Grieco Hyundai of Johnston

Donna W responded

I highly recommend buying a car from Grieco Hyundai

Grieco Hyundai of Johnston responded

We are so glad our staff made you feel welcome during your visit! We look forward to seeing you again soon.

Grieco Hyundai of Johnston responded

Thank you for taking the time to share your experience with us. We take all customer feedback seriously and do apologize for any inconvenience you faced. We strive to provide an exceptional experience for all our customers and we would like the opportunity to learn more. If you are willing, please reach out to Robert McAuliffe, General Manager, via email at rmcauliffe@griecocars.com to discuss this further.

Kfazio311 responded

Hi Robert, I tried twice with sending you an email directly to your email that is in your response but have heard nothing back from you. Since this is where I originally received your response from, I am now sending through this what I have been trying to get you to see…. Good afternoon Robert, First, I want to thank you for responding to my review. I am not the type of person to put up reviews, good or bad. In all honesty this is a first for me. I would like to let you know from beginning to end of what I have experienced with my new vehicle. I truly hope you take the time to read it. On July 6th my husband and I went to Greico Hyundai of Johnston to purchase a car for myself. We originally went to look at different car but our sales person, Devon Boisonneault found out it was sold when he went to get the key for it. Not a big deal! We're there, so lets see if anything else strikes us. Devon asked us some questions and we loved the first car he showed us, a 2012 Dodge Journey. Devon, my husband and myself walked around the car. We looked at it inside and out. And we asked any questions that we came up with at that time. Devon was phenomenal!! He answered all our questions and was just an all around great person to talk to about the car. One thing that the three of us did notice is that who could really tell that the previous owner really did a great job in taking care of the car. There was not a scratch on the outside or even a tear on the inside. After we went for a test drive and decided that were going to buy this car, we did notice that the front passenger seat belt where it snaps in was broken and would not lock in the belt. Devon said not a problem. They would order a new one and have it replaced. We sat down with Mike so my husband could sign paperwork. We were transferring our plates from our truck that we own to the Dogde. After we left, I was going over the paperwork and noticed we were charged twice for the zurich shield. I called Devon right away and he passed on the information and it was fixed right away. We came back the next day on July 6th with the bank check and our plates, that we gave to Devin so he could put them on the Dodge. All in all, our experience with Devin was exceptional!! He's a great salesman that I would recommend a thousand times over!! Our trouble didn't start until we found out a day later that the rear windshield wiper wasn't working. I called Devon right away and he said no problem, we'll have service look at it and fix it when I come back in to have the seatbelt buckle replaced. After a week has gone by, I called the service department to find out if the seatbelt buckle was in because I hadn't received any calls on it. They said they had it. So we scheduled the car to go in. They fixed the seatbelt buckle but they said that the motor needed to be replaced for the rear windshield wiper. We said ok. So now we drop the car off on July 27th so we don't have to sit and wait for it to be fixed. I called in the afternoon because I did not receive a phone call and am now wondering how long this is going to take. I spoke to Cory on the phone. He told me that after they replaced the motor, that the wiper still wasn't working. So the replaced the fuses. But every time they would use the wiper, it would blow the fuses. So he said it has to be something to do with the wiring. I said ok. Will it be ready for me to pick up today. Cory said no. The mechanics they have only know about Hyundai cars and their ONE head mechanic does not work on Tuesdays. I was dumbfounded! I said, you sell all makes and models but you only have ONE person who can work on all the makes and models?? That really didn't make any sense to me. So he told me that if I wanted to have it looked at by the head mechanic that I can either leave it there or bring it in on a day when the head mechanic is working. I told my husband this and even he was dumbfounded by what we were told. So I then said well if I'm going to leave my car there then I need a loner. We have three children and I can not be left without a car. Cory said sorry, we have no loners. Again I'm left speechless because now I'm leaving my car and hoping that nothing comes up that I'll need one. In the meantime, my husband, who was very not happy about me being without a car mainly because of our children called Cory. My husband was told the same as I was. So my husband called and asked to speak with the manager. He was transferred to Talia, (I honestly don't know if I spelt her name right) and had to leave a message. They finally spoke on the phone and she had a dismissive attitude like she couldn't be bothered. Now my husband is very heated. I did talk him out of leaving a bad review at that time because I just wanted the car fixed and back to me without any problems. I went back on July 28th to pickup the car. Cory gave me my paperwork and the key fob. As I was leaving it did not occur to me to look at my car for any damage to it because I was looking at where it was parked to be sure it wasn't too close to the car in front of it for me to pull out. It wasn't. And also why would I? After I got home, I had to run back out. I walk over to my car, and because I backed it in, I could see a gouge right in the middle of the drivers side door. I was floored!! I was like are you kidding me?! So then I decided to take a walk around the car to see if there was anything else that I notice. There was. Directly under the license plate, it looks like someone keyed it the length of the license plate. I was outraged!! As I said in the beginning, the three of us walked around the car and there wasn't a mark on the car except for some bubbling that was over one of the wheel wells. If we weren't so meticulous in our walk around the car that first day of seeing it, I would've questioned if it was there from the beginning or not. But since we did, I can tell you that they absolutely were not! And the gouge stands out like a sore thumb that it is noticeable before you even reach the car. Now about a week after having the car back in my possession I go to use the rear windshield wiper again and find that it is not working again. I know that it worked when they fixed it on the 28th because I made a point to test it. So I call service back and speak to someone else. I honestly don't remember his name but we schedule the car to go back in on August 16th to have the head mechanic look at the car again. I told him that I spoke with Cory the first time and that it can not be a Monday because the head mechanic is off on Mondays. He asked if I wanted to speak with Cory and I said absolutely not. I then proceeded to tell him about when I brought the car in on July 27th and how I received it back with a gouge and a scratch. He said they would definitely take a look at it and see what they could do. So when I went on the 16th I waited for the car because now my husband is at work and I CAN NOT be without a car. Cory came out at one point to tell me that the head mechanic was looking at my car. The next time Cory came out, it was to tell me the wiper was fixed. It was the same problem as the first. There were broken wires. My question on this is that if there was 5 broken wires the first time that they fixed it, how can there be broken wires again. So the person who I originally talked to on the phone, who said we would be there and talk to me, never did. And as far as doing something about the gouge and scratch, Cory said the gave my car a wash for me. ??? How is that anything to do with the gouge and scratch. Cory told me that I was all set and the keys are in the car. I said ok, got in the car and as I left was wondering why I never received paperwork like I did the first time detailing what they did. And also realized they didn't do anything for the gouge and scratch. On July 29th I went on the Dodge website and ordered the primer, paint and clear coat pens that came to $30.86 to fix the door and back. But after talking to service and telling him what happened, it really hit me. Why am I paying for these things to try to fix this gouge and scratch that happened when my car was at the dealership? Especially after I was told that he'll see what they can do to fix it. A car wash did not come close to fixing it. In the mix of this happening we finally received the registration certificate. After everything that has happened so far, I read the paper to make sure it had the right information. I didn't! For the major and minor colors of the vehicle they have it as red and red. My car is black on black. I got in touch with the DMV on July 30th and Donna said I had to call Greico back and have them resubmit a new TR1 form to fix it, that they had to correct it. I called Greico right away and the person I spoke to said he would look up my car and call me back. He called back the same day and said that a new TR1 form is filled out being sent in. We haven't heard or received a new registration certificate yet. Now, after having my car back for a little over a week, all of a sudden, on August 23rd, the car sounded very different!! All I did was drive down route 2 to go to Walmart. It was very quiet when we got it so it was a noticeable difference. My disabled son was in the backseat with me. There was a very pungent odor of rubber burning. The car would want to stop when I took my foot of the gas pedal. And whenever I would take my foot of the brake there was there very weird sound that I had no clue what it was. I took the car straight home and when I parked in my driveway, I got out and saw smoke coming out of the right front wheel well. Then my son was extremely sick and vomiting saying that the smell was too much for him. I called Greico as soon as I got my son settled and talked to Mark. He said he had to talk to service and would call me back. He called back about an hour later and said sorry but I talked to service and you have just passed the 30 day mark so there is nothing we can do for you. But if you drive the car to us then we can take a look at it tell you what's wrong so we can fix it. But you will be responsible for the payment. WHAT??? I said are you kidding me??? He said no. We are just over the 30 days and there is nothing they will do except fix it for us to pay for it. I find it extremely difficult to believe that this is something that happens overnight! Especially after talking to my mechanic. Who now has my car. I was told straight out that I am very lucky that it did not catch on fire which is what very much could've happened! What would I have done then? By myself I could think of things but I had my disabled son in the backseat. Which is a big reason why I keep saying that I can not be without a car. You never know if something will happen!! All we want is some sort of compensation for this because of all the inconvenience, frustration and horrendous customer service that we have received throughout this whole ordeal. This is why we put up the bad reviews. I would never want ANYONE to go through what we have gone through!! Thank for taking the time to read this! And if you need any documents, I have the paperwork from the DMV, from Dodge and that Greico gave us. I can also produce the paperwork at anytime for all the times that I called Greico and they called us. Thank you, Kim and Joe Fazio

Grieco Hyundai of Johnston responded

Alex, thank you for the great review and for being such a great customer. We appreciate you and look forward to your next visit.

Grieco Hyundai of Johnston responded

Thank you for the excellent review! We are elated to hear of your great experience, and that our staff continues to make you feel welcome and appreciated. We hope to see you again soon!

Grieco Hyundai of Johnston responded

Hello, we are sincerely sorry for any inconvenience you faced. We take customer satisfaction seriously, and we are disappointed if you did not experience that amongst the entire team. In an effort to better understand the situation, we would appreciate an opportunity to speak with you about this matter. Please feel free to reach out to Robert McAuliffe, General Manager, via email at rmcauliffe@griecocars.com.

Grieco Hyundai of Johnston responded

Wow, that is what we love to hear! Thank you for the kind words. Your recommendation means the world to us.

Grieco Hyundai of Johnston responded

Hey there! We are pleased to hear of your great experience with Orlando and Dave! Thanks for taking the time to share it with us.

Grieco Hyundai of Johnston responded

Hello, we are sorry to hear about your experience at our dealership. We certainly try to help our customers in any way we can and want them to leave satisfied with their experience. If you would like to discuss a recent experience here, please reach out to Robert McAuliffe, General Manager, via email at rmcauliffe@griecocars.com and they will be happy to speak with you.