kia. Anthony, the sales consultant, was more than helpful during the car shopping process. In p finally found exactly what I was looking for at Metro Kia. Anthony, the sales consultant, was more than helpful during the car shopping process. In past experiences elsewhere, dealers have been pushy and impatient. Anthony was very knowledgeable and passionate about the brand he was selling. He was patient and genuine which is hard to find at a car dealership. When debating between an Optima from Metro Kia and another car from a different location Anthony took the time to help me decide on which vehicle would be best for ME. He seemed to sincerely express the care and concern of getting me into the right vehicle, no matter where it was from. Anthony puts the customers needs before his own and most importantly he has integrity. A salesmen who is honest and straight forward is hard to come by, so if you're looking for friendly and trustworthy service, go see Anthony Ferriera at Metro Kia in Johnston! More

Absolutely the worst service I have ever received. Not just when purchasing a car, but the worst service, period. Please look elsewhere when shopping for a car. You have been warned. Here is my exper just when purchasing a car, but the worst service, period. Please look elsewhere when shopping for a car. You have been warned. Here is my experience. It is long, but PLEASE READ BEFORE PURCHASING: I stopped in to look at a car that Metro Kia posted on autotrader.com. I showed the salesman the car that I would be trading in. I was already aware of the trade in value of my car and the interest rate that I would receive on a 72 month loan. I asked the salesman to give me hypothetical monthly payment based on those numbers and the list price of the car, but he told me it was impossible, which of course is a lie. (you can do it yourself with a simple loan calculator online and I'm sure they can as well) I was more interested if they would sell me the car at a price that would create a monthly payment within my budget. I reluctantly agreed to come back when I had more time so we could run the numbers. I returned to Metro Kia and met with the salesman. They told me what they would give me for a trade in and what they would sell me the car for. The Monthly payment came out to $324. My budget was $300/month. I told him that I would buy the car if they gave me more for the trade, or sold me the car for less so that my payments on a 6 year (72 month) loan came out to $300. I was very polite and clear and I told them that if they couldn't sell me the car for less or increase what they'd give me for the trade, then no harm done, I just wouldn't take the car. They come back and tell me that they made it work. They said they gave me more for the trade and knocked $1000 off the list price for the car and the payments came out to $300/month. Ok, deal. Sounds good, right? WRONG! I signed my name more times than I can remember as they pushed form after form in front of me. One of the things we agreed upon was that they needed to replace a scuffed rim, so I would have to return the following week... When I came back to have the rim swapped out, I looked for someone to talk to because, surprise, surprise, I owed 75 PAYMENTS! It was supposed to be a 72 month loan, but to get me into the car they just tacked on 3 additional payments and lowered the monthly amount. They didn't really sell me the car for what I wanted. I was tricked because I was stupid enough to assume they had some integrity. I spoke with 3-4 different people and the end result was that there was nothing they could do because the loan was already processed through the bank. I obviously felt deflated as there didn't seem to be anything I could do but pay $900 more than I agreed upon. While this is all going on the service department is supposed to be swapping out the wheel. It should take 5 minutes, especially since I had an appointment; However, after trying to put on a wheel that didn't match the model of my car, then putting a new wheel on the wrong car and and finally, telling me they needed to wait for room in the garage, I was there for over 3 hours! Needless to say I was completely outraged. And the story doesn't end there... I was so appalled by my experience at Metro Kia that I decided to trade in the car and lease a new Kia Optima from a different dealership. This is less than 2 weeks later. I asked Metro to send me a copy of the registration, but they still had not registered it. (I had the temporary paperwork needed and I transferred my old plates, so I was okay to drive legally.) I was able to complete the transaction for the lease anyway and I was happy to get rid of those bad memories and move on with my new car. Or so I thought... About 6 weeks later, Metro calls me to say my registration is complete and I can pick up my plates. 6 weeks! I tell them they were never supposed to order new plates because because I transferred my old ones. Most likely they took so long to register the car that they would incur additional fees if they left it as a plate transfer, so they ordered new plates, knowing that I did not need them! I also told him I traded the car in because the experience was so horrific. He then tells me that I need to pick up the plates anyway and turn them in to the registry because I will have to pay property tax on the car that I didn't own! Now I have to take time out of my day to drive there and pick up the plates and then drive to the registry and turn them in. Everyone loves a trip to the DMV! That's where I'm at now. Let's see if they find more ways to ruin my day... This was the worst customer experience of my life and I hope this review is helpful. Please do not buy a car from Metro Kia. More

I stopped in at Metro Kia to look at a new Optima and had no intention of purchasing a car for a bout a year, and I explained that to my sales person Nick, and him and his manager still treated me as if i wa no intention of purchasing a car for a bout a year, and I explained that to my sales person Nick, and him and his manager still treated me as if i was there only customer and never made me feel as if I was wasting there time... I did'nt buy yet but when I do< it will be From Metro.. More

Today I walked into Metro Kia thinking nothing of it. I walked about with a deal done, and I am picking up my new car tomorrow! It went by very smoothly and Nick, along with the manager we attentive to my walked about with a deal done, and I am picking up my new car tomorrow! It went by very smoothly and Nick, along with the manager we attentive to my needs and made the deal work. Definetly letting my friends know where I made my first purchase. More

After a very poor experience at Courtesy Kia where the sales manager was arrogant and insulting, I went to Metro Kia in Johnston. The sales manager Mike Doyle was very polite and professional. I also work sales manager was arrogant and insulting, I went to Metro Kia in Johnston. The sales manager Mike Doyle was very polite and professional. I also worked with Sean Sullivan who was also very helpful. I was originally looking for a 2011 Sorrento EX but was having a hard time finding the color I wanted. So, Mike made me a great deal on a 2013 SorrentoLX instead. He even had someone bring me the color I wanted from another dealership in CT. This dealership is not pushy or overbearing. You simply tell them what you're looking for and they make it happen. They are genuinely appreciative to earn your business and it shows. I am 100% satisfied with my experience from start to finish. I highly recommend this sales team. More

I went to the dealership not really knowing what I could comfortably afford. Needless to say by the end of the day I am driving my new Optima LX. Everyone there from the Manager (Mike) to the finance guy comfortably afford. Needless to say by the end of the day I am driving my new Optima LX. Everyone there from the Manager (Mike) to the finance guy (Steve). It was the best experience ever I do recommend Metro Kia in Johnston to everyone. Dave P. Warwick,RI More

Went to Metro Kia because it was on my way to work and it Went to Metro Kia because it was on my way to work and it seemed convenient, but in the end, I ended up driving 1.5 hours away to a dealership that Went to Metro Kia because it was on my way to work and it seemed convenient, but in the end, I ended up driving 1.5 hours away to a dealership that had the car I wanted, was freindly, and WANTED to work with me-instead of treating me like an nuisance, as Metro Kia did. The first time I visited Metro Kia, I felt very pressured to buy the car RIGHT THEN- which I know is typical in many dealerships- and Sean was becoming very frustrated by my questions and note taking, or so it seemed. Ended up coming back, despite the perceived pressure and rudeness from Metro Kia, because of the convenience. I was told they could have the car I wanted by the time I wanted- "No problem," as they said. They day came when the car should have been there, and they called two hours before I was going to show up and told me it would be another 3-4 days. I waited. Again, the time came for me to pick up the car, I showed up at the dealership, and it was the WRONG CAR. Metro Kia apoligized and said it was a clerical error, but then salesman, Sean, proceeded to tell me that the car I wanted- a bright silver Rio5- was very hard to find and that it would be impossible to get (when 2 weeks earlier he had said they could get it to me just fine). I began to get the distinct feeling that they didn't want to do business with me anymore because of all of the issues that seemed to continue to crop up. I received increasingly curt and rude answers to my questions. I decided to end business with Metro Kia. When my mother went in to pick up the deposit check I had put down on the car, Sean told her that I was being "too demanding" in what I wanted and asked if I was a perfectionist, because it was showing. Not one person I spoke to on the phone or at the dealership said "We are sorry to lose your business"- which seems like a very typical, polite response for a company that derives its success and sales from customer relations. I ended up finding the "impossible to find" Rio hatchback within 30 minutes of ending business with Metro Kia. I drove into Massachusetts, where another Kia dealership helped me buy the car with one co-owner not present- mailing the required paperwork to in an informative and easy-to-understand envelope-, register the car in Rhode Island (although it was purchased in MA), and did so in a friendly, helpful manner. I even saved $500 off the price Metro Kia had given me. I do not recommed Metro Kia to anyone. I had a miserable experience. Please, go somewhere else and find somewhere that appreciates your business. More

Metro Kia does not have competent, seasoned mechanics currently on duty. In my 2 recent experiences, I have had to return both times. First Experience (car not starting..engine light on).. I had 2 sen currently on duty. In my 2 recent experiences, I have had to return both times. First Experience (car not starting..engine light on).. I had 2 sensors replaced (over $700).. They upsold me on a new timing belt which was over 100k.. The very next day, my engine light came on again and now all of a sudden i had a spark plug issue.. The service mgr said it must be a coincidence.. I don't believe in coincidenses... I had all spark plugs replaced.... Second Experience.. (Air conditioning not working).. I was told there was no leaks, freon filled... 2 days later not working again.. Now i was told due to heavy pressure, the freon was leaking. It would cost over $800 just to continue the diagnosis. Again, young, unseasoned mechanics either misdiagnosed and/or worsened the issue. I spent $200 for basically telling me the air conditioning is broke.. Service mgr thought they did a heroic job working on it for hours with Kia Techline. Translation is the kid mechanic did not know how to fix and probably made the situation worse. I would not service my car here. They stink. More